Scalepoint Outage History

Some claim handlers and users are unable to load Catalogue in Settlement tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

We are still seeing some errors following latest fix. Work to resolve these issues is ongoing.

Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Our Sandbox environment for CORE & HUB is currently unavailable. We are investigating the issue at highest priority.

Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Fix has been published. Incident resolved.

We're investigating an issue affecting the ClaimShop Settlement module. Some customers are not receiving claim events since 09:06. Our team is actively investigating and will post an update as soon as we know more.

We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim. We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.

We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim. We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.

Some of our claimshandlers are unable to complete work in Settlement Tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Some of our users are currently experiencing working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Test incident on statuspage.

We are investigatin the issue.

We are still investigating the issue.

We are getting multiple reports of erros in CORE & HUB from users. Investigation continues.

Some of our users are unable to gain access to their settlement and Shop purchases. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

We are still investigating the issue.

We are getting multiple reports of erros in CORE & HUB from users. Investigation continues.

Some of our users are currently experiencing issues with Repair & Valuation. The issue has been identified and we are working towards a solution with the highest priority. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Here's a brief overview as of 10:21am CEST: • The main cause of disruption was missing or outdated Symantec root certificates on several application servers, leading to virus scanning failures and blocking the Repair & Valuation service for multiple customers. • Certificates were updated last Thursday. While some servers are now operational (ECC nodes restarted and green), a few users still report connection issues. FNOL is also affected by similar certificate-related scanning failures, and self-service is still experiencing problems as it hasn't yet been redeployed with the corrected certificates. • The sp-certs package was recently updated, but a redeploy is on hold while the release tagging is corrected. Once the correct package is available, deployments will proceed to finalize the fix across all impacted services. • Claim handlers at Topdanmark - IF Forsikring and several other customers have been unable to process claims for over an hour due to this issue.

ECC part confirmed to be working again

A simple fix for users experiencing the "500 Server Error" on login, should reset their password. That should resolve the issue on the next login attempt. 1. Simply click "Forgot password? Click here" on the login page. 2. Enter "Username or email:" and click 'Send link'. 3. Follow link in email received and set a new password. 4. Login using the new password. Additional info. It seems there are users receiving multiple emails with verification code. The first email received should contain the correct code to login. If wrong code is used, "500 server error"-message will be displayed. User has to reset password again.

Some of our users are currently experiencing issues with degraded performance in ClaimShop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Claimshop is experiencing issues.

test

Some of our users are currently experiencing issues with access to ClaimShop and CORE & HUB Services. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.