Scalepoint incident

Disruption of service - SMS Communication Core & HUB and ClaimShop

Minor Resolved View vendor source →

Scalepoint experienced a minor incident on February 26, 2026 affecting Communication and Communication, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2026, 12:56 PM UTC
Resolved
Feb 26, 2026, 01:16 PM UTC
Duration
20m
Detected by Pingoru
Feb 26, 2026, 12:56 PM UTC

Affected components

CommunicationCommunication

Update timeline

  1. investigating Feb 26, 2026, 12:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 26, 2026, 01:01 PM UTC

    Issues seems to be resolved. We are monitoring the situation.

  3. resolved Feb 26, 2026, 01:16 PM UTC

    A small disturbance was identified at external supplier, causing a delay in SMS delivery. Once issue was resolved all text messages were released.