Disruption of service - Repair & Valuation

Update timeline

1. identified Apr 20, 2026, 08:16 AM UTC

   Some of our users are currently experiencing issues with Repair & Valuation. The issue has been identified and we are working towards a solution with the highest priority. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

2. monitoring Apr 20, 2026, 08:22 AM UTC

   Fix has been implemented and we are monitoring the results.

3. monitoring Apr 20, 2026, 08:43 AM UTC

   We have observed erros in the Selfservice module, claimaints use to regristrer items. Work is ongoing to resolve the issue.

4. monitoring Apr 20, 2026, 08:53 AM UTC

   A fix has been introduced to Selfservice. We are monitoring the results.

5. identified Apr 20, 2026, 09:25 AM UTC

   We are continuing to observe errors affecting the Widget tool in Selfservice, and our investigation is ongoing. We apologize for the inconvenience this may be causing our users.

6. monitoring Apr 20, 2026, 10:19 AM UTC

   A fix has been implemeted for Widget tool. We are monitoring results.

7. resolved Apr 20, 2026, 01:14 PM UTC

   This incident has been resolved.