Scalepoint experienced a minor incident on September 16, 2025 affecting All (Entire system affected) and Automation Engine and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
All (Entire system affected)Automation EngineCommunicationHUB MotorHUB HealthHUB PropertyMobile App (Scalepoint HUB Property)
Update timeline
- investigating Sep 16, 2025, 06:20 AM UTC
Some of our users are experiencing degraded performance working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- investigating Sep 16, 2025, 06:23 AM UTC
We are continuing to investigate this issue.
- identified Sep 16, 2025, 06:31 AM UTC
Issue is identified and we are working on implementing a fix.
- monitoring Sep 16, 2025, 06:36 AM UTC
A fix has been implemented and we are monitoring the situationen.
- resolved Sep 16, 2025, 08:31 AM UTC
This incident has been resolved.