Scalepoint incident

ClaimShop Settlement & Shop are inaccessible

Critical Resolved View vendor source →

Scalepoint experienced a critical incident on June 27, 2025 affecting All (Entire system affected) and Settlement Tool and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2025, 08:39 AM UTC
Resolved
Jun 27, 2025, 10:45 AM UTC
Duration
2h 5m
Detected by Pingoru
Jun 27, 2025, 08:39 AM UTC

Affected components

All (Entire system affected)Settlement ToolShop

Update timeline

  1. investigating Jun 27, 2025, 08:39 AM UTC

    We are currently experiencing issues accessing ClaimShop Settlement and the Shop. What does this mean? Claim handlers and end-users are unable to complete work and gain access to their settlement. he issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Jun 27, 2025, 08:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 27, 2025, 10:45 AM UTC

    This incident has been resolved.