Scalepoint incident

Disruption of service - ClaimsCORE & ClaimShop

Major Resolved View vendor source →

Scalepoint experienced a major incident on April 23, 2026 affecting All (Entire system affected) and All (Entire system affected) and 1 more component, lasting 9h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 11:00 AM UTC
Resolved
Apr 23, 2026, 08:32 PM UTC
Duration
9h 32m
Detected by Pingoru
Apr 23, 2026, 11:00 AM UTC

Affected components

All (Entire system affected)All (Entire system affected)Shop

Update timeline

  1. investigating Apr 23, 2026, 11:00 AM UTC

    Some of our users are unable to gain access to their settlement and Shop purchases. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. investigating Apr 23, 2026, 11:33 AM UTC

    We are still investigating the issue.

  3. investigating Apr 23, 2026, 11:47 AM UTC

    We are getting multiple reports of erros in CORE & HUB from users. Investigation continues.

  4. monitoring Apr 23, 2026, 12:13 PM UTC

    A fix has been implemented and systems are back online. We are monitoring the results.

  5. resolved Apr 23, 2026, 08:32 PM UTC

    This incident has been resolved.