Scalepoint incident

Some of our users are experiencing issues in HUB Property.

Minor Resolved View vendor source →

Scalepoint experienced a minor incident on July 31, 2025 affecting HUB Property, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 08:46 AM UTC
Resolved
Jul 31, 2025, 10:25 AM UTC
Duration
1h 38m
Detected by Pingoru
Jul 31, 2025, 08:46 AM UTC

Affected components

HUB Property

Update timeline

  1. investigating Jul 31, 2025, 08:46 AM UTC

    Some of our users are experiencing issues in HUB Property when ordering service partners. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. investigating Jul 31, 2025, 09:07 AM UTC

    Issue seem to related external map service. We are still investigating the issue.

  3. resolved Jul 31, 2025, 10:25 AM UTC

    A fix has been implemeted so users can request service partners again.