Is Scalepoint down?

Last checked 1m ago
Current status
Scalepoint is down

Active incident: Disruption of service (ClaimShop)

Official status page: https://status.scalepoint.com · Polled every 5 minutes · 20 components tracked

Scalepoint is reporting a major outage right now (last checked 1m ago). 1 active incident on the official status page.

Real-time Scalepoint status, recent outages, and incident history — pulled directly from Scalepoint's official status page at https://status.scalepoint.com every 5 minutes. Pingoru tracks 20 Scalepoint services and has captured 26 incidents in the last 90 days (99.08% uptime). Get email, Slack, Discord, or webhook alerts the moment Scalepoint reports a new incident — free for 5 monitors, no credit card.

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Scalepoint uptime 99.08% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 6d 22h
    Started Jul 27, 2026, 06:01 AM UTC
    Timeline · 3 updates
    • investigating · Jul 27, 2026, 06:01 AM UTC

      Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

    • identified · Jul 27, 2026, 06:55 AM UTC

      Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. Some claim handlers and users are unable to complete work and gain access to their settlement. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

    • investigating · Jul 27, 2026, 06:59 AM UTC

      Fix has been published. Incident resolved.

    Latest: Fix has been published. Incident resolved.

Recent outages & incidents

Past 90 days
  1. Resolved 13m
    Started Jul 07, 2026, 10:59 AM UTC · Resolved Jul 07, 2026, 11:12 AM UTC
    Timeline · 3 updates
    • investigating · Jul 07, 2026, 10:59 AM UTC

      We're investigating an issue affecting the ClaimShop Settlement module. Some customers are not receiving claim events since 09:06. Our team is actively investigating and will post an update as soon as we know more.

    • monitoring · Jul 07, 2026, 11:04 AM UTC

      A fix has been implemented. We are monitoring the results.

    • resolved · Jul 07, 2026, 11:12 AM UTC

      (not set)

    Latest: (not set)

  2. Resolved 3d 3h
    Started Jun 26, 2026, 09:44 AM UTC · Resolved Jun 29, 2026, 12:53 PM UTC
    Timeline · 3 updates
    • investigating · Jun 26, 2026, 09:44 AM UTC

      We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim. We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.

    • identified · Jun 26, 2026, 12:58 PM UTC

      Issue has been identified and a fix is being worked on.

    • resolved · Jun 29, 2026, 12:53 PM UTC

      (not set)

    Latest: (not set)

  3. Resolved 3d 3h
    Started Jun 26, 2026, 09:35 AM UTC · Resolved Jun 29, 2026, 12:52 PM UTC
    HUB Property
    Timeline · 5 updates
    • investigating · Jun 26, 2026, 09:35 AM UTC

      We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim. We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.

    • identified · Jun 26, 2026, 12:59 PM UTC

      We have identified the cause of the issue affecting service partner access to claims in HUB Property. A fix is being worked on now, and we will provide a further update once it has been deployed or we have more information

    • identified · Jun 29, 2026, 07:24 AM UTC

      Work is still ongoing. Some external service partners may still experience issues with access to claims.

    • monitoring · Jun 29, 2026, 09:12 AM UTC

      A fix has been implemented and we are monitoring results. All external service partners should be able to access claims once again.

    • resolved · Jun 29, 2026, 12:52 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 1h 43m
    Started Jun 12, 2026, 11:29 AM UTC · Resolved Jun 12, 2026, 01:13 PM UTC
    All (Entire system affected)Settlement Tool
    Timeline · 3 updates
    • investigating · Jun 12, 2026, 11:29 AM UTC

      Some of our claimshandlers are unable to complete work in Settlement Tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

    • monitoring · Jun 12, 2026, 11:40 AM UTC

      A fix has been implemented, we are monitoring results.

    • resolved · Jun 12, 2026, 01:13 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 1h 11m
    Started Jun 03, 2026, 05:59 AM UTC · Resolved Jun 03, 2026, 07:11 AM UTC
    All (Entire system affected)
    Timeline · 3 updates
    • investigating · Jun 03, 2026, 05:59 AM UTC

      Some of our users are currently experiencing working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

    • monitoring · Jun 03, 2026, 06:27 AM UTC

      A fix has been implemented and we are monitoring situation.

    • resolved · Jun 03, 2026, 07:11 AM UTC

      The incident has been resolved.

    Latest: The incident has been resolved.

See the full Scalepoint outage history

4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 9 incidents View full outage history →