Office Application Service Availability Issue
Affected: Office
ServiceTitan Outage History
ServiceTitan is up right nowServiceTitan had 34 outages in the last 2 years totaling 67h 45m of downtime — averaging 1.4 incidents per month.
There were 34 ServiceTitan outages since August 23, 2024 totaling 67h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.
Errors Accessing ServiceTitan
Affected: Office
Timeline · 4 updates
- investigating May 27, 2026, 06:11 PM UTC
We are actively investigating an issue that is causing difficulties accessing the ST application. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.
- investigating May 27, 2026, 06:25 PM UTC
We have not had any additional errors since ~11:10 AM pacific time. Our engineers are continuing to investigate the issue.
- monitoring May 27, 2026, 06:49 PM UTC
We have deployed a fix for the issue and are currently monitoring the system to ensure full recovery. We have not encountered any further errors since 11:10 AM pacific. We greatly appreciate your continued patience & understanding.
- resolved May 27, 2026, 07:00 PM UTC
This incident has been resolved.
Voice Agent Outage
Affected: Virtual Voice Agents
Timeline · 4 updates
- investigating May 21, 2026, 02:55 PM UTC
"We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this."
- identified May 21, 2026, 04:57 PM UTC
Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.
- monitoring May 21, 2026, 06:21 PM UTC
Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent Feature, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
- resolved May 21, 2026, 06:43 PM UTC
The issue impacting our Voice Agent Feature has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
3rd Party Issue: Virtual Voice Agents
Affected: Virtual Voice Agents
Timeline · 4 updates
- investigating May 12, 2026, 03:50 PM UTC
We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this.
- identified May 12, 2026, 04:04 PM UTC
Our 3rd party provider has identified the root cause of the issue impacting Voice Agent services and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.
- monitoring May 12, 2026, 04:31 PM UTC
Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent services, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability across the platform Thank you for your understanding & support.
- resolved May 12, 2026, 05:47 PM UTC
The issue impacting Voice Agent services has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
CCPro 3rd Party Issue
Affected: Telephony Platform: Inbound Calling
Timeline · 4 updates
- investigating May 11, 2026, 04:55 PM UTC
We are currently investigating an issue with a 3rd party service provider that is impacting CCPro, and users may experience issues with Inbound Calling. We greatly appreciate your patience as we work with our partner to resolve this.
- identified May 11, 2026, 06:54 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 11, 2026, 07:45 PM UTC
We have identified and addressed the root cause of the intermittent call routing issues impacting CCPro. Our third-party provider has deployed a fix for the underlying database issue, and we are now seeing services recover. We are actively monitoring to ensure full stability across the platform. If you previously enabled call continuity, you may now disable it and return to normal operations. We will continue to monitor closely and will provide a full RCA by the end of the week.
- resolved May 11, 2026, 08:40 PM UTC
The issue impacting CCPro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Service Availability Issue
Affected: Job BookingPayment Processing - FintechDispatchAccountingCRMEstimatesHelp WidgetInventoryMarketingMembershipsPayrollPricebookReportingTitanAdvisorTraining Site PerformanceOther
Timeline · 4 updates
- investigating Apr 23, 2026, 06:04 PM UTC
We are actively investigating an issue that may be causing a Service Availability Issue that is affecting our Forms and Media related services. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.
- investigating Apr 23, 2026, 06:35 PM UTC
We are actively investigating the issue impacting our core features and users may continue experience service availability issues. We greatly appreciate your patience & understanding as we work towards a resolution.
- monitoring Apr 23, 2026, 06:49 PM UTC
We have deployed a fix for the issue impacting our services and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.
- resolved Apr 23, 2026, 09:20 PM UTC
The issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Contact Center Pro - 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling
Timeline · 3 updates
- investigating Apr 17, 2026, 07:53 PM UTC
We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption for some of our users. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.
- monitoring Apr 17, 2026, 08:06 PM UTC
Our 3rd party provider has deployed a fix for the issue impacting Contact Center Pro, and we are seeing services begin to recover. If you are still experiencing issues, please click Reset and refresh your page. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
- resolved Apr 17, 2026, 08:21 PM UTC
The issue impacting Contact Center Pro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Virtual Voice Agents Performance Degradation
Affected: Virtual Voice Agents
Timeline · 4 updates
- investigating Mar 20, 2026, 02:28 PM UTC
CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.
- identified Mar 20, 2026, 03:09 PM UTC
The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.
- monitoring Mar 20, 2026, 03:18 PM UTC
We are moving to monitoring stage. The issue is mitigated.
- resolved Mar 20, 2026, 03:26 PM UTC
The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.
Phones Pro - Intermittent Issues
Affected: Telephony Platform: Inbound CallingTelephony Platform: Outbound Calling
Timeline · 4 updates
- investigating Mar 10, 2026, 02:39 PM UTC
We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- investigating Mar 10, 2026, 02:47 PM UTC
We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We advise enabling Call Continuity to ensure availability of service: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Mar 10, 2026, 03:34 PM UTC
At this time, our third-party vendor for Phones Pro has resolved the underlying issue. Our team is currently monitoring the service to ensure stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Mar 10, 2026, 04:49 PM UTC
We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
SmartWare (CLEO) Service Disruption: Login Issues and Timeout Errors
Timeline · 1 update
- resolved Mar 07, 2026, 12:19 AM UTC
SmartWare (CLEO) users experienced a service interruption that affected their ability to log in and caused frequent timeouts, displaying error messages such as "TIMEOUT or OTHER UNKNOWN PROBLEM." Impact Duration: 6:15 AM - 7:00 AM (PT - Pacific)
Performance Issues
Affected: OfficeMobile App
Timeline · 4 updates
- investigating Feb 26, 2026, 09:03 PM UTC
We are currently experiencing issues in which ServiceTitan users may be receiving 500 errors across various features/pages on office and mobile. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- investigating Feb 26, 2026, 09:42 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 26, 2026, 10:32 PM UTC
Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Feb 26, 2026, 10:56 PM UTC
This incident has been resolved.
Contact Center Pro Issues
Affected: Telephony Platform: Inbound CallingTelephony Platform: Outbound CallingTelephony Platform: Call Queues
Timeline · 5 updates
- investigating Feb 25, 2026, 03:54 PM UTC
Contact Center Pro is experiencing issues with inbound and outbound calls. We are urgently investigating and will update you when a fix has been identified. In the meantime if you are experiencing issues with calls connecting, please use Call Continuity to keep your phones running smoothly as we work towards a resolution. Ref: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure
- investigating Feb 25, 2026, 04:17 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 25, 2026, 04:50 PM UTC
Contact Center Pro has now recovered and We are currently monitoring the system for stability.Please turn off call continuity if you had enabled it: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure Users should also refresh their application status in the upper right corner.
- monitoring Feb 25, 2026, 04:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 25, 2026, 05:06 PM UTC
We have not seen any further issues with CCPRO and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
Job Booking Issue
Affected: Job Booking
Timeline · 5 updates
- identified Feb 24, 2026, 09:05 PM UTC
We have identified an issue affecting Job Booking and are actively working on a resolution.
- identified Feb 24, 2026, 09:09 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 24, 2026, 09:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 24, 2026, 10:14 PM UTC
We have addressed the underlying cause of the issue and are currently monitoring the system to ensure stability. We will update this status page once a full resolution is confirmed. We advise all users to perform a hard refresh and clear their browser cache. If you continue to experience issues after doing so, please reach out to our Support team for further assistance. We appreciate your patience as we work to fully resolve this issue!
- resolved Feb 24, 2026, 10:24 PM UTC
Our engineering team has completed monitoring and confirmed that the underlying issue impacting Job Booking has been successfully resolved. Normal functionality has been restored for all customers. If you still encounter any further difficulties, please contact our Support team. We apologize for the inconvenience and appreciate your patience!
ServiceTitan Slowness Issues
Affected: Office
Timeline · 4 updates
- identified Jan 22, 2026, 02:34 PM UTC
We are currently experiencing slowness with ServiceTitan, so users may be unable to log in. Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- identified Jan 22, 2026, 02:58 PM UTC
We have identified the issue and are observing improvements. ServiceTitan users should now experience enhanced overall performance. We appreciate your understanding!
- monitoring Jan 22, 2026, 03:10 PM UTC
Our engineers have implemented a fix and are continuing to closely monitor the system as performance improves. ServiceTitan users should see ongoing performance improvements. We will provide further updates once the issue is fully resolved.
- resolved Jan 22, 2026, 03:41 PM UTC
The issue has been resolved, and ServiceTitan system performance has returned to normal levels. All services are operating as expected, and we will continue standard monitoring to ensure continued stability.
Phones Pro Outbound Call Issues - Bandwidth Incident
Affected: Telephony Platform: Outbound Calling
Timeline · 3 updates
- investigating Jan 21, 2026, 04:13 PM UTC
Phones Pro embedded dialer and Dialpad app users may be currently experiencing issues with outbound calls due to a Bandwidth outage in DFW. Bandwidth has identified the issue and is working on a resolution but there is no current ETA. Any calls made from ST core without the embedded dialer will work. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Jan 21, 2026, 05:38 PM UTC
Regarding the recent issues with the Phones Pro embedded dialer and Dialpad, Bandwidth has implemented a fix for the outage in DFW and is currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Jan 22, 2026, 12:39 AM UTC
We have not encountered any further issues with outbound calling since Bandwidth implented their fix around 8:20am pacific time. This incident is resolved.
Phones Pro Issues
Affected: Telephony Platform: Inbound CallingTelephony Platform: Outbound Calling
Timeline · 3 updates
- investigating Dec 09, 2025, 06:18 PM UTC
We are currently experiencing issues with Phones Pro, so ServiceTitan Phones Pro users may be unable to receive inbound calls or make outbound calls. Our 3rd party provider is currently investigating the cause. For users affected by the issue, please enable the Call Continuity feature: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity until services are fully restored. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Dec 09, 2025, 06:33 PM UTC
Our provider has implemented a fix and we are monitoring the results. To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number We will update the status page here as soon as more information becomes available. Thank you for your patience!
- resolved Dec 09, 2025, 06:53 PM UTC
This incident has been resolved. To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number Thank you!
Third-Party Disruption Causing Outbound Call Failures
Timeline · 1 update
- resolved Dec 09, 2025, 05:24 PM UTC
Retroactive Incident We are reporting a historical service degradation that occurred earlier this morning for PhonesPro customers. Starting at 8:02 AM PST and recovering at approximately 8:20 AM PST, a critical third-party system experienced a service disruption. During this window, PhonesPro users may have experienced intermittent or total failure when attempting to make Outbound (OB) calls. Metrics have since stabilized and the dependency appears to be fully recovered. Current Status & Next Steps The issue was entirely isolated to the third-party provider's side. We have confirmed our services are currently stable. We are actively coordinating with the third-party team to conduct a full post-incident review (PIR) to understand the root cause of the disruption to prevent recurrence.
Schedule Engine and Contact Center Pro Voice Assistant - Intermittent Slowness
Affected: Virtual Voice AgentsSchedule Engine
Timeline · 4 updates
- investigating Nov 18, 2025, 02:01 PM UTC
We are Monitoring issues with Scheduling Pro and the Contact Center Pro Voice Agent due to a widespread third-party outage, which may cause some ServiceTitan users to experience intermittent slowness when accessing these resources. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Nov 18, 2025, 03:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 18, 2025, 06:00 PM UTC
Regarding the recent issues with Scheduling Pro and the Contact Center Pro Voice Agent, the necessary actions have been taken, and we believe the underlying cause is resolved. We are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Nov 18, 2025, 06:23 PM UTC
We have not seen any further issues with Scheduling Pro and the Contact Center Pro Voice Agent and have confirmed the underlying cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
Delayed Call Bubbles
Affected: Other
Timeline · 4 updates
- investigating Nov 10, 2025, 09:15 PM UTC
We are experiencing degraded performance with Delayed Call Bubbles - Our Engineers are actively working on resolving the issues.
- monitoring Nov 10, 2025, 09:49 PM UTC
We are currently out of impact and actively monitoring the issue!
- monitoring Nov 10, 2025, 10:11 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 10, 2025, 11:31 PM UTC
This incident has been resolved.
CC Pro Service Interruption
Affected: Telephony Platform: Inbound CallingTelephony Platform: Outbound CallingTelephony Platform: Call QueuesCarrier Networks: Local NumbersCarrier Networks: Toll Free NumbersPhones Infrastructure: Mobile ApplicationLogin Platform IntegrationsContact Center Web ApplicationVirtual Voice Agents
Timeline · 7 updates
- investigating Nov 05, 2025, 06:34 PM UTC
We are currently experiencing issues with CCPro that we are actively investigating We will update the status page here as soon as more information becomes available. Thank you for your patience!
- investigating Nov 05, 2025, 06:35 PM UTC
We are continuing to investigate this issue.
- investigating Nov 05, 2025, 06:35 PM UTC
We are continuing to investigate this issue.
- investigating Nov 05, 2025, 06:36 PM UTC
While we are continuing to investigate this issue - Please Turn ON Call Continuity as a workaround
- identified Nov 05, 2025, 06:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 05, 2025, 06:59 PM UTC
We have addressed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Nov 05, 2025, 07:07 PM UTC
We have not seen any further issues with and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
Contact Center Pro - Loading Issues
Affected: Contact Center Web Application
Timeline · 5 updates
- investigating Oct 29, 2025, 04:16 PM UTC
We are currently experiencing issues with Contact Center Pro. Some Contact Center Pro users may encounter issues where the application does not load. Our teams are investigating the issue with extreme urgency. As a precautionary measure, for users currently logged in and successfully receiving/making calls with Contact Center Pro, please do not log out, refresh, or reload the page. We will post updates as soon as possible. Thank you for your patience!
- investigating Oct 29, 2025, 04:38 PM UTC
We are investigating reports of a global incident affecting Microsoft Azure services, which includes Contact Center Pro. For users who are unable to log into Contact Center Pro, please activate Call Continuity from Core ServiceTitan settings. We will continue to post updates as soon as possible. Thank you for your patience!
- investigating Oct 29, 2025, 06:11 PM UTC
We are seeing in an improvement in users being able to log into Contact Center Pro. If you are experiencing improvements, please feel free to deactivate Call Continuity from Core ServiceTitan settings. If you are still experiencing issues logging in, please perform a browser refresh or try incognito. We will continue to post updates as soon as possible. Thank you for your patience!
- monitoring Oct 29, 2025, 06:32 PM UTC
Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Oct 29, 2025, 07:03 PM UTC
This incident has been resolved.
Contact Center Pro - Intermittent issues affecting Voice Agent calls
Affected: Virtual Voice Agents
Timeline · 4 updates
- identified Oct 20, 2025, 04:26 PM UTC
We are currently experiencing issues with Voice Agent calls within Contact Center Pro stemming from the current issues with AWS. The ServiceTitan team has identified a solution which will be deployed shortly to resume normal operations
- monitoring Oct 20, 2025, 05:05 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 07:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 07:08 PM UTC
This incident has been resolved.
Payment Processing Issues
Affected: Payment Processing - Fintech
Timeline · 4 updates
- investigating Sep 26, 2025, 09:47 PM UTC
We are currently experiencing issues with payment processing, so ServiceTitan users may be encountering errors when attempting to process payments such as credit cards. Our engineers and third party processor are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- identified Sep 26, 2025, 10:00 PM UTC
Our third party processor has identified the cause and is working on a resolution. We are seeing an increased success rate with our payments and recommend retrying any previously failed payments. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Sep 26, 2025, 10:14 PM UTC
We are no longer seeing any payment processing failures in our metrics, and our engineers are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Sep 27, 2025, 12:52 AM UTC
This incident has been resolved.
Intermittent Inbound SMS Failures
Affected: Messaging: SMS Inbound
Timeline · 4 updates
- investigating Sep 10, 2025, 08:32 PM UTC
We are currently experiencing minimal issues with inbound SMS, some ServiceTitan users may not be receiving inbound SMS to local numbers. SMS to toll-free numbers are unaffected. Our SMS provider is currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- identified Sep 10, 2025, 09:43 PM UTC
Our provider has identified the cause and is working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Sep 10, 2025, 11:47 PM UTC
Our provider is observing expected inbound messaging behavior, and is monitoring for stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Sep 11, 2025, 02:23 AM UTC
This incident has been resolved.
Enterprise Hub - Login and Performance Issues
Timeline · 1 update
- resolved Sep 03, 2025, 07:37 PM UTC
On 09/03/2025 from approximately 09:00AM PST - 09:25AM PST, our teams identified issues that caused login issues and performance degradation on Enterprise Hub. We have fixed the issue, stabilized functionality, and have been monitoring closely for any further issues.