Scalepoint experienced a minor incident on August 27, 2025 affecting Automation Engine and Automation Engine, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Automation EngineAutomation Engine
Update timeline
- identified Aug 27, 2025, 06:30 AM UTC
Many of our users may experience delays accessing / editing automation rules in Automation Engine. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Aug 27, 2025, 06:38 AM UTC
A fix has been implemented and we are monitoring the situationen. Lots of processing to be done before we can confident say we are back to normal.
- monitoring Aug 27, 2025, 06:57 AM UTC
Processing queues have returned to normal states. We continue to monitor the situation.
- resolved Aug 27, 2025, 08:14 AM UTC
This incident has been resolved.