Scalepoint incident

Disruption of service - Communication (ClaimShop)

Major Resolved View vendor source →

Scalepoint experienced a major incident on July 18, 2025 affecting Communication, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 09:04 AM UTC
Resolved
Jul 18, 2025, 11:28 AM UTC
Duration
2h 24m
Detected by Pingoru
Jul 18, 2025, 09:04 AM UTC

Affected components

Communication

Update timeline

  1. identified Jul 18, 2025, 09:04 AM UTC

    Some of our users are experiencing problems with our communication in ClaimShop. Some of our users are currently experiencing issues accessing the shop through the e-mails. The issue identified and we are woring on it with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Jul 18, 2025, 10:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 18, 2025, 11:28 AM UTC

    This incident has been resolved.