Scalepoint Outage History

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Scalepoint had 48 outages in the last 2 years totaling 471h 24m of downtime — averaging 2 incidents per month.

There were 48 Scalepoint outages since September 29, 2025 totaling 471h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.scalepoint.com

Major September 26, 2026

Disruption of service - ClaimsCORE & HUB

Detected by Pingoru
Sep 26, 2026, 06:04 AM UTC
Resolved
Sep 26, 2026, 06:36 AM UTC
Duration
31m
Timeline · 4 updates
  1. investigating Sep 26, 2026, 06:04 AM UTC

    Some of our users are experiencing issues working in ClaimsCORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Sep 26, 2026, 06:14 AM UTC

    Fix is introduced and we are monitoring the situation.

  3. monitoring Sep 26, 2026, 06:28 AM UTC

    Some users may still be experiencing degraded performance. We are working to resolve remaining issues and monitoring the effects.

  4. resolved Sep 26, 2026, 06:36 AM UTC

    Final adjustments have been implemented and system performance is back to normal. Incident has been resolved.

Read the full incident report →

Major September 9, 2026

Disruption to ClaimShop Catalogue

Detected by Pingoru
Sep 09, 2026, 09:59 AM UTC
Resolved
Sep 09, 2026, 10:41 AM UTC
Duration
41m
Timeline · 4 updates
  1. investigating Sep 09, 2026, 09:59 AM UTC

    Some claim handlers and users are unable to load Catalogue in Settlement tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. identified Sep 09, 2026, 10:01 AM UTC

    We have identified the cause and a working towards a solution.

  3. monitoring Sep 09, 2026, 10:35 AM UTC

    A fix has been implemented. We are monitoring the results.

  4. resolved Sep 09, 2026, 10:41 AM UTC

    Incident has been resolved.

Read the full incident report →

Minor September 7, 2026

ClaimShop and ClaimsCORE & HUB experiencing distruptions on integrations

Detected by Pingoru
Sep 07, 2026, 09:45 AM UTC
Resolved
Sep 07, 2026, 11:42 AM UTC
Duration
1h 57m
Timeline · 4 updates
  1. monitoring Sep 07, 2026, 09:45 AM UTC

    Some our users have experienced issues creating claims in both ClaimsCORE & HUB and Claimshop via integration. A fix was recently introduced to eliminate issues. We are monitoring the situationen with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. investigating Sep 07, 2026, 11:11 AM UTC

    We are still seeing some errors following latest fix. Work to resolve these issues is ongoing.

  3. monitoring Sep 07, 2026, 11:17 AM UTC

    A fix has been implemented that should resolve the errors we still observed. We continue to monitor situation.

  4. resolved Sep 07, 2026, 11:42 AM UTC

    Incident has been resolved.

Read the full incident report →

Minor August 19, 2026

Degraded performance on ClaimShop

Detected by Pingoru
Aug 19, 2026, 07:09 AM UTC
Resolved
Aug 19, 2026, 07:27 AM UTC
Duration
18m
Timeline · 3 updates
  1. investigating Aug 19, 2026, 07:09 AM UTC

    Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Aug 19, 2026, 07:19 AM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Aug 19, 2026, 07:27 AM UTC

    Incident has been resolved.

Read the full incident report →

Major August 3, 2026

ClaimsCORE & HUB Sandbox unavailable

Detected by Pingoru
Aug 03, 2026, 06:06 AM UTC
Resolved
Aug 03, 2026, 06:37 AM UTC
Duration
30m
Timeline · 2 updates
  1. investigating Aug 03, 2026, 06:06 AM UTC

    Our Sandbox environment for CORE & HUB is currently unavailable. We are investigating the issue at highest priority.

  2. resolved Aug 03, 2026, 06:37 AM UTC

    (not set)

Read the full incident report →

Critical July 27, 2026

Disruption of service (ClaimShop)

Detected by Pingoru
Jul 27, 2026, 06:01 AM UTC
Resolved
Aug 03, 2026, 06:11 AM UTC
Duration
7d
Timeline · 4 updates
  1. investigating Jul 27, 2026, 06:01 AM UTC

    Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. identified Jul 27, 2026, 06:55 AM UTC

    Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. Some claim handlers and users are unable to complete work and gain access to their settlement. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  3. investigating Jul 27, 2026, 06:59 AM UTC

    Fix has been published. Incident resolved.

  4. resolved Aug 03, 2026, 06:11 AM UTC

    Incident is resolved.

Read the full incident report →

Minor July 7, 2026

No events received since this morning at 09:06

Detected by Pingoru
Jul 07, 2026, 10:59 AM UTC
Resolved
Jul 07, 2026, 11:12 AM UTC
Duration
13m
Timeline · 3 updates
  1. investigating Jul 07, 2026, 10:59 AM UTC

    We're investigating an issue affecting the ClaimShop Settlement module. Some customers are not receiving claim events since 09:06. Our team is actively investigating and will post an update as soon as we know more.

  2. monitoring Jul 07, 2026, 11:04 AM UTC

    A fix has been implemented. We are monitoring the results.

  3. resolved Jul 07, 2026, 11:12 AM UTC

    (not set)

Read the full incident report →

Major June 26, 2026

External partners unable to access claims

Detected by Pingoru
Jun 26, 2026, 09:44 AM UTC
Resolved
Jun 29, 2026, 12:53 PM UTC
Duration
3d 3h
Timeline · 3 updates
  1. investigating Jun 26, 2026, 09:44 AM UTC

    We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim. We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.

  2. identified Jun 26, 2026, 12:58 PM UTC

    Issue has been identified and a fix is being worked on.

  3. resolved Jun 29, 2026, 12:53 PM UTC

    (not set)

Read the full incident report →

Minor June 26, 2026

Issue affecting service partner claim access - HUB Property

Detected by Pingoru
Jun 26, 2026, 09:35 AM UTC
Resolved
Jun 29, 2026, 12:52 PM UTC
Duration
3d 3h
Affected: HUB Property
Timeline · 5 updates
  1. investigating Jun 26, 2026, 09:35 AM UTC

    We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim. We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.

  2. identified Jun 26, 2026, 12:59 PM UTC

    We have identified the cause of the issue affecting service partner access to claims in HUB Property. A fix is being worked on now, and we will provide a further update once it has been deployed or we have more information

  3. identified Jun 29, 2026, 07:24 AM UTC

    Work is still ongoing. Some external service partners may still experience issues with access to claims.

  4. monitoring Jun 29, 2026, 09:12 AM UTC

    A fix has been implemented and we are monitoring results. All external service partners should be able to access claims once again.

  5. resolved Jun 29, 2026, 12:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2026

Disruption of service - Settlement Tool

Detected by Pingoru
Jun 12, 2026, 11:29 AM UTC
Resolved
Jun 12, 2026, 01:13 PM UTC
Duration
1h 43m
Affected: All (Entire system affected)Settlement Tool
Timeline · 3 updates
  1. investigating Jun 12, 2026, 11:29 AM UTC

    Some of our claimshandlers are unable to complete work in Settlement Tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Jun 12, 2026, 11:40 AM UTC

    A fix has been implemented, we are monitoring results.

  3. resolved Jun 12, 2026, 01:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 3, 2026

Disruption of service - CORE & HUB

Detected by Pingoru
Jun 03, 2026, 05:59 AM UTC
Resolved
Jun 03, 2026, 07:11 AM UTC
Duration
1h 11m
Affected: All (Entire system affected)
Timeline · 3 updates
  1. investigating Jun 03, 2026, 05:59 AM UTC

    Some of our users are currently experiencing working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Jun 03, 2026, 06:27 AM UTC

    A fix has been implemented and we are monitoring situation.

  3. resolved Jun 03, 2026, 07:11 AM UTC

    The incident has been resolved.

Read the full incident report →

Major May 22, 2026

Disruption of service - ClaimShop

Detected by Pingoru
May 22, 2026, 07:11 AM UTC
Resolved
May 22, 2026, 09:07 AM UTC
Duration
1h 56m
Affected: All (Entire system affected)
Timeline · 4 updates
  1. investigating May 22, 2026, 07:11 AM UTC

    Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring May 22, 2026, 07:29 AM UTC

    A fix has been introduced and we are monitoring the situation.

  3. identified May 22, 2026, 08:51 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved May 22, 2026, 09:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2026

Some of our users are experiencing disrutions with the Message-tab in ClaimsCORE & HUB.

Detected by Pingoru
May 21, 2026, 06:49 AM UTC
Resolved
May 21, 2026, 09:29 AM UTC
Duration
2h 39m
Affected: Communication
Timeline · 4 updates
  1. identified May 21, 2026, 06:49 AM UTC

    Some customers may experience missing or non-updating messages in the Messages tab on certain claims. The issue is being investigated with the highest priority. We will provide further updates as soon as more information is available or the issue has been resolved. As a workaround, users can limit the displayed messages using the filter located at the top of the Messages tab, next to the search function.

  2. identified May 21, 2026, 07:40 AM UTC

    We’ve identified the cause and are working on deploying a fix as soon as possible.

  3. identified May 21, 2026, 09:28 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 21, 2026, 09:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 23, 2026

Claimshop is down

Detected by Pingoru
Apr 23, 2026, 11:07 AM UTC
Resolved
Apr 23, 2026, 12:31 PM UTC
Duration
1h 24m
Timeline · 4 updates
  1. investigating Apr 23, 2026, 11:07 AM UTC

    We are investigatin the issue.

  2. investigating Apr 23, 2026, 11:33 AM UTC

    We are still investigating the issue.

  3. investigating Apr 23, 2026, 11:48 AM UTC

    We are getting multiple reports of erros in CORE & HUB from users. Investigation continues.

  4. resolved Apr 23, 2026, 12:31 PM UTC

    (not set)

Read the full incident report →

Major April 23, 2026

Disruption of service - ClaimsCORE & ClaimShop

Detected by Pingoru
Apr 23, 2026, 11:00 AM UTC
Resolved
Apr 23, 2026, 08:32 PM UTC
Duration
9h 32m
Affected: All (Entire system affected)All (Entire system affected)Shop
Timeline · 5 updates
  1. investigating Apr 23, 2026, 11:00 AM UTC

    Some of our users are unable to gain access to their settlement and Shop purchases. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. investigating Apr 23, 2026, 11:33 AM UTC

    We are still investigating the issue.

  3. investigating Apr 23, 2026, 11:47 AM UTC

    We are getting multiple reports of erros in CORE & HUB from users. Investigation continues.

  4. monitoring Apr 23, 2026, 12:13 PM UTC

    A fix has been implemented and systems are back online. We are monitoring the results.

  5. resolved Apr 23, 2026, 08:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 20, 2026

Disruption in Settlement Due to Missing Root Certificates

Detected by Pingoru
Apr 20, 2026, 08:17 AM UTC
Resolved
Apr 20, 2026, 08:27 AM UTC
Duration
10m
Timeline · 6 updates
  1. investigating Apr 20, 2026, 08:17 AM UTC

    Some of our users are currently experiencing issues with Repair & Valuation. The issue has been identified and we are working towards a solution with the highest priority. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. investigating Apr 20, 2026, 08:21 AM UTC

    Here's a brief overview as of 10:21am CEST: • The main cause of disruption was missing or outdated Symantec root certificates on several application servers, leading to virus scanning failures and blocking the Repair & Valuation service for multiple customers. • Certificates were updated last Thursday. While some servers are now operational (ECC nodes restarted and green), a few users still report connection issues. FNOL is also affected by similar certificate-related scanning failures, and self-service is still experiencing problems as it hasn't yet been redeployed with the corrected certificates. • The sp-certs package was recently updated, but a redeploy is on hold while the release tagging is corrected. Once the correct package is available, deployments will proceed to finalize the fix across all impacted services. • Claim handlers at Topdanmark - IF Forsikring and several other customers have been unable to process claims for over an hour due to this issue.

  3. investigating Apr 20, 2026, 08:22 AM UTC

    ECC part confirmed to be working again

  4. resolved Apr 20, 2026, 08:27 AM UTC

    (not set)

  5. monitoring Apr 20, 2026, 10:16 AM UTC

    Mikkel (charlie) Looks like there's still an issue with Widget solution Kacper Staniszewski

  6. resolved Apr 20, 2026, 10:38 AM UTC

    (not set)

Read the full incident report →

Major April 20, 2026

Disruption of service - Repair & Valuation

Detected by Pingoru
Apr 20, 2026, 08:16 AM UTC
Resolved
Apr 20, 2026, 01:14 PM UTC
Duration
4h 58m
Affected: Repair & Valuation
Timeline · 7 updates
  1. identified Apr 20, 2026, 08:16 AM UTC

    Some of our users are currently experiencing issues with Repair & Valuation. The issue has been identified and we are working towards a solution with the highest priority. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Apr 20, 2026, 08:22 AM UTC

    Fix has been implemented and we are monitoring the results.

  3. monitoring Apr 20, 2026, 08:43 AM UTC

    We have observed erros in the Selfservice module, claimaints use to regristrer items. Work is ongoing to resolve the issue.

  4. monitoring Apr 20, 2026, 08:53 AM UTC

    A fix has been introduced to Selfservice. We are monitoring the results.

  5. identified Apr 20, 2026, 09:25 AM UTC

    We are continuing to observe errors affecting the Widget tool in Selfservice, and our investigation is ongoing. We apologize for the inconvenience this may be causing our users.

  6. monitoring Apr 20, 2026, 10:19 AM UTC

    A fix has been implemeted for Widget tool. We are monitoring results.

  7. resolved Apr 20, 2026, 01:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 16, 2026

Health users get error 500 on login

Detected by Pingoru
Apr 16, 2026, 09:22 AM UTC
Resolved
Apr 16, 2026, 10:14 AM UTC
Duration
51m
Timeline · 7 updates
  1. investigating Apr 16, 2026, 09:22 AM UTC

    A simple fix for users experiencing the "500 Server Error" on login, should reset their password. That should resolve the issue on the next login attempt. 1. Simply click "Forgot password? Click here" on the login page. 2. Enter "Username or email:" and click 'Send link'. 3. Follow link in email received and set a new password. 4. Login using the new password. Additional info. It seems there are users receiving multiple emails with verification code. The first email received should contain the correct code to login. If wrong code is used, "500 server error"-message will be displayed. User has to reset password again.

  2. resolved Apr 16, 2026, 10:14 AM UTC

    (not set)

  3. identified Apr 16, 2026, 12:25 PM UTC

    Unfortunately we are stil seeing issues with partner login. We are working towards a fix.

  4. identified Apr 16, 2026, 02:03 PM UTC

    We are still working on resolve the issue with login, that many users on HUB Health are experiencing.

  5. identified Apr 17, 2026, 07:10 AM UTC

    We are continuing to work on a fix for the current issue.

  6. identified Apr 17, 2026, 07:42 AM UTC

    We are still working on a fix to login issue HUB Health service partners are experiencing.

  7. resolved Apr 17, 2026, 08:53 AM UTC

    (not set)

Read the full incident report →

Minor March 30, 2026

Degraded performance - Settlement Tool (ClaimShop)

Detected by Pingoru
Mar 30, 2026, 11:30 AM UTC
Resolved
Mar 30, 2026, 12:16 PM UTC
Duration
45m
Affected: All (Entire system affected)
Timeline · 5 updates
  1. investigating Mar 30, 2026, 11:30 AM UTC

    Some of our users are currently experiencing issues with degraded performance in ClaimShop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Mar 30, 2026, 11:31 AM UTC

    A fix has been implemented. We are monitoring results.

  3. monitoring Mar 30, 2026, 11:44 AM UTC

    Issue looks to be resolved. We continue to monitor whilst we are investigating root cause.

  4. monitoring Mar 30, 2026, 11:47 AM UTC

    Some users may still experience issues. We are working to resolve issues for a while yet.

  5. resolved Mar 30, 2026, 12:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 19, 2026

Test DACH incident

Detected by Pingoru
Mar 19, 2026, 12:40 PM UTC
Resolved
Mar 19, 2026, 01:28 PM UTC
Duration
47m
Timeline · 2 updates
  1. investigating Mar 19, 2026, 12:40 PM UTC

    Claimshop is experiencing issues.

  2. resolved Mar 19, 2026, 01:28 PM UTC

    (not set)

Read the full incident report →

Notice March 13, 2026

test

Detected by Pingoru
Mar 13, 2026, 01:30 PM UTC
Resolved
Mar 13, 2026, 01:32 PM UTC
Duration
1m
Timeline · 2 updates
  1. investigating Mar 13, 2026, 01:30 PM UTC

    test

  2. resolved Mar 13, 2026, 01:32 PM UTC

    (not set)

Read the full incident report →