ServiceTitan experienced a notice incident on April 23, 2026 affecting Job Booking and Payment Processing - Fintech and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2026, 06:04 PM UTC
We are actively investigating an issue that may be causing a Service Availability Issue that is affecting our Forms and Media related services. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.
- investigating Apr 23, 2026, 06:35 PM UTC
We are actively investigating the issue impacting our core features and users may continue experience service availability issues. We greatly appreciate your patience & understanding as we work towards a resolution.
- monitoring Apr 23, 2026, 06:49 PM UTC
We have deployed a fix for the issue impacting our services and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.
- resolved Apr 23, 2026, 09:20 PM UTC
The issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!