Scalepoint had 27 outages in the last 2 years totaling 362h 23m of downtime — averaging 1.1 incidents per month.
There were 27 Scalepoint outages since June 16, 2025 totaling 362h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some of our users are currently experiencing issues in access to Sandbox environment for ClaimShop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
This incident has been resolved.
Some of our claimshandlers are unable to complete work in Settlement Tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
Some of our users are unable to gain access to their settlement and Shop purchases. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
We are still investigating the issue.
We are getting multiple reports of erros in CORE & HUB from users. Investigation continues.
A fix has been implemented and systems are back online. We are monitoring the results.
This incident has been resolved.
Some of our users are currently experiencing issues with Repair & Valuation. The issue has been identified and we are working towards a solution with the highest priority. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Fix has been implemented and we are monitoring the results.
We have observed erros in the Selfservice module, claimaints use to regristrer items. Work is ongoing to resolve the issue.
A fix has been introduced to Selfservice. We are monitoring the results.
We are continuing to observe errors affecting the Widget tool in Selfservice, and our investigation is ongoing. We apologize for the inconvenience this may be causing our users.
A fix has been implemeted for Widget tool. We are monitoring results.
This incident has been resolved.
Some of our users are currently experiencing issues with degraded performance in ClaimShop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
A fix has been implemented. We are monitoring results.
Issue looks to be resolved. We continue to monitor whilst we are investigating root cause.
Some users may still experience issues. We are working to resolve issues for a while yet.
This incident has been resolved.
Some of our users are currently experiencing working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
The issue has been identified. We are working to resolve it as soon as possible.
In attempt to fix the issue, more users than expected may experience service outtage.
A fix has been implemented, and we are monitoring the results. Users may experience degraded performance while the systems stabilize.
The issue has been resolved and system is back to normal. We are sorry for the inconvenience this may have caused.
Some of our users are currently experiencing issues with access to ClaimShop and CORE & HUB Services. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Issue has been resolved. We are monitoring situation.
This incident har been resolved.
Many users are experiencing issues with MitID. The issue is being reported by external provider as a general issue with MitID. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
We continue to monitor the situation. Once word of MitID is working again, we will report back.
This incident has been resolved.
We are currently investigating this issue.
Issues seems to be resolved. We are monitoring the situation.
A small disturbance was identified at external supplier, causing a delay in SMS delivery. Once issue was resolved all text messages were released.
Some of our users are currently experiencing issues receiving SMS and / or e-mails. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Unscheduled disturbance towards Telenor Danmark, has been identified as the cause. We are monitoring the situation.
We continue to monitor situation and are in dialoge with relevant provider.
We are seeing SMS deliveries are starting to work again. We expect external provider to confirm soon.
No further disruption has been seen in internal logs. We are still monitoring situation.
This incident has been resolved.
Some of our users are experiencing issues in HUB Property. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
This incident has been resolved.
Some of our users are unable to gain access to their settlement and Shop purchases. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing problems sending emails to Yahoo domains (e.g., yahoo.dk, yahoo.de, yahoo.fr) due to temporary spam filtering. We’re working on a fix to restore normal delivery as soon as possible. We apologize for the inconvenience and will share updates when available.
Yahoo has confirmed that they’ve received our request and have forwarded it to their engineering team for further investigation. We’ll keep you updated as soon as we have more information.
Yahoo has identified and resolved the issue. We are now able to send emails to Yahoo addresses successfully. Thank you for your patience.
Some of our users of HUB Health are experiencing issues accessing CRM. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
A fix has been implemented. We are monitoring results.
This incident has been resolved.
Some of our users are experiencing degraded performance working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
We are continuing to investigate this issue.
Issue is identified and we are working on implementing a fix.
A fix has been implemented and we are monitoring the situationen.
This incident has been resolved.
Some of our users are currently experiencing issues using eVouchers. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Some users are unable to complete purchases through the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
We are continuing to investigate the issue with the highest priority.
A fix has been implemented which should have resolved the issue. We are monitoring the situation.
Some users are still seeing issues and we are working to resolve these as we monitor the situation.
We are still working to resolve the issues for affected users.
Another fix is currently being implemented. It may take some time to have effect for all users, therefore we will continue to monitor the situation.
We are currently addressing an incident involving the update of database items. This large-scale operation is progressing steadily but requires extended processing time due to its complexity. While partial resolution has been achieved, full remediation is expected to continue into the weekend. Our engineering teams are actively monitoring the update to ensure data consistency and system stability throughout the process. We appreciate your patience and will continue to provide updates as the situation evolves.
We have monitored the situation all through the weekend as the update to databases was on going. Processing has completed and it seems to have resolved the issues. All affected users, should be able to complete their purchases in Shop without further issue in relation to this incident. We apologise for the inconvenience it may have caused.
Many of our users may experience delays accessing / editing automation rules in Automation Engine. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
A fix has been implemented and we are monitoring the situationen. Lots of processing to be done before we can confident say we are back to normal.
Processing queues have returned to normal states. We continue to monitor the situation.
This incident has been resolved.
We are experiencing some issue with our phone lines and are working to resolve them as quickly as possible.
Seems there are some issue at a supplier this morning, causing issues with our Support phoneline this morning. A fix has been implemented and we are monitoring situation.
We are unfortunately still observing some instability on our phonelines still. We apologies for the inconvenience.
We are still working to resolve the issues on DK phonelines, whilst our Swiss phonelines are unaffected.
DK phonelines should be working once again. We will continue to monitoring the situation.
All phonelines have been stable and working. We consider this incident as resolved.
Some of our users are experiencing issues in HUB Property when ordering service partners. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Issue seem to related external map service. We are still investigating the issue.
A fix has been implemeted so users can request service partners again.
Many of our users are currently experiencing issues sending SMS or e-mails. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
The issue has been identified and fix is being implemented.
Some additional information, to clarify the identified issue. When sending messages via the Message-tab on a claim in CORE & HUB. When users writes new text in the text-box, the new text disappears once email is sent. Users using templates from Communication Designer module, will see all the original content of the template, but any additional text added, would disappear. Meaning only content from template is visible in message sent.
We are continueing to work on resolving the issue.
We are still working towards a solution for this issue. We apologies for the inconvenice this brings along.
A fix is currently being prepared for release. We aim to have issue resolved before the end of today.
We are still working on preparing fix for release.
This incident has been resolved.
Some of our users are experiencing problems with our communication in ClaimShop. Some of our users are currently experiencing issues accessing the shop through the e-mails. The issue identified and we are woring on it with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues accessing ClaimShop Settlement and the Shop. What does this mean? Claim handlers and end-users are unable to complete work and gain access to their settlement. he issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.