Scalepoint incident

Degraded performance - Settlement Tool (ClaimShop)

Minor Resolved View vendor source →

Scalepoint experienced a minor incident on March 30, 2026 affecting All (Entire system affected), lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 11:30 AM UTC
Resolved
Mar 30, 2026, 12:16 PM UTC
Duration
45m
Detected by Pingoru
Mar 30, 2026, 11:30 AM UTC

Affected components

All (Entire system affected)

Update timeline

  1. investigating Mar 30, 2026, 11:30 AM UTC

    Some of our users are currently experiencing issues with degraded performance in ClaimShop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Mar 30, 2026, 11:31 AM UTC

    A fix has been implemented. We are monitoring results.

  3. monitoring Mar 30, 2026, 11:44 AM UTC

    Issue looks to be resolved. We continue to monitor whilst we are investigating root cause.

  4. monitoring Mar 30, 2026, 11:47 AM UTC

    Some users may still experience issues. We are working to resolve issues for a while yet.

  5. resolved Mar 30, 2026, 12:16 PM UTC

    This incident has been resolved.