Scalepoint experienced a major incident on April 20, 2026 affecting Repair & Valuation, lasting 4h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 20, 2026, 08:16 AM UTC
Some of our users are currently experiencing issues with Repair & Valuation. The issue has been identified and we are working towards a solution with the highest priority. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Apr 20, 2026, 08:22 AM UTC
Fix has been implemented and we are monitoring the results.
- monitoring Apr 20, 2026, 08:43 AM UTC
We have observed erros in the Selfservice module, claimaints use to regristrer items. Work is ongoing to resolve the issue.
- monitoring Apr 20, 2026, 08:53 AM UTC
A fix has been introduced to Selfservice. We are monitoring the results.
- identified Apr 20, 2026, 09:25 AM UTC
We are continuing to observe errors affecting the Widget tool in Selfservice, and our investigation is ongoing. We apologize for the inconvenience this may be causing our users.
- monitoring Apr 20, 2026, 10:19 AM UTC
A fix has been implemeted for Widget tool. We are monitoring results.
- resolved Apr 20, 2026, 01:14 PM UTC
This incident has been resolved.