Shakepay incident

E-transfers cashout delayed

Minor Resolved View vendor source →
Started
Apr 05, 2026, 04:16 PM UTC
Resolved
Apr 06, 2026, 12:14 AM UTC
Duration
7h 57m
Detected by Pingoru
Apr 05, 2026, 04:16 PM UTC

Affected components

Interac e-Transfer cashouts

Update timeline

  1. investigating Apr 05, 2026, 04:16 PM UTC

    Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

  2. investigating Apr 05, 2026, 04:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 05, 2026, 04:27 PM UTC

    The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.

  4. identified Apr 05, 2026, 07:25 PM UTC

    Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.

  5. identified Apr 05, 2026, 10:05 PM UTC

    Our service provider is still working on implementing a fix - Thank you for your patience

  6. monitoring Apr 05, 2026, 11:45 PM UTC

    A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.

  7. resolved Apr 06, 2026, 12:14 AM UTC

    This incident has been resolved.

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