Shakepay incident

Degraded Performance with Interac Money Requests and Ethereum Funding

Minor Resolved View vendor source →

Shakepay experienced a minor incident on November 11, 2025 affecting Interac e-Transfer funding and Ethereum funding, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 10:44 PM UTC
Resolved
Nov 12, 2025, 12:31 AM UTC
Duration
1h 47m
Detected by Pingoru
Nov 11, 2025, 10:44 PM UTC

Affected components

Interac e-Transfer fundingEthereum funding

Update timeline

  1. investigating Nov 11, 2025, 10:44 PM UTC

    We’re currently experiencing delays with Interac e-Transfer money requests and USDC to USD conversions. The issue has been identified, and a fix is being rolled out. Thank you for your patience while we work to resolve this.

  2. investigating Nov 11, 2025, 11:37 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 12, 2025, 12:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 12:31 AM UTC

    This incident has been resolved.