Scalepoint incident

Disruption of service - CORE & HUB

Major Resolved View vendor source →
Started
Mar 16, 2026, 07:06 AM UTC
Resolved
Mar 16, 2026, 07:35 AM UTC
Duration
29m
Detected by Pingoru
Mar 16, 2026, 07:06 AM UTC

Affected components

All (Entire system affected)

Update timeline

  1. investigating Mar 16, 2026, 07:06 AM UTC

    Some of our users are currently experiencing working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. identified Mar 16, 2026, 07:06 AM UTC

    The issue has been identified. We are working to resolve it as soon as possible.

  3. identified Mar 16, 2026, 07:11 AM UTC

    In attempt to fix the issue, more users than expected may experience service outtage.

  4. monitoring Mar 16, 2026, 07:18 AM UTC

    A fix has been implemented, and we are monitoring the results. Users may experience degraded performance while the systems stabilize.

  5. resolved Mar 16, 2026, 07:35 AM UTC

    The issue has been resolved and system is back to normal. We are sorry for the inconvenience this may have caused.

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