Is Scalepoint down?
Last checked 1m agoActive incident: Disruption of service (ClaimShop)
Scalepoint is reporting a major outage right now (last checked 1m ago). 1 active incident on the official status page.
Real-time Scalepoint status, recent outages, and incident history — pulled directly from Scalepoint's official status page at https://status.scalepoint.com every 5 minutes. Pingoru tracks 20 Scalepoint services and has captured 26 incidents in the last 90 days (99.08% uptime). Get email, Slack, Discord, or webhook alerts the moment Scalepoint reports a new incident — free for 5 monitors, no credit card.
Active incident 1
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Timeline · 3 updates
- investigating · Jul 27, 2026, 06:01 AM UTC
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- identified · Jul 27, 2026, 06:55 AM UTC
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. Some claim handlers and users are unable to complete work and gain access to their settlement. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- investigating · Jul 27, 2026, 06:59 AM UTC
Fix has been published. Incident resolved.
Latest: Fix has been published. Incident resolved.
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Recent outages & incidents
Past 90 days-
Timeline · 3 updates
- investigating · Jul 07, 2026, 10:59 AM UTC
We're investigating an issue affecting the ClaimShop Settlement module. Some customers are not receiving claim events since 09:06. Our team is actively investigating and will post an update as soon as we know more.
- monitoring · Jul 07, 2026, 11:04 AM UTC
A fix has been implemented. We are monitoring the results.
- resolved · Jul 07, 2026, 11:12 AM UTC
(not set)
Latest: (not set)
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Timeline · 3 updates
- investigating · Jun 26, 2026, 09:44 AM UTC
We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim. We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.
- identified · Jun 26, 2026, 12:58 PM UTC
Issue has been identified and a fix is being worked on.
- resolved · Jun 29, 2026, 12:53 PM UTC
(not set)
Latest: (not set)
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- HUB Property
Timeline · 5 updates
- investigating · Jun 26, 2026, 09:35 AM UTC
We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim. We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.
- identified · Jun 26, 2026, 12:59 PM UTC
We have identified the cause of the issue affecting service partner access to claims in HUB Property. A fix is being worked on now, and we will provide a further update once it has been deployed or we have more information
- identified · Jun 29, 2026, 07:24 AM UTC
Work is still ongoing. Some external service partners may still experience issues with access to claims.
- monitoring · Jun 29, 2026, 09:12 AM UTC
A fix has been implemented and we are monitoring results. All external service partners should be able to access claims once again.
- resolved · Jun 29, 2026, 12:52 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- All (Entire system affected)Settlement Tool
Timeline · 3 updates
- investigating · Jun 12, 2026, 11:29 AM UTC
Some of our claimshandlers are unable to complete work in Settlement Tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring · Jun 12, 2026, 11:40 AM UTC
A fix has been implemented, we are monitoring results.
- resolved · Jun 12, 2026, 01:13 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- All (Entire system affected)
Timeline · 3 updates
- investigating · Jun 03, 2026, 05:59 AM UTC
Some of our users are currently experiencing working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring · Jun 03, 2026, 06:27 AM UTC
A fix has been implemented and we are monitoring situation.
- resolved · Jun 03, 2026, 07:11 AM UTC
The incident has been resolved.
Latest: The incident has been resolved.
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See the full Scalepoint outage history
4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Scalepoint outage history →Or sign up free to get alerts when Scalepoint breaks · 10 free monitors · No credit card
- Started Jul 27, 2026, 06:01 AM UTC · ● 6d 22h
- Started Jul 07, 2026, 10:59 AM UTC · Resolved Jul 07, 2026, 11:12 AM UTC · 13m
- Started Jun 26, 2026, 09:44 AM UTC · Resolved Jun 29, 2026, 12:53 PM UTC · 3d 3h
- Started Jun 26, 2026, 09:35 AM UTC · Resolved Jun 29, 2026, 12:52 PM UTC · 3d 3h
- Started Jun 12, 2026, 11:29 AM UTC · Resolved Jun 12, 2026, 01:13 PM UTC · 1h 43m
- Disruption of service - CORE & HUB ResolvedStarted Jun 03, 2026, 05:59 AM UTC · Resolved Jun 03, 2026, 07:11 AM UTC · 1h 11m
- Disruption of service - ClaimShop ResolvedStarted May 22, 2026, 07:11 AM UTC · Resolved May 22, 2026, 09:07 AM UTC · 1h 56m
- Started May 21, 2026, 06:49 AM UTC · Resolved May 21, 2026, 09:29 AM UTC · 2h 39m