Shakepay experienced a minor incident on April 5, 2026 affecting Interac e-Transfer cashouts, lasting 7h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 05, 2026, 04:16 PM UTC
Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.
- investigating Apr 05, 2026, 04:18 PM UTC
We are continuing to investigate this issue.
- identified Apr 05, 2026, 04:27 PM UTC
The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.
- identified Apr 05, 2026, 07:25 PM UTC
Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.
- identified Apr 05, 2026, 10:05 PM UTC
Our service provider is still working on implementing a fix - Thank you for your patience
- monitoring Apr 05, 2026, 11:45 PM UTC
A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.
- resolved Apr 06, 2026, 12:14 AM UTC
This incident has been resolved.