Scalepoint experienced a major incident on March 16, 2026 affecting All (Entire system affected), lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 16, 2026, 07:06 AM UTC
Some of our users are currently experiencing working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- identified Mar 16, 2026, 07:06 AM UTC
The issue has been identified. We are working to resolve it as soon as possible.
- identified Mar 16, 2026, 07:11 AM UTC
In attempt to fix the issue, more users than expected may experience service outtage.
- monitoring Mar 16, 2026, 07:18 AM UTC
A fix has been implemented, and we are monitoring the results. Users may experience degraded performance while the systems stabilize.
- resolved Mar 16, 2026, 07:35 AM UTC
The issue has been resolved and system is back to normal. We are sorry for the inconvenience this may have caused.