Shakepay experienced a major incident on July 8, 2026 affecting Interac e-Transfer funding and Interac e-Transfer cashouts and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Interac e-Transfer fundingInterac e-Transfer cashoutsWebsiteBitcoin fundingBitcoin cashoutsBuy and sellMobile appsEthereum fundingEthereum cashoutsAuthentication
Update timeline
- investigating Jul 08, 2026, 06:32 PM UTC
We are currently investigating an issue causing widespread service unavailability for some customers. During this time, you may be unable to access the Shakepay app or experience failures when attempting to use core features. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the disruption and will provide another update as soon as we have more information.
- investigating Jul 08, 2026, 06:53 PM UTC
We are continuing to investigate this issue.
- resolved Jul 08, 2026, 06:59 PM UTC
This incident has been resolved.