Shakepay incident

E-transfer outage

Major Resolved View vendor source →

Shakepay experienced a major incident on May 10, 2026 affecting Interac e-Transfer funding and Interac e-Transfer cashouts, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 03:23 PM UTC
Resolved
May 10, 2026, 05:18 PM UTC
Duration
1h 55m
Detected by Pingoru
May 10, 2026, 03:23 PM UTC

Affected components

Interac e-Transfer fundingInterac e-Transfer cashouts

Update timeline

  1. investigating May 10, 2026, 03:23 PM UTC

    Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.

  2. investigating May 10, 2026, 03:34 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 10, 2026, 05:18 PM UTC

    This incident has been resolved.