ServiceTitan Outage History

There were 8 ServiceTitan outages since February 24, 2026 totaling 10h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://servicetitan.statuspage.io

Notice April 23, 2026

Service Availability Issue

Detected by Pingoru: Apr 23, 2026, 06:04 PM UTC
Resolved: Apr 23, 2026, 09:20 PM UTC
Duration: 3h 16m

Affected: Job BookingPayment Processing - FintechDispatchAccountingCRMEstimatesHelp WidgetInventoryMarketingMembershipsPayrollPricebookReportingTitanAdvisorTraining Site PerformanceOther

Timeline · 4 updates

investigating Apr 23, 2026, 06:04 PM UTC

We are actively investigating an issue that may be causing a Service Availability Issue that is affecting our Forms and Media related services. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.
investigating Apr 23, 2026, 06:35 PM UTC

We are actively investigating the issue impacting our core features and users may continue experience service availability issues. We greatly appreciate your patience & understanding as we work towards a resolution.
monitoring Apr 23, 2026, 06:49 PM UTC

We have deployed a fix for the issue impacting our services and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.
resolved Apr 23, 2026, 09:20 PM UTC

The issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

Read the full incident report →

Minor April 17, 2026

Contact Center Pro - 3rd Party Service Availability Issue

Detected by Pingoru: Apr 17, 2026, 07:53 PM UTC
Resolved: Apr 17, 2026, 08:21 PM UTC
Duration: 28m

Affected: Telephony Platform: Inbound Calling

Timeline · 3 updates

investigating Apr 17, 2026, 07:53 PM UTC

We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption for some of our users. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.
monitoring Apr 17, 2026, 08:06 PM UTC

Our 3rd party provider has deployed a fix for the issue impacting Contact Center Pro, and we are seeing services begin to recover. If you are still experiencing issues, please click Reset and refresh your page. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
resolved Apr 17, 2026, 08:21 PM UTC

The issue impacting Contact Center Pro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

Read the full incident report →

Major March 20, 2026

Virtual Voice Agents Performance Degradation

Detected by Pingoru: Mar 20, 2026, 02:28 PM UTC
Resolved: Mar 20, 2026, 03:26 PM UTC
Duration: 57m

Affected: Virtual Voice Agents

Timeline · 4 updates

investigating Mar 20, 2026, 02:28 PM UTC

CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.
identified Mar 20, 2026, 03:09 PM UTC

The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.
monitoring Mar 20, 2026, 03:18 PM UTC

We are moving to monitoring stage. The issue is mitigated.
resolved Mar 20, 2026, 03:26 PM UTC

The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.

Read the full incident report →

Major March 10, 2026

Phones Pro - Intermittent Issues

Detected by Pingoru: Mar 10, 2026, 02:39 PM UTC
Resolved: Mar 10, 2026, 04:49 PM UTC
Duration: 2h 10m

Affected: Telephony Platform: Inbound CallingTelephony Platform: Outbound Calling

Timeline · 4 updates

investigating Mar 10, 2026, 02:39 PM UTC

We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
investigating Mar 10, 2026, 02:47 PM UTC

We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We advise enabling Call Continuity to ensure availability of service: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity We will update the status page here as soon as more information becomes available. Thank you for your patience!
monitoring Mar 10, 2026, 03:34 PM UTC

At this time, our third-party vendor for Phones Pro has resolved the underlying issue. Our team is currently monitoring the service to ensure stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
resolved Mar 10, 2026, 04:49 PM UTC

We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

Read the full incident report →

Major March 7, 2026

SmartWare (CLEO) Service Disruption: Login Issues and Timeout Errors

Detected by Pingoru: Mar 07, 2026, 12:19 AM UTC
Resolved: Mar 02, 2026, 02:15 PM UTC
Duration: —

Timeline · 1 update

resolved Mar 07, 2026, 12:19 AM UTC

SmartWare (CLEO) users experienced a service interruption that affected their ability to log in and caused frequent timeouts, displaying error messages such as "TIMEOUT or OTHER UNKNOWN PROBLEM." Impact Duration: 6:15 AM - 7:00 AM (PT - Pacific)

Read the full incident report →

Minor February 26, 2026

Performance Issues

Detected by Pingoru: Feb 26, 2026, 09:03 PM UTC
Resolved: Feb 26, 2026, 10:56 PM UTC
Duration: 1h 53m

Affected: OfficeMobile App

Timeline · 4 updates

investigating Feb 26, 2026, 09:03 PM UTC

We are currently experiencing issues in which ServiceTitan users may be receiving 500 errors across various features/pages on office and mobile. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
investigating Feb 26, 2026, 09:42 PM UTC

We are continuing to investigate this issue.
monitoring Feb 26, 2026, 10:32 PM UTC

Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
resolved Feb 26, 2026, 10:56 PM UTC

This incident has been resolved.

Read the full incident report →

Notice February 25, 2026

Contact Center Pro Issues

Detected by Pingoru: Feb 25, 2026, 04:50 PM UTC
Resolved: Feb 25, 2026, 05:06 PM UTC
Duration: 15m

Affected: Telephony Platform: Inbound CallingTelephony Platform: Outbound CallingTelephony Platform: Call Queues

Timeline · 5 updates

investigating Feb 25, 2026, 03:54 PM UTC

Contact Center Pro is experiencing issues with inbound and outbound calls. We are urgently investigating and will update you when a fix has been identified. In the meantime if you are experiencing issues with calls connecting, please use Call Continuity to keep your phones running smoothly as we work towards a resolution. Ref: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure
investigating Feb 25, 2026, 04:17 PM UTC

We are continuing to investigate this issue.
monitoring Feb 25, 2026, 04:50 PM UTC

Contact Center Pro has now recovered and We are currently monitoring the system for stability.Please turn off call continuity if you had enabled it: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure Users should also refresh their application status in the upper right corner.
monitoring Feb 25, 2026, 04:51 PM UTC

We are continuing to monitor for any further issues.
resolved Feb 25, 2026, 05:06 PM UTC

We have not seen any further issues with CCPRO and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

Read the full incident report →

Major February 24, 2026

Job Booking Issue

Detected by Pingoru: Feb 24, 2026, 09:05 PM UTC
Resolved: Feb 24, 2026, 10:24 PM UTC
Duration: 1h 18m

Affected: Job Booking

Timeline · 5 updates

identified Feb 24, 2026, 09:05 PM UTC

We have identified an issue affecting Job Booking and are actively working on a resolution.
identified Feb 24, 2026, 09:09 PM UTC

We are continuing to work on a fix for this issue.
identified Feb 24, 2026, 09:14 PM UTC

We are continuing to work on a fix for this issue.
monitoring Feb 24, 2026, 10:14 PM UTC

We have addressed the underlying cause of the issue and are currently monitoring the system to ensure stability. We will update this status page once a full resolution is confirmed. We advise all users to perform a hard refresh and clear their browser cache. If you continue to experience issues after doing so, please reach out to our Support team for further assistance. We appreciate your patience as we work to fully resolve this issue!
resolved Feb 24, 2026, 10:24 PM UTC

Our engineering team has completed monitoring and confirmed that the underlying issue impacting Job Booking has been successfully resolved. Normal functionality has been restored for all customers. If you still encounter any further difficulties, please contact our Support team. We apologize for the inconvenience and appreciate your patience!

Read the full incident report →

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