Scalepoint incident

Disruption of service (ClaimShop)

Critical Resolved View vendor source →

Scalepoint experienced a critical incident on May 13, 2026 affecting Sandbox, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 07:00 AM UTC
Resolved
May 13, 2026, 07:24 AM UTC
Duration
23m
Detected by Pingoru
May 13, 2026, 07:00 AM UTC

Affected components

Sandbox

Update timeline

  1. investigating May 13, 2026, 07:00 AM UTC

    Some of our users are currently experiencing issues in access to Sandbox environment for ClaimShop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. resolved May 13, 2026, 07:24 AM UTC

    This incident has been resolved.