Shakepay incident

Web app, API performance degraded

Minor Resolved View vendor source →

Shakepay experienced a minor incident on November 11, 2025 affecting Website and Mobile apps, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 09:34 PM UTC
Resolved
Nov 11, 2025, 10:12 PM UTC
Duration
38m
Detected by Pingoru
Nov 11, 2025, 09:34 PM UTC

Affected components

WebsiteMobile apps

Update timeline

  1. investigating Nov 11, 2025, 09:34 PM UTC

    We are currently investigating this issue.

  2. identified Nov 11, 2025, 09:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 11, 2025, 09:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 10:12 PM UTC

    This incident has been resolved.