Shakepay incident

Email Deliverability Issue

Notice Resolved View vendor source →

Shakepay experienced a notice incident on November 13, 2025, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 10:15 PM UTC
Resolved
Nov 14, 2025, 12:09 AM UTC
Duration
1h 54m
Detected by Pingoru
Nov 13, 2025, 10:15 PM UTC

Update timeline

  1. investigating Nov 13, 2025, 10:15 PM UTC

    An issue affecting a third-party provider is impacting a subset of users in regards to email communication.

  2. monitoring Nov 13, 2025, 11:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2025, 12:09 AM UTC

    This incident has been resolved.