Shakepay experienced a minor incident on February 22, 2026 affecting Interac e-Transfer funding and Interac e-Transfer cashouts, lasting 6h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Interac e-Transfer fundingInterac e-Transfer cashouts
Update timeline
- investigating Feb 22, 2026, 03:44 PM UTC
Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.
- identified Feb 22, 2026, 07:33 PM UTC
The issue has been identified and most transactions have been fulfilled successfully since. Our banking partner is working on resolving this issue as soon as possible. Thank you for your patience.
- identified Feb 22, 2026, 07:39 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 22, 2026, 10:07 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 22, 2026, 10:07 PM UTC
This incident has been resolved.