Etransfer Outage
Affected: Interac e-Transfer fundingInterac e-Transfer cashouts
Timeline · 1 update
- investigating Jul 08, 2026, 06:33 PM UTC
We are currently investigating this issue.
Shakepay Outage History
Shakepay is up right nowShakepay had 44 outages in the last 2 years totaling 47h 51m of downtime — averaging 1.8 incidents per month.
There were 44 Shakepay outages since April 23, 2025 totaling 47h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
Widespread Service Unavailability
Affected: Interac e-Transfer fundingInterac e-Transfer cashoutsWebsiteBitcoin fundingBitcoin cashoutsBuy and sellMobile appsEthereum fundingEthereum cashoutsAuthenticationLightning FundingLightning CashoutsWire transfer cashoutsWire transfer fundingBill Payment
Timeline · 3 updates
- investigating Jul 08, 2026, 06:32 PM UTC
We are currently investigating an issue causing widespread service unavailability for some customers. During this time, you may be unable to access the Shakepay app or experience failures when attempting to use core features. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the disruption and will provide another update as soon as we have more information.
- investigating Jul 08, 2026, 06:53 PM UTC
We are continuing to investigate this issue.
- resolved Jul 08, 2026, 06:59 PM UTC
This incident has been resolved.
Crypto Transactions delayed
Affected: Bitcoin fundingBitcoin cashoutsEthereum fundingEthereum cashouts
Timeline · 3 updates
- identified Jun 07, 2026, 11:35 AM UTC
Around 6:30AM EDT one of our crypto partners started experiencing an issue with crypto transactions.
- monitoring Jun 07, 2026, 11:44 AM UTC
A fix has been implemented and we are monitoring the results. Data from one of our partners is pending in order to process delayed transactions.
- resolved Jun 07, 2026, 12:33 PM UTC
This incident has been resolved.
Performance degraded: In-app Card screen
Timeline · 4 updates
- investigating May 21, 2026, 03:36 PM UTC
We are currently investigating this issue.
- identified May 21, 2026, 03:40 PM UTC
Customers can still use their card in their digital wallets. The Card screen in the Shakepay app is intermittently not fully loading.
- monitoring May 21, 2026, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2026, 04:15 PM UTC
This incident has been resolved.
e-Transfer Delayed
Affected: Interac e-Transfer fundingInterac e-Transfer cashouts
Timeline · 2 updates
- investigating May 20, 2026, 02:33 PM UTC
We are currently investigating this issue.
- resolved May 20, 2026, 05:35 PM UTC
This incident has been resolved.
Bill Payments outage
Affected: Bill Payment
Timeline · 3 updates
- investigating May 17, 2026, 03:30 PM UTC
Shakepay is currently experiencing an outage affecting Bill Payment. Users may experience significant delays or be unable to send bill payments at this time. Our team is actively working to restore service as quickly as possible.
- monitoring May 17, 2026, 05:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 17, 2026, 10:02 PM UTC
This incident has been resolved.
E-transfer outage
Affected: Interac e-Transfer fundingInterac e-Transfer cashouts
Timeline · 3 updates
- investigating May 10, 2026, 03:23 PM UTC
Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.
- investigating May 10, 2026, 03:34 PM UTC
We are continuing to investigate this issue.
- resolved May 10, 2026, 05:18 PM UTC
This incident has been resolved.
E-transfers cashout delayed
Affected: Interac e-Transfer cashouts
Timeline · 7 updates
- investigating Apr 05, 2026, 04:16 PM UTC
Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.
- investigating Apr 05, 2026, 04:18 PM UTC
We are continuing to investigate this issue.
- identified Apr 05, 2026, 04:27 PM UTC
The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.
- identified Apr 05, 2026, 07:25 PM UTC
Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.
- identified Apr 05, 2026, 10:05 PM UTC
Our service provider is still working on implementing a fix - Thank you for your patience
- monitoring Apr 05, 2026, 11:45 PM UTC
A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.
- resolved Apr 06, 2026, 12:14 AM UTC
This incident has been resolved.
Crypto Buy/Sell, Card, e-Transfer funding/withdrawal, Notifications, Emails
Affected: Interac e-Transfer fundingInterac e-Transfer cashoutsBitcoin fundingBitcoin cashoutsBuy and sellMobile appsEthereum fundingEthereum cashoutsAuthenticationLightning FundingLightning CashoutsWire transfer cashoutsWire transfer fundingBill Payment
Timeline · 6 updates
- investigating Mar 13, 2026, 02:44 PM UTC
We are currently investigating this issue.
- investigating Mar 13, 2026, 02:45 PM UTC
We are continuing to investigate this issue.
- identified Mar 13, 2026, 02:53 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 13, 2026, 02:54 PM UTC
We have identified a query causing a large negative impact on platform responsiveness
- monitoring Mar 13, 2026, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 03:42 PM UTC
This incident has been resolved.
Delayed ETH & USDC transactions
Affected: Ethereum cashouts
Timeline · 3 updates
- investigating Feb 23, 2026, 08:35 PM UTC
We are currently investigating this issue.
- monitoring Feb 23, 2026, 08:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 23, 2026, 08:56 PM UTC
This incident has been resolved.
E-transfers
Affected: Interac e-Transfer fundingInterac e-Transfer cashouts
Timeline · 5 updates
- investigating Feb 22, 2026, 03:44 PM UTC
Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.
- identified Feb 22, 2026, 07:33 PM UTC
The issue has been identified and most transactions have been fulfilled successfully since. Our banking partner is working on resolving this issue as soon as possible. Thank you for your patience.
- identified Feb 22, 2026, 07:39 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 22, 2026, 10:07 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 22, 2026, 10:07 PM UTC
This incident has been resolved.
Delayed ETH/USDC cashins & cashouts
Affected: Ethereum fundingEthereum cashouts
Timeline · 2 updates
- investigating Feb 12, 2026, 06:18 PM UTC
We are seeing longer than usual delays for certain ETH/USDC cashins and cashouts, and are investigating the issue. Pending transactions will be processed once the incident was resolved.
- resolved Feb 12, 2026, 06:33 PM UTC
This incident has been resolved.
Slow API
Affected: WebsiteBuy and sellMobile appsAuthentication
Timeline · 4 updates
- investigating Feb 05, 2026, 05:10 PM UTC
We are currently investigating this issue.
- investigating Feb 05, 2026, 05:10 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 05, 2026, 05:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2026, 05:24 PM UTC
This incident has been resolved.
SMS Delivery Issues Affecting Sign-In and Sign-Up
Affected: Authentication
Timeline · 3 updates
- identified Jan 31, 2026, 08:41 PM UTC
We are currently experiencing issues with SMS delivery through our short code provider. This is affecting both mobile app and web sign-in/sign-up flows, as verification codes may be delayed or not delivered. If you’re unable to receive the verification code via SMS, please use the “Call Me” option to receive your code through an automated voice call.
- monitoring Jan 31, 2026, 09:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 31, 2026, 11:51 PM UTC
This incident has been resolved.
[Shakepay Card] Transactions currently unavailable
Timeline · 4 updates
- investigating Jan 22, 2026, 06:15 PM UTC
We're aware of an ongoing issue affecting card services. Some customers may see card transactions incorrectly declined and may also be temporarily unable to view their card details in the app. We are actively assessing the scope of the issue, determining the root cause, and working toward resolution. Your funds are safe, and no action is needed on your end at this time. We recommend trying again a bit later once services are restored. We're sorry for the inconvenience and appreciate your patience.
- identified Jan 22, 2026, 06:20 PM UTC
The root cause was traced to a third-party service, and remediation is currently in progress.
- monitoring Jan 22, 2026, 07:35 PM UTC
A fix has been implemented and we're monitoring the results.
- resolved Jan 22, 2026, 08:40 PM UTC
This incident has been resolved.
Ethereum/USDC cashouts delayed
Affected: Ethereum cashouts
Timeline · 4 updates
- investigating Jan 20, 2026, 05:04 PM UTC
We are currently investigating this issue.
- identified Jan 20, 2026, 05:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 20, 2026, 05:21 PM UTC
A fix has been implemented and we're processing the backlog of cashouts. Thank you for your patience.
- resolved Jan 20, 2026, 05:36 PM UTC
This incident has been resolved.
E-Transfers and Money Requests Delayed
Affected: Interac e-Transfer fundingInterac e-Transfer cashouts
Timeline · 3 updates
- investigating Jan 18, 2026, 06:27 AM UTC
We are currently investigating this issue.
- identified Jan 18, 2026, 06:28 AM UTC
Our banking partner started their maintenance a few minutes earlier than expected.
- resolved Jan 18, 2026, 06:35 AM UTC
Our banking partner started their maintenance. Closing this event in favour of the scheduled and active E-Transfer Maintenance event.
Support Chat unavailable
Timeline · 3 updates
- investigating Jan 09, 2026, 08:01 PM UTC
We are currently investigating this issue.
- identified Jan 09, 2026, 08:03 PM UTC
We have identified an issue with a 3rd party that hosts our Support chat and Support portal. Customers will experience delayed responses.
- resolved Jan 09, 2026, 08:55 PM UTC
This incident has been resolved.
Background jobs stuck
Timeline · 3 updates
- investigating Dec 11, 2025, 11:39 AM UTC
Notifications, emails, card cashbacks, bill payments, face auth, 3rd Party eTransfer Contact updates delayed.
- monitoring Dec 11, 2025, 11:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 11, 2025, 12:06 PM UTC
This incident has been resolved.
Delayed outgoing e-Transfers
Affected: Interac e-Transfer fundingInterac e-Transfer cashouts
Timeline · 4 updates
- investigating Nov 23, 2025, 05:25 PM UTC
We are currently investigating the issue. Pending e-Transfers will get processed as soon as possible.
- investigating Nov 23, 2025, 05:26 PM UTC
We are continuing to investigate this issue.
- investigating Nov 23, 2025, 05:51 PM UTC
We are continuing to investigate this issue.
- resolved Nov 23, 2025, 08:34 PM UTC
This incident has been resolved.
Email Deliverability Issue
Timeline · 3 updates
- investigating Nov 13, 2025, 10:15 PM UTC
An issue affecting a third-party provider is impacting a subset of users in regards to email communication.
- monitoring Nov 13, 2025, 11:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 12:09 AM UTC
This incident has been resolved.
E-Transfer Cashin delayed
Affected: Interac e-Transfer funding
Timeline · 4 updates
- investigating Nov 13, 2025, 10:14 PM UTC
We are currently investigating the issue - Pending e-Transfers will get processed as soon as possible.
- monitoring Nov 13, 2025, 11:19 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 13, 2025, 11:49 PM UTC
If your e-Transfer is stuck please try send a reminder on the e-Transfer (from your institution) or https://help.shakepay.com/en/articles/7959242-my-e-transfer-is-pending-with-a-412-error-code
- resolved Nov 14, 2025, 12:09 AM UTC
This incident has been resolved. If your e-Transfer is stuck please try send a reminder on the e-Transfer (from your institution) or https://help.shakepay.com/en/articles/7959242-my-e-transfer-is-pending-with-a-412-error-code
Delayed Incoming E-Transfers
Affected: Interac e-Transfer funding
Timeline · 2 updates
- investigating Nov 13, 2025, 07:40 PM UTC
We are currently investigating the issue - Pending e-Transfers will get processed as soon as possible.
- resolved Nov 13, 2025, 08:27 PM UTC
This incident has been resolved.
Degraded Performance with Interac Money Requests and Ethereum Funding
Affected: Interac e-Transfer fundingEthereum funding
Timeline · 4 updates
- investigating Nov 11, 2025, 10:44 PM UTC
We’re currently experiencing delays with Interac e-Transfer money requests and USDC to USD conversions. The issue has been identified, and a fix is being rolled out. Thank you for your patience while we work to resolve this.
- investigating Nov 11, 2025, 11:37 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 12, 2025, 12:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 12, 2025, 12:31 AM UTC
This incident has been resolved.
Web app, API performance degraded
Affected: WebsiteMobile apps
Timeline · 4 updates
- investigating Nov 11, 2025, 09:34 PM UTC
We are currently investigating this issue.
- identified Nov 11, 2025, 09:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 11, 2025, 09:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 11, 2025, 10:12 PM UTC
This incident has been resolved.