Shakepay incident

Performance degraded: In-app Card screen

Minor Resolved View vendor source →

Shakepay experienced a minor incident on May 21, 2026, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 03:36 PM UTC
Resolved
May 21, 2026, 04:15 PM UTC
Duration
38m
Detected by Pingoru
May 21, 2026, 03:36 PM UTC

Update timeline

  1. investigating May 21, 2026, 03:36 PM UTC

    We are currently investigating this issue.

  2. identified May 21, 2026, 03:40 PM UTC

    Customers can still use their card in their digital wallets. The Card screen in the Shakepay app is intermittently not fully loading.

  3. monitoring May 21, 2026, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2026, 04:15 PM UTC

    This incident has been resolved.