Scalepoint incident

Disruption of service - eVoucher

Critical Resolved View vendor source →

Scalepoint experienced a critical incident on September 11, 2025 affecting Vouchers, lasting 16h 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 01:10 PM UTC
Resolved
Sep 12, 2025, 06:02 AM UTC
Duration
16h 51m
Detected by Pingoru
Sep 11, 2025, 01:10 PM UTC

Affected components

Vouchers

Update timeline

  1. investigating Sep 11, 2025, 01:10 PM UTC

    Some of our users are currently experiencing issues using eVouchers. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Sep 11, 2025, 01:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 12, 2025, 06:02 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 12, 2025, 06:02 AM UTC

    This incident has been resolved.