Scalepoint experienced a minor incident on August 11, 2025 affecting Scalepoint Service Portal, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2025, 06:37 AM UTC
We are experiencing some issue with our phone lines and are working to resolve them as quickly as possible.
- monitoring Aug 11, 2025, 07:10 AM UTC
Seems there are some issue at a supplier this morning, causing issues with our Support phoneline this morning. A fix has been implemented and we are monitoring situation.
- monitoring Aug 11, 2025, 07:22 AM UTC
We are unfortunately still observing some instability on our phonelines still. We apologies for the inconvenience.
- monitoring Aug 11, 2025, 07:30 AM UTC
We are still working to resolve the issues on DK phonelines, whilst our Swiss phonelines are unaffected.
- monitoring Aug 11, 2025, 07:50 AM UTC
DK phonelines should be working once again. We will continue to monitoring the situation.
- resolved Aug 11, 2025, 09:19 AM UTC
All phonelines have been stable and working. We consider this incident as resolved.