Scalepoint experienced a critical incident on April 24, 2026 affecting All (Entire system affected) and Settlement Tool, lasting 9h 53m. The incident has been resolved; the full update timeline is below.
Affected components
All (Entire system affected)Settlement Tool
Update timeline
- investigating Apr 24, 2026, 08:20 AM UTC
Some of our claimshandlers are unable to complete work in Settlement Tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Apr 24, 2026, 08:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2026, 06:13 PM UTC
The incident has been resolved.