ServiceTitan Outage History
ServiceTitan is up right nowPingoru has recorded 52 incidents for ServiceTitan: 33 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 4 of 720 (1%) |
| May 2026 | 5 | 26 of 744 (4%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 2 | 3 of 744 (0%) |
| August 2026 | 2 | 10 of 744 (1%) |
| September 2026 | 3 | 7 of 720 (1%) |
| October 2026 | 2 | 3 of 526 (1%) |
Incidents, newest first
Notice October 14, 2026 [CCPro] 3rd Party Service Availability Issue 1h 41m Telephony Platform: Inbound Calling
Started Oct 14, 2026, 06:07 PM UTC· resolved Oct 14, 2026, 07:48 PM UTC
- investigating Oct 14, 2026, 06:07 PM UTC
We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.
- monitoring Oct 14, 2026, 06:16 PM UTC
Our 3rd party provider has deployed a fix for the issue impacting CCPro, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
- resolved Oct 14, 2026, 07:48 PM UTC
The issue impacting CCPro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Major October 10, 2026 Enterprise Hub/Login Issues 1h 10m Office, Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues and 8 more
Started Oct 10, 2026, 12:28 AM UTC· resolved Oct 10, 2026, 01:38 AM UTC
- investigating Oct 10, 2026, 12:28 AM UTC
We are actively investigating an issue impacting Enterprise Hub, and possibly Contact Center Pro and general login. For users who are already logged in, we recommend staying logged in and not logging out. We greatly appreciate your patience & understanding as we work towards a resolution.
- monitoring Oct 10, 2026, 12:40 AM UTC
We have deployed a fix for the issue impacting Enterprise Hub and ServiceTitan Office, and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.
- resolved Oct 10, 2026, 01:38 AM UTC
The issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Critical September 18, 2026 Contact Center Pro Issue: Cannot Access the Application 1h 59m Contact Center Web Application
Started Sep 18, 2026, 08:00 AM UTC· resolved Sep 18, 2026, 09:59 AM UTC
- identified Sep 18, 2026, 09:53 AM UTC
We have identified the root cause of the issue impacting Contact Center Pro and are actively implementing a fix. We expect to see recovery shortly. We greatly appreciate your continued patience & understanding.
- resolved Sep 18, 2026, 09:59 AM UTC
The issue impacting Contact Center Pro has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Notice September 8, 2026 [Fleet Pro] Service Availability Issue 1h 35m Fleet Pro – Application, Field Pro
Started Sep 08, 2026, 03:54 PM UTC· resolved Sep 08, 2026, 05:30 PM UTC
- investigating Sep 08, 2026, 03:54 PM UTC
We are actively investigating an issue that may be causing a Service Availability Issue Intermittently . We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.
- identified Sep 08, 2026, 05:07 PM UTC
We have identified the root cause of the issue impacting FleetPro and are actively implementing a fix. We expect to see recovery shortly. We greatly appreciate your continued patience & understanding.
- monitoring Sep 08, 2026, 05:21 PM UTC
We have deployed a fix for the issue impacting FleetPro and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.
- resolved Sep 08, 2026, 05:30 PM UTC
The issue impacting Fleet Pro has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Notice September 1, 2026 [Phones Pro] 3rd Party Service Availability Issue 3h 27m Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling
Started Sep 01, 2026, 05:02 PM UTC· resolved Sep 01, 2026, 08:29 PM UTC
- investigating Sep 01, 2026, 05:02 PM UTC
We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. In the meantime Please enable Call call continuity for inbound calls and use click-to-call for outbound calls. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.
- identified Sep 01, 2026, 07:14 PM UTC
Our 3rd party provider has identified the root cause of the issue impacting Phones Pro and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.
- monitoring Sep 01, 2026, 07:57 PM UTC
Our 3rd party provider has deployed a fix for the issue impacting Phones Pro, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Call Continuity can now be disabled as well. Thank you for your understanding & support.
- resolved Sep 01, 2026, 08:29 PM UTC
The issue impacting Phones Pro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Notice August 19, 2026 [Voice Agents] 3rd Party Service Availability Issue 1h 45m Virtual Voice Agents
Started Aug 19, 2026, 06:39 PM UTC· resolved Aug 19, 2026, 08:25 PM UTC
- investigating Aug 19, 2026, 06:39 PM UTC
We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.
- identified Aug 19, 2026, 07:02 PM UTC
Our 3rd party provider has identified the root cause of the issue impacting Virtual Voice Agents and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.
- monitoring Aug 19, 2026, 08:02 PM UTC
Our 3rd party provider has deployed a fix for the issue impacting Voice Agents, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
- resolved Aug 19, 2026, 08:25 PM UTC
The issue impacting Voice Agents has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Major August 11, 2026 Outbound Calls: Downstream Provider Service Availability Issue 7h 47m Telephony Platform: Outbound Calling, Telephony Platform: Outbound Calling
Started Aug 11, 2026, 03:38 AM UTC· resolved Aug 11, 2026, 11:25 AM UTC
- investigating Aug 11, 2026, 03:38 AM UTC
We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.
- monitoring Aug 11, 2026, 04:10 AM UTC
Our 3rd party provider has deployed a fix for the issue impacting outbound calls, and we are seeing services recovering. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
- resolved Aug 11, 2026, 11:25 AM UTC
This incident has been resolved.
Notice July 27, 2026 CCPRO Service Availability Issue 1h 44m Telephony Platform: Inbound Calling
Started Jul 27, 2026, 05:37 PM UTC· resolved Jul 27, 2026, 07:21 PM UTC
- investigating Jul 27, 2026, 05:37 PM UTC
We are actively investigating an issue that may be causing an issue routing calls to their desired workflows. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.
- investigating Jul 27, 2026, 06:05 PM UTC
As we actively investigate this issue that may have unassigned some phone numbers from their call workflows. Please check your Workflows settings now and confirm each number is still assigned to its intended workflow. Reassign numbers to restore call routing immediately. We greatly appreciate your continued patience & understanding as we work towards a resolution.
- monitoring Jul 27, 2026, 07:06 PM UTC
We have addressed the issue impacting CCPro Call Routing and are currently monitoring the system We greatly appreciate your continued patience & understanding.
- resolved Jul 27, 2026, 07:21 PM UTC
The call routing issue impacting CCPRO has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Critical July 27, 2026 Service Availability Issue 50m Office
Started Jul 27, 2026, 12:45 PM UTC· resolved Jul 27, 2026, 01:36 PM UTC
- investigating Jul 27, 2026, 12:45 PM UTC
We are actively investigating an issue that may be causing service availability issues for a small subset of customers. We will provide additional details as we learn more. We greatly appreciate your patience and understanding as we work toward a resolution.
- monitoring Jul 27, 2026, 01:13 PM UTC
We have deployed a fix for the issue impacting service availability and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.
- resolved Jul 27, 2026, 01:36 PM UTC
The issue impacting service availability has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Minor June 30, 2026 Call Bubble Issues 27m Office
Started Jun 30, 2026, 11:53 PM UTC· resolved Jul 01, 2026, 12:21 AM UTC
- investigating Jun 30, 2026, 11:53 PM UTC
We are currently investigating an issue with a 3rd party service provider that is impacting call bubbles. Users may be receiving calls where call bubbles are not populating. Please refresh if this issue occurs. After the call is complete if the call bubble does not disappear, please attempt a refresh as well. We greatly appreciate your patience as we work with our partner to resolve this.
- monitoring Jul 01, 2026, 12:05 AM UTC
We have tested and confirmed that call bubbles are now functioning normally. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
- resolved Jul 01, 2026, 12:21 AM UTC
The issue impacting call bubbles has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Critical May 29, 2026 Office Application Service Availability Issue 15h 47m Office
Started May 29, 2026, 05:56 AM UTC· resolved May 29, 2026, 09:43 PM UTC
- investigating May 29, 2026, 05:56 AM UTC
We are actively investigating an issue that may be causing a Service Availability Issue. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.
- investigating May 29, 2026, 06:34 AM UTC
We are currently investigating an issue with a 3rd party cloud service provider that is impacting ServiceTitan application. We greatly appreciate your patience as we work with our partner to resolve this.
- identified May 29, 2026, 08:16 AM UTC
ServiceTitan is currently experiencing application availability issues due to an outage affecting a third-party cloud provider. Our team is actively monitoring the situation and working to mitigate the impact. We will continue to provide updates as more information becomes available.
- identified May 29, 2026, 11:00 AM UTC
We continue to experience application availability issues related to the ongoing outage caused by a third-party cloud provider. Our team remains actively engaged with the provider and is working to mitigate the impact as quickly as possible. We appreciate your patience and will continue to share updates as more information becomes available.
- identified May 29, 2026, 12:02 PM UTC
There are recovery attempts from the cloud provider. However, Servicetitan application still remains under impact. We will update here when we see improvements of service availability on our side.
- identified May 29, 2026, 01:24 PM UTC
Some services have returned to operational status; however, the ServiceTitan application remains under impact due to the ongoing third-party cloud provider outage. Our team is actively working with the provider to mitigate the issue and will provide updates as the situation progresses.
- monitoring May 29, 2026, 02:11 PM UTC
Our third-party cloud provider has deployed a fix, and we are seeing services begin to recover. We have also mitigated some of the issues on our end and are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
- monitoring May 29, 2026, 02:11 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 29, 2026, 02:12 PM UTC
Our third-party cloud provider has deployed a fix, and we are seeing services begin to recover. We have also mitigated some of the issues on our end and are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
- monitoring May 29, 2026, 03:27 PM UTC
Service recovery continues to progress following the fix deployed by our third-party cloud provider. We are seeing improved stability across impacted services, and our teams remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.
- monitoring May 29, 2026, 07:52 PM UTC
We are continuing to see improved stability across impacted services, and our teams and third-party cloud provider remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.
- resolved May 29, 2026, 09:43 PM UTC
The issue has been fully resolved, and our third-party cloud provider has confirmed resolution on their end. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Major May 27, 2026 Errors Accessing ServiceTitan 48m Office
Started May 27, 2026, 06:11 PM UTC· resolved May 27, 2026, 07:00 PM UTC
- investigating May 27, 2026, 06:11 PM UTC
We are actively investigating an issue that is causing difficulties accessing the ST application. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.
- investigating May 27, 2026, 06:25 PM UTC
We have not had any additional errors since ~11:10 AM pacific time. Our engineers are continuing to investigate the issue.
- monitoring May 27, 2026, 06:49 PM UTC
We have deployed a fix for the issue and are currently monitoring the system to ensure full recovery. We have not encountered any further errors since 11:10 AM pacific. We greatly appreciate your continued patience & understanding.
- resolved May 27, 2026, 07:00 PM UTC
This incident has been resolved.
Notice May 21, 2026 Voice Agent Outage 3h 47m Virtual Voice Agents
Started May 21, 2026, 02:55 PM UTC· resolved May 21, 2026, 06:43 PM UTC
- investigating May 21, 2026, 02:55 PM UTC
"We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this."
- identified May 21, 2026, 04:57 PM UTC
Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.
- monitoring May 21, 2026, 06:21 PM UTC
Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent Feature, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
- resolved May 21, 2026, 06:43 PM UTC
The issue impacting our Voice Agent Feature has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Notice May 12, 2026 3rd Party Issue: Virtual Voice Agents 1h 56m Virtual Voice Agents
Started May 12, 2026, 03:50 PM UTC· resolved May 12, 2026, 05:47 PM UTC
- investigating May 12, 2026, 03:50 PM UTC
We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this.
- identified May 12, 2026, 04:04 PM UTC
Our 3rd party provider has identified the root cause of the issue impacting Voice Agent services and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.
- monitoring May 12, 2026, 04:31 PM UTC
Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent services, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability across the platform Thank you for your understanding & support.
- resolved May 12, 2026, 05:47 PM UTC
The issue impacting Voice Agent services has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Notice May 11, 2026 CCPro 3rd Party Issue 3h 44m Telephony Platform: Inbound Calling
Started May 11, 2026, 04:55 PM UTC· resolved May 11, 2026, 08:40 PM UTC
- investigating May 11, 2026, 04:55 PM UTC
We are currently investigating an issue with a 3rd party service provider that is impacting CCPro, and users may experience issues with Inbound Calling. We greatly appreciate your patience as we work with our partner to resolve this.
- identified May 11, 2026, 06:54 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 11, 2026, 07:45 PM UTC
We have identified and addressed the root cause of the intermittent call routing issues impacting CCPro. Our third-party provider has deployed a fix for the underlying database issue, and we are now seeing services recover. We are actively monitoring to ensure full stability across the platform. If you previously enabled call continuity, you may now disable it and return to normal operations. We will continue to monitor closely and will provide a full RCA by the end of the week.
- resolved May 11, 2026, 08:40 PM UTC
The issue impacting CCPro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Minor April 17, 2026 Contact Center Pro - 3rd Party Service Availability Issue 28m Telephony Platform: Inbound Calling
Started Apr 17, 2026, 07:53 PM UTC· resolved Apr 17, 2026, 08:21 PM UTC
- investigating Apr 17, 2026, 07:53 PM UTC
We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption for some of our users. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.
- monitoring Apr 17, 2026, 08:06 PM UTC
Our 3rd party provider has deployed a fix for the issue impacting Contact Center Pro, and we are seeing services begin to recover. If you are still experiencing issues, please click Reset and refresh your page. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
- resolved Apr 17, 2026, 08:21 PM UTC
The issue impacting Contact Center Pro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Major March 20, 2026 Virtual Voice Agents Performance Degradation 57m Virtual Voice Agents
Started Mar 20, 2026, 02:28 PM UTC· resolved Mar 20, 2026, 03:26 PM UTC
- investigating Mar 20, 2026, 02:28 PM UTC
CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.
- identified Mar 20, 2026, 03:09 PM UTC
The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.
- monitoring Mar 20, 2026, 03:18 PM UTC
We are moving to monitoring stage. The issue is mitigated.
- resolved Mar 20, 2026, 03:26 PM UTC
The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.
Major March 10, 2026 Phones Pro - Intermittent Issues 2h 10m Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling
Started Mar 10, 2026, 02:39 PM UTC· resolved Mar 10, 2026, 04:49 PM UTC
- investigating Mar 10, 2026, 02:39 PM UTC
We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- investigating Mar 10, 2026, 02:47 PM UTC
We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We advise enabling Call Continuity to ensure availability of service: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Mar 10, 2026, 03:34 PM UTC
At this time, our third-party vendor for Phones Pro has resolved the underlying issue. Our team is currently monitoring the service to ensure stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Mar 10, 2026, 04:49 PM UTC
We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
Major March 2, 2026 SmartWare (CLEO) Service Disruption: Login Issues and Timeout Errors –
Started Mar 02, 2026, 02:15 PM UTC· resolved Mar 02, 2026, 02:15 PM UTC
- resolved Mar 07, 2026, 12:19 AM UTC
SmartWare (CLEO) users experienced a service interruption that affected their ability to log in and caused frequent timeouts, displaying error messages such as "TIMEOUT or OTHER UNKNOWN PROBLEM." Impact Duration: 6:15 AM - 7:00 AM (PT - Pacific)
Minor February 26, 2026 Performance Issues 1h 53m Office, Mobile App
Started Feb 26, 2026, 09:03 PM UTC· resolved Feb 26, 2026, 10:56 PM UTC
- investigating Feb 26, 2026, 09:03 PM UTC
We are currently experiencing issues in which ServiceTitan users may be receiving 500 errors across various features/pages on office and mobile. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- investigating Feb 26, 2026, 09:42 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 26, 2026, 10:32 PM UTC
Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Feb 26, 2026, 10:56 PM UTC
This incident has been resolved.
Notice February 25, 2026 Contact Center Pro Issues 1h 11m Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues
Started Feb 25, 2026, 03:54 PM UTC· resolved Feb 25, 2026, 05:06 PM UTC
- investigating Feb 25, 2026, 03:54 PM UTC
Contact Center Pro is experiencing issues with inbound and outbound calls. We are urgently investigating and will update you when a fix has been identified. In the meantime if you are experiencing issues with calls connecting, please use Call Continuity to keep your phones running smoothly as we work towards a resolution. Ref: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure
- investigating Feb 25, 2026, 04:17 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 25, 2026, 04:50 PM UTC
Contact Center Pro has now recovered and We are currently monitoring the system for stability.Please turn off call continuity if you had enabled it: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure Users should also refresh their application status in the upper right corner.
- monitoring Feb 25, 2026, 04:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 25, 2026, 05:06 PM UTC
We have not seen any further issues with CCPRO and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
Major February 24, 2026 Job Booking Issue 1h 18m Job Booking
Started Feb 24, 2026, 09:05 PM UTC· resolved Feb 24, 2026, 10:24 PM UTC
- identified Feb 24, 2026, 09:05 PM UTC
We have identified an issue affecting Job Booking and are actively working on a resolution.
- identified Feb 24, 2026, 09:09 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 24, 2026, 09:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 24, 2026, 10:14 PM UTC
We have addressed the underlying cause of the issue and are currently monitoring the system to ensure stability. We will update this status page once a full resolution is confirmed. We advise all users to perform a hard refresh and clear their browser cache. If you continue to experience issues after doing so, please reach out to our Support team for further assistance. We appreciate your patience as we work to fully resolve this issue!
- resolved Feb 24, 2026, 10:24 PM UTC
Our engineering team has completed monitoring and confirmed that the underlying issue impacting Job Booking has been successfully resolved. Normal functionality has been restored for all customers. If you still encounter any further difficulties, please contact our Support team. We apologize for the inconvenience and appreciate your patience!
Critical January 22, 2026 ServiceTitan Slowness Issues 1h 6m Office
Started Jan 22, 2026, 02:34 PM UTC· resolved Jan 22, 2026, 03:41 PM UTC
- identified Jan 22, 2026, 02:34 PM UTC
We are currently experiencing slowness with ServiceTitan, so users may be unable to log in. Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- identified Jan 22, 2026, 02:58 PM UTC
We have identified the issue and are observing improvements. ServiceTitan users should now experience enhanced overall performance. We appreciate your understanding!
- monitoring Jan 22, 2026, 03:10 PM UTC
Our engineers have implemented a fix and are continuing to closely monitor the system as performance improves. ServiceTitan users should see ongoing performance improvements. We will provide further updates once the issue is fully resolved.
- resolved Jan 22, 2026, 03:41 PM UTC
The issue has been resolved, and ServiceTitan system performance has returned to normal levels. All services are operating as expected, and we will continue standard monitoring to ensure continued stability.
Minor January 21, 2026 Phones Pro Outbound Call Issues - Bandwidth Incident 8h 25m Telephony Platform: Outbound Calling
Started Jan 21, 2026, 04:13 PM UTC· resolved Jan 22, 2026, 12:39 AM UTC
- investigating Jan 21, 2026, 04:13 PM UTC
Phones Pro embedded dialer and Dialpad app users may be currently experiencing issues with outbound calls due to a Bandwidth outage in DFW. Bandwidth has identified the issue and is working on a resolution but there is no current ETA. Any calls made from ST core without the embedded dialer will work. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Jan 21, 2026, 05:38 PM UTC
Regarding the recent issues with the Phones Pro embedded dialer and Dialpad, Bandwidth has implemented a fix for the outage in DFW and is currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Jan 22, 2026, 12:39 AM UTC
We have not encountered any further issues with outbound calling since Bandwidth implented their fix around 8:20am pacific time. This incident is resolved.
Minor December 9, 2025 Phones Pro Issues 35m Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling
Started Dec 09, 2025, 06:18 PM UTC· resolved Dec 09, 2025, 06:53 PM UTC
- investigating Dec 09, 2025, 06:18 PM UTC
We are currently experiencing issues with Phones Pro, so ServiceTitan Phones Pro users may be unable to receive inbound calls or make outbound calls. Our 3rd party provider is currently investigating the cause. For users affected by the issue, please enable the Call Continuity feature: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity until services are fully restored. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Dec 09, 2025, 06:33 PM UTC
Our provider has implemented a fix and we are monitoring the results. To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number We will update the status page here as soon as more information becomes available. Thank you for your patience!
- resolved Dec 09, 2025, 06:53 PM UTC
This incident has been resolved. To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number Thank you!