Scalepoint incident

Disruption of service - Communication Core & HUB and ClaimShop

Minor Resolved View vendor source →

Scalepoint experienced a minor incident on February 24, 2026 affecting Communication and Communication, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2026, 12:45 PM UTC
Resolved
Feb 24, 2026, 02:28 PM UTC
Duration
1h 42m
Detected by Pingoru
Feb 24, 2026, 12:45 PM UTC

Affected components

CommunicationCommunication

Update timeline

  1. investigating Feb 24, 2026, 12:45 PM UTC

    Some of our users are currently experiencing issues receiving SMS and / or e-mails. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Feb 24, 2026, 12:50 PM UTC

    Unscheduled disturbance towards Telenor Danmark, has been identified as the cause. We are monitoring the situation.

  3. monitoring Feb 24, 2026, 01:14 PM UTC

    We continue to monitor situation and are in dialoge with relevant provider.

  4. monitoring Feb 24, 2026, 01:24 PM UTC

    We are seeing SMS deliveries are starting to work again. We expect external provider to confirm soon.

  5. monitoring Feb 24, 2026, 01:31 PM UTC

    No further disruption has been seen in internal logs. We are still monitoring situation.

  6. resolved Feb 24, 2026, 02:28 PM UTC

    This incident has been resolved.