Scalepoint Outage History
Scalepoint is up right nowPingoru has recorded 62 incidents for Scalepoint: 62 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 97 of 720 (14%) |
| May 2026 | 3 | 5 of 744 (1%) |
| June 2026 | 4 | 78 of 720 (11%) |
| July 2026 | 2 | 114 of 744 (15%) |
| August 2026 | 3 | 57 of 744 (8%) |
| September 2026 | 7 | 10 of 720 (1%) |
| October 2026 | 1 | 1 of 585 (0%) |
Incidents, newest first
Minor March 30, 2026 Degraded performance - Settlement Tool (ClaimShop) 45m All (Entire system affected)
Started Mar 30, 2026, 11:30 AM UTC· resolved Mar 30, 2026, 12:16 PM UTC
- investigating Mar 30, 2026, 11:30 AM UTC
Some of our users are currently experiencing issues with degraded performance in ClaimShop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Mar 30, 2026, 11:31 AM UTC
A fix has been implemented. We are monitoring results.
- monitoring Mar 30, 2026, 11:44 AM UTC
Issue looks to be resolved. We continue to monitor whilst we are investigating root cause.
- monitoring Mar 30, 2026, 11:47 AM UTC
Some users may still experience issues. We are working to resolve issues for a while yet.
- resolved Mar 30, 2026, 12:16 PM UTC
This incident has been resolved.
Notice March 19, 2026 Test DACH incident 47m
Started Mar 19, 2026, 12:40 PM UTC· resolved Mar 19, 2026, 01:28 PM UTC
- investigating Mar 19, 2026, 12:40 PM UTC
Claimshop is experiencing issues.
- resolved Mar 19, 2026, 01:28 PM UTC
(not set)
Notice March 13, 2026 test 1m
Started Mar 13, 2026, 01:30 PM UTC· resolved Mar 13, 2026, 01:32 PM UTC
- investigating Mar 13, 2026, 01:30 PM UTC
test
- resolved Mar 13, 2026, 01:32 PM UTC
(not set)
Critical March 10, 2026 Disruption of service - Scalepoint ID 1h 13m All (Entire system affected), All (Entire system affected)
Started Mar 10, 2026, 06:12 AM UTC· resolved Mar 10, 2026, 07:26 AM UTC
- investigating Mar 10, 2026, 06:12 AM UTC
Some of our users are currently experiencing issues with access to ClaimShop and CORE & HUB Services. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Mar 10, 2026, 06:15 AM UTC
Issue has been resolved. We are monitoring situation.
- resolved Mar 10, 2026, 07:26 AM UTC
This incident har been resolved.
Minor February 27, 2026 Penneo AS Incident - MitID Unavailable 2h 1m
Started Feb 27, 2026, 10:23 AM UTC· resolved Feb 27, 2026, 12:25 PM UTC
- investigating Feb 27, 2026, 10:23 AM UTC
Many users are experiencing issues with MitID. The issue is being reported by external provider as a general issue with MitID. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Feb 27, 2026, 10:33 AM UTC
Still monitoring.
- resolved Feb 27, 2026, 12:25 PM UTC
(not set)
Minor February 27, 2026 Degraded performance - HUB Health 1h 29m HUB Health
Started Feb 27, 2026, 10:11 AM UTC· resolved Feb 27, 2026, 11:40 AM UTC
- investigating Feb 27, 2026, 10:11 AM UTC
Many users are experiencing issues with MitID. The issue is being reported by external provider as a general issue with MitID. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Feb 27, 2026, 10:38 AM UTC
We continue to monitor the situation. Once word of MitID is working again, we will report back.
- resolved Feb 27, 2026, 11:40 AM UTC
This incident has been resolved.
Minor February 26, 2026 Unscheduled disturbance towards Telenor Danmark 10m
Started Feb 26, 2026, 01:00 PM UTC· resolved Feb 26, 2026, 01:10 PM UTC
- investigating Feb 26, 2026, 01:00 PM UTC
We are investigating the issue.
- monitoring Feb 26, 2026, 01:02 PM UTC
Issue seems to have resolved, we are now monitoring the situation.
- resolved Feb 26, 2026, 01:10 PM UTC
(not set)
Minor February 26, 2026 Disruption of service - SMS Communication Core & HUB and ClaimShop 20m Communication, Communication
Started Feb 26, 2026, 12:56 PM UTC· resolved Feb 26, 2026, 01:16 PM UTC
- investigating Feb 26, 2026, 12:56 PM UTC
We are currently investigating this issue.
- monitoring Feb 26, 2026, 01:01 PM UTC
Issues seems to be resolved. We are monitoring the situation.
- resolved Feb 26, 2026, 01:16 PM UTC
A small disturbance was identified at external supplier, causing a delay in SMS delivery. Once issue was resolved all text messages were released.
Minor February 24, 2026 Disruption of service - Communication Core & HUB and ClaimShop 1h 42m Communication, Communication
Started Feb 24, 2026, 12:45 PM UTC· resolved Feb 24, 2026, 02:28 PM UTC
- investigating Feb 24, 2026, 12:45 PM UTC
Some of our users are currently experiencing issues receiving SMS and / or e-mails. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Feb 24, 2026, 12:50 PM UTC
Unscheduled disturbance towards Telenor Danmark, has been identified as the cause. We are monitoring the situation.
- monitoring Feb 24, 2026, 01:14 PM UTC
We continue to monitor situation and are in dialoge with relevant provider.
- monitoring Feb 24, 2026, 01:24 PM UTC
We are seeing SMS deliveries are starting to work again. We expect external provider to confirm soon.
- monitoring Feb 24, 2026, 01:31 PM UTC
No further disruption has been seen in internal logs. We are still monitoring situation.
- resolved Feb 24, 2026, 02:28 PM UTC
This incident has been resolved.
Notice January 28, 2026 Disruption of service - HUB Property 4h 1m Communication, HUB Property
Started Jan 28, 2026, 06:57 AM UTC· resolved Jan 28, 2026, 10:59 AM UTC
- monitoring Jan 28, 2026, 06:57 AM UTC
Some of our users are experiencing issues in HUB Property. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- resolved Jan 28, 2026, 10:59 AM UTC
This incident has been resolved.
Critical January 19, 2026 Disruption of service - Shop 4h 45m Shop
Started Jan 19, 2026, 07:52 AM UTC· resolved Jan 19, 2026, 12:38 PM UTC
- investigating Jan 19, 2026, 07:52 AM UTC
Some of our users are unable to gain access to their settlement and Shop purchases. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- identified Jan 19, 2026, 08:27 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 19, 2026, 11:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 19, 2026, 12:38 PM UTC
This incident has been resolved.
Major January 12, 2026 Test 46m
Started Jan 12, 2026, 12:10 PM UTC· resolved Jan 12, 2026, 12:57 PM UTC
- investigating Jan 12, 2026, 12:10 PM UTC
We have identified an issue and are investigating
- resolved Jan 12, 2026, 12:57 PM UTC
(not set)
Minor January 12, 2026 Issue with HUB Motor 6m
Started Jan 12, 2026, 10:07 AM UTC· resolved Jan 12, 2026, 10:13 AM UTC
- investigating Jan 12, 2026, 10:07 AM UTC
We have identified an incident and are investigating the issue.
- identified Jan 12, 2026, 10:08 AM UTC
We have identified an incident and are investigating the issue.
- monitoring Jan 12, 2026, 10:09 AM UTC
We have identified an incident and are investigating the issue.
- identified Jan 12, 2026, 10:11 AM UTC
We identified an addtional issue and are working towards resolving this as well.
- identified Jan 12, 2026, 10:12 AM UTC
Implementation of fix is causing disruptions to systems. Users may experience degraded performance.
- resolved Jan 12, 2026, 10:13 AM UTC
The incident 01KERTPV4582QDEK4VWFQPB674 has been resolved.
Minor January 12, 2026 01KERMK54ZJ403ACT4EQRMSAJ1 Pretend downtime on system 7m
Started Jan 12, 2026, 09:57 AM UTC· resolved Jan 12, 2026, 10:04 AM UTC
- investigating Jan 12, 2026, 09:57 AM UTC
We have identified an incident and are investigating the issue.
- resolved Jan 12, 2026, 10:04 AM UTC
The incident 01KERMK54ZJ403ACT4EQRMSAJ1 has been resolved.
Major January 12, 2026 Test 19m
Started Jan 12, 2026, 09:37 AM UTC· resolved Jan 12, 2026, 09:57 AM UTC
- investigating Jan 12, 2026, 09:37 AM UTC
test
- investigating Jan 12, 2026, 09:38 AM UTC
Resolved
- investigating Jan 12, 2026, 09:57 AM UTC
Test has been resolved
- resolved Jan 12, 2026, 09:57 AM UTC
Resolved
Notice December 3, 2025 Service Partner integration keeps breaking, even after several attempts at fixing it 34d 4h
Started Dec 03, 2025, 10:40 AM UTC· resolved Jan 06, 2026, 02:49 PM UTC
- investigating Dec 03, 2025, 10:40 AM UTC
test status incident test for incident: Service Partner integration keeps breaking, even after several attempts at fixing it
- resolved Jan 06, 2026, 02:49 PM UTC
This test of Service Partner integration failures has been resolved.
Notice November 28, 2025 Issues Delivering Emails to Yahoo Addresses 4d 21h Communication, Communication
Started Nov 28, 2025, 10:08 AM UTC· resolved Dec 03, 2025, 07:50 AM UTC
- identified Nov 28, 2025, 10:08 AM UTC
We’re currently experiencing problems sending emails to Yahoo domains (e.g., yahoo.dk, yahoo.de, yahoo.fr) due to temporary spam filtering. We’re working on a fix to restore normal delivery as soon as possible. We apologize for the inconvenience and will share updates when available.
- identified Dec 02, 2025, 08:18 AM UTC
Yahoo has confirmed that they’ve received our request and have forwarded it to their engineering team for further investigation. We’ll keep you updated as soon as we have more information.
- resolved Dec 03, 2025, 07:50 AM UTC
Yahoo has identified and resolved the issue. We are now able to send emails to Yahoo addresses successfully. Thank you for your patience.
Critical November 20, 2025 CWA (Fake) check failure 3m
Started Nov 20, 2025, 02:01 PM UTC· resolved Nov 20, 2025, 02:04 PM UTC
- investigating Nov 20, 2025, 02:01 PM UTC
test status incident test for incident: CWA (Fake) check failure
- resolved Nov 20, 2025, 02:04 PM UTC
This test of CWA (Fake) check failure has been resolved.
Critical November 18, 2025 Claimshop test for statuspage 3h 53m
Started Nov 18, 2025, 09:56 AM UTC· resolved Nov 18, 2025, 01:49 PM UTC
- investigating Nov 18, 2025, 09:56 AM UTC
test status incident test for incident: Claimshop test for statuspage
- resolved Nov 18, 2025, 01:49 PM UTC
This test of Claimshop test for statuspage has been resolved.
Critical November 17, 2025 Test 2 1m
Started Nov 17, 2025, 03:13 PM UTC· resolved Nov 17, 2025, 03:15 PM UTC
- investigating Nov 17, 2025, 03:13 PM UTC
test status incident test for incident: Test 2
- resolved Nov 17, 2025, 03:15 PM UTC
This test of Test 2 has been resolved.
Notice November 17, 2025 Test incident 55m
Started Nov 17, 2025, 01:48 PM UTC· resolved Nov 17, 2025, 02:44 PM UTC
- investigating Nov 17, 2025, 01:48 PM UTC
is currently experiencing issues. We are investigating the at highest priority.
- resolved Nov 17, 2025, 02:44 PM UTC
Incident has been resolved.
Notice November 13, 2025 All systems disrupted 1h 15m
Started Nov 13, 2025, 09:28 AM UTC· resolved Nov 13, 2025, 10:44 AM UTC
- investigating Nov 13, 2025, 09:28 AM UTC
is currently experiencing issues. We are investigating the at highest priority.
- resolved Nov 13, 2025, 10:44 AM UTC
Incident has been resolved.
Critical November 13, 2025 Disruption of service - CORE & HUB & ClaimShop 19h 41m All (Entire system affected), Automation Engine, All (Entire system affected), Business Intelligence and 13 more
Started Nov 13, 2025, 09:08 AM UTC· resolved Nov 14, 2025, 04:49 AM UTC
- identified Nov 13, 2025, 09:08 AM UTC
Users are experiencing issues accessing and working in CORE & HUB and ClaimShop systems. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- identified Nov 13, 2025, 09:21 AM UTC
We are continuing to work on the issue at highest priority.
- identified Nov 13, 2025, 09:23 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 13, 2025, 09:52 AM UTC
A fix is being implemented. All eyes on brining systems online and monitoring the effects.
- monitoring Nov 13, 2025, 09:58 AM UTC
Systems are slowly coming back online. We continue to monitor the situation.
- monitoring Nov 13, 2025, 10:01 AM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 13, 2025, 10:04 AM UTC
Whilst many systems are back online, users may still experience degraded performance. Users of ClaimShop NO is still experiencing major outtage.
- monitoring Nov 13, 2025, 10:09 AM UTC
ClaimShop for norwegian users is now online as well. We continue to monitor the situation.
- monitoring Nov 13, 2025, 10:09 AM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 13, 2025, 10:27 AM UTC
All systems are operational again. Investigation into the issue is ongoing. We are monitoring the effects, especially in relation to automation processes.
- monitoring Nov 13, 2025, 10:56 AM UTC
Many users attempting to regristrer items through ClaimShop Self Service are still experiencing issues.
- monitoring Nov 13, 2025, 10:59 AM UTC
ClaimShop Self Service is back online. Work is still ongoing.
- monitoring Nov 13, 2025, 01:02 PM UTC
Work is still ongoing. We have identified issues related BI clusters.
- monitoring Nov 13, 2025, 02:36 PM UTC
We are still working to resolve minor issues in backend services. Critical services are all operational. We expect to perform related maintance work to restore remaining services tonight at 21:00. This may result in a short downtime on ClaimShop or ClaimsCORE & HUB environments.
- monitoring Nov 13, 2025, 08:11 PM UTC
Maintanence work is ongoing.
- resolved Nov 14, 2025, 04:49 AM UTC
This incident has been resolved.
- postmortem Nov 17, 2025, 09:55 AM UTC
_Our production database environment experienced an unexpected outage. A failure at the storage layer caused a loss of quorum within our production SQL Server failover cluster, impacting the majority of its nodes. As a result, all production databases became temporarily unavailable._ _Our team immediately initiated recovery procedures. All affected cluster nodes have since been fully restarted, and the SQL Server cluster is fully back online and operating normally._ _We are already working on preventive measures to avoid similar incidents in the future._
Notice November 12, 2025 Test a status page 9m
Started Nov 12, 2025, 09:02 PM UTC· resolved Nov 12, 2025, 09:12 PM UTC
- investigating Nov 12, 2025, 09:02 PM UTC
is currently experiencing issues. We are investigating the at highest priority.
- resolved Nov 12, 2025, 09:12 PM UTC
Incident has been resolved.
Notice November 12, 2025 Errors are given 4m
Started Nov 12, 2025, 08:48 PM UTC· resolved Nov 12, 2025, 08:53 PM UTC
- investigating Nov 12, 2025, 08:48 PM UTC
is currently experiencing issues. We are investigating the at highest priority.
- resolved Nov 12, 2025, 08:53 PM UTC
Incident has been resolved.