- Detected by Pingoru
- Jun 15, 2026, 12:24 PM UTC
- Resolved
- Jun 15, 2026, 02:01 PM UTC
- Duration
- 1h 36m
Affected: Practice Management
Timeline · 4 updates
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investigating Jun 15, 2026, 12:24 PM UTC
We are currently investigating degraded performance of Denticon - slow page loading.
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investigating Jun 15, 2026, 12:54 PM UTC
We are continuing to investigate degraded performance for a subset of our customers.
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investigating Jun 15, 2026, 01:22 PM UTC
We are continuing to investigate degraded performance for a subset of our customers.
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resolved Jun 15, 2026, 02:01 PM UTC
No further indication or reports of degraded performance.
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 09:50 PM UTC
- Resolved
- Jun 08, 2026, 09:50 PM UTC
- Duration
- —
Affected: Practice Management (cloud9ortho.com)
Timeline · 1 update
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resolved Jun 08, 2026, 09:50 PM UTC
Our automated monitoring detected a spike in errors logging in/using Cloud9 beginning at ~14:20 PT. The errors are isolated to only 20% of Cloud9 clients on a single cloud server. Our Engineering teams migrated the affected clients to new cloud infrastructure at 14:35 PT. We apologize for the inconvenience, and are continuing to monitor to ensure continued stability.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 01:42 PM UTC
- Resolved
- Jun 04, 2026, 06:05 PM UTC
- Duration
- 4h 22m
Affected: Practice Analytics
Timeline · 3 updates
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identified Jun 04, 2026, 01:42 PM UTC
Planet DDS experienced an issue impacting our Data Share service resulting in incomplete data being sent to some customers' Data Share. Our Data Engineering team has initiated the Data Share process to ensure full data is copied to each customers' Data Share.
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monitoring Jun 04, 2026, 03:58 PM UTC
The Data Share process has completed successfully. Data Validation is in process.
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resolved Jun 04, 2026, 06:05 PM UTC
The Data Share process has completed successfully and has been resolved for the majority of customers. Planet DDS support will send a communication with an update and actions that need to be taken. A small number of customers will see full resolution by tomorrow morning and will receive direct communication from Planet DDS Support.
Read the full incident report →
- Detected by Pingoru
- May 27, 2026, 01:36 PM UTC
- Resolved
- May 28, 2026, 12:29 PM UTC
- Duration
- 22h 53m
Affected: Practice Analytics
Timeline · 6 updates
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investigating May 27, 2026, 01:36 PM UTC
We are currently experiencing a delay in Data Share processing due to longer-than-expected execution times. Customers may not see updated data during this time. Our team is actively working to resolve the issue. We do not have an estimated time of resolution at this time and will provide updates as more information becomes available.
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investigating May 27, 2026, 01:39 PM UTC
We are currently experiencing a delay in Data Share processing due to longer-than-expected execution times. Customers may not see updated data during this time. Our team is actively working to resolve the issue. We do not have an estimated time of resolution at this time and will provide updates as more information becomes available.
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investigating May 27, 2026, 01:53 PM UTC
We are continuing to investigate this issue.
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identified May 28, 2026, 05:04 AM UTC
Synchronizing of the data is in progress. An update of completion is anticipated in the morning.
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monitoring May 28, 2026, 11:43 AM UTC
The Synchronization of data has completed successfully. We are currently performing monitoring operations.
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resolved May 28, 2026, 12:29 PM UTC
We have confirmed successful synchronization of data as well as internal data validation. Marking this issue as resolved and we will continue to monitor.
Read the full incident report →
- Detected by Pingoru
- May 26, 2026, 02:16 PM UTC
- Resolved
- May 26, 2026, 03:20 PM UTC
- Duration
- 1h 4m
Affected: Practice Management (cloud9ortho.com)
Timeline · 5 updates
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investigating May 26, 2026, 02:16 PM UTC
We are currently investigating intermittent degradation of the Cloud 9 platform for a subset of our customers.
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investigating May 26, 2026, 02:46 PM UTC
The team continues to investigate the intermittent degraded performance of a subset of the Cloud 9 customers.
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identified May 26, 2026, 02:53 PM UTC
The issue has been identified, and the team is working on mitigation measures.
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monitoring May 26, 2026, 03:11 PM UTC
A fix has been implemented, and we are confirming recovery.
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resolved May 26, 2026, 03:20 PM UTC
We have full system recovery, and we will continue to monitor.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 05:48 PM UTC
- Resolved
- May 18, 2026, 07:35 PM UTC
- Duration
- 1h 46m
Affected: Eligibility and Claims (DentalXchange)Eligibility & Claims
Timeline · 3 updates
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investigating May 18, 2026, 05:48 PM UTC
DentalXChange is experiencing degraded performance and/or an outage. Our user impact is the inability to validate and transmit claims in both Cloud 9 and Denticon. We are monitoring and updates will be provided.
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monitoring May 18, 2026, 06:33 PM UTC
DentalChange is reporting that a fix has been implemented. We are monitoring the status for full restoration of services.
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resolved May 18, 2026, 07:35 PM UTC
We are seeing signs of recovery from the DentalXChange outage. We will continue to monitor, but this incident is getting marked resolved.
Read the full incident report →
- Detected by Pingoru
- May 14, 2026, 10:15 AM UTC
- Resolved
- May 14, 2026, 10:58 AM UTC
- Duration
- 43m
Affected: Reports
Timeline · 3 updates
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investigating May 14, 2026, 10:15 AM UTC
We have observed that a subset of users are encountering slowness/failures when generating reports within Denticon, as well as potential delays to DataShare & BPC data syncing. Our engineering team are actively engaged in mitigating this issue. We apologize for any disruption or inconvenience caused.
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identified May 14, 2026, 10:27 AM UTC
We have implemented mitigation steps that should restore Reporting functionality to any impacted Denticon users. Our engineering team is continuing to investigate BCP & DataShare issues.
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resolved May 14, 2026, 10:58 AM UTC
Functionality has now been restored and validated via internal testing. The small subset of impacted DataShare & BCP clients will be notified directly of any delays and explicit steps to retrieve delayed data.
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 01:38 PM UTC
- Resolved
- May 12, 2026, 11:45 PM UTC
- Duration
- 10h 6m
Affected: Practice Management
Timeline · 4 updates
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investigating May 12, 2026, 01:38 PM UTC
We’re currently experiencing degraded performance with initial user login on Denticon, where a subset of users are experiencing some slowness of he system when logging in this morning. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
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monitoring May 12, 2026, 02:03 PM UTC
We are continuing to monitor this issue - from internal testing, we appear to be getting intermittent results based on different ISPs (Internet Service Provider) around the US. Our users have been observing a return to expected service and we have received no new reports in the last hour, however we will continue to monitor closely until we understand the underlying problem.
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monitoring May 12, 2026, 11:44 PM UTC
We are continuing to monitor for any further issues.
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resolved May 12, 2026, 11:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 12:51 PM UTC
- Resolved
- May 06, 2026, 03:54 PM UTC
- Duration
- 3h 2m
Affected: Patient Engagement
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 05:00 PM UTC
- Resolved
- May 01, 2026, 05:42 PM UTC
- Duration
- 41m
Affected: C9 Connect
Timeline · 2 updates
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investigating May 01, 2026, 05:00 PM UTC
We’re currently experiencing degraded performance with Cloud 9 Connect. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
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resolved May 01, 2026, 05:42 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 11:00 PM UTC
- Resolved
- Apr 29, 2026, 11:20 PM UTC
- Duration
- 20m
Affected: Practice Management (cloud9ortho.com)
Timeline · 3 updates
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investigating Apr 29, 2026, 11:00 PM UTC
Our monitoring has detected performance degradation for some Cloud9 customers. Engineering Teams are engaged to investigate the issue.
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identified Apr 29, 2026, 11:10 PM UTC
Our Engineering Tems have identified the issue and are actively working to mitigate the issue.
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resolved Apr 29, 2026, 11:20 PM UTC
Our Engineering Teams have confirmed that the issue is resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 04:43 PM UTC
- Resolved
- Apr 27, 2026, 05:47 PM UTC
- Duration
- 1h 3m
Affected: Patient Engagement
Timeline · 3 updates
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investigating Apr 27, 2026, 04:43 PM UTC
We are currently investigating reports of some users being unable to login to Legwork. Our Engineering Teams are engaged and investigating.
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identified Apr 27, 2026, 05:01 PM UTC
The root cause of the issue has been identified as a change made within the payment processor for the affected customers, which caused some user accounts to become archived (leading to users being unable to login). Our Engineering Teams are working with the payment processor to restore these accounts.
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resolved Apr 27, 2026, 05:47 PM UTC
All accounts affected by the change have been restored, and all users should once again be able to login.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 02:19 PM UTC
- Resolved
- Apr 23, 2026, 03:44 PM UTC
- Duration
- 1h 24m
Affected: Practice Management
Timeline · 3 updates
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investigating Apr 23, 2026, 02:19 PM UTC
Our monitoring has indicated that some offices failing to print Treatment Plans for some offices. Our Engineering Teams are engaged and investigating the issue.
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identified Apr 23, 2026, 03:04 PM UTC
We have identified the issue and are beginning to roll out a fix for the affected offices.
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resolved Apr 23, 2026, 03:44 PM UTC
We have rolled out a fix for the affected offices as of 08:37 PST
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 07:40 PM UTC
- Resolved
- Apr 21, 2026, 03:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 22, 2026, 07:40 PM UTC
Our internal monitoring detected a period of service degradation for some customers of XVWeb on Tuesday, April 21st. The service degradation began at 07:55am PT and was resolved at 08:52am PT.
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 02:14 PM UTC
- Resolved
- Apr 10, 2026, 09:58 PM UTC
- Duration
- 7h 44m
Affected: Patient Communication
Timeline · 4 updates
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investigating Apr 10, 2026, 02:14 PM UTC
We are currently investigating an issue causing scheduled campaign messages (email + SMS) not to be sent. On-demand messages are still being sent successfully.
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identified Apr 10, 2026, 03:33 PM UTC
We have identified the issue and are beginning steps to mitigate. On-demand messages are still being sent successfully.
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monitoring Apr 10, 2026, 08:19 PM UTC
We have implemented a fix and are seeing recovery of scheduled campaign messages (email + SMS) being sent. We are continuing to monitor and expect all messages scheduled during this incident to be sent within the next 60 minutes.
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resolved Apr 10, 2026, 09:58 PM UTC
We are continuing to monitor, but can confirm that all messages (on-demand and scheduled campaigns) are being processed and sent successfully at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 02:23 PM UTC
- Resolved
- Apr 09, 2026, 04:00 PM UTC
- Duration
- 1h 36m
Affected: API (Existing, New)
Timeline · 2 updates
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monitoring Apr 09, 2026, 02:23 PM UTC
Some partners are reporting an inability to connect to api.planetdds.com due to a problem with the certificate chain. We believe the certificate issue has been resolved, but are continuing to monitor for any other impact.
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resolved Apr 09, 2026, 04:00 PM UTC
The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 11:35 AM UTC
- Resolved
- Apr 02, 2026, 08:02 PM UTC
- Duration
- 8h 26m
Affected: Patient CommunicationAPI (Existing, New)
Timeline · 12 updates
Read the full incident report →
- Detected by Pingoru
- Feb 27, 2026, 03:26 PM UTC
- Resolved
- Feb 28, 2026, 05:33 AM UTC
- Duration
- 14h 7m
Affected: Patient Communication
Timeline · 5 updates
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investigating Feb 27, 2026, 03:26 PM UTC
We are currently experiencing degraded performance with automated text and email campaigns. A subset of messages are delayed or canceled due to processing times, and our team is actively working on a fix.
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identified Feb 27, 2026, 04:59 PM UTC
Our engineering team has identified opportunities to mitigate these performance issues and a currently working on a fix.
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monitoring Feb 27, 2026, 07:32 PM UTC
A code change to the application has now been deployed - our engineering teams are now actively monitoring to determine the impact of this on the issue. We will continue to observe this closely for signs of service recovery over the next hour.
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identified Feb 27, 2026, 09:58 PM UTC
While the change made has had some positive impact, we have not yet observed full recovery of all functionality as expected. Our engineering team have identified a subsequent issue and actively working on another fix.
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resolved Feb 28, 2026, 05:33 AM UTC
Automated campaigns are processing per norms. We will continue to monitor.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 06:48 PM UTC
- Resolved
- Feb 04, 2026, 07:30 PM UTC
- Duration
- 42m
Affected: Eligibility and Claims (DentalXchange)Eligibility & Claims
Timeline · 4 updates
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identified Feb 04, 2026, 06:48 PM UTC
We’re currently experiencing service disruption with our partner service DentalXChange which is impacting Claim Handling functionality in both Denticon and Cloud 9 products. There is no work around at the moment - we are closely monitoring DentalXChange status while they restore functionality. We apologize for any disruption or inconvenience caused.
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identified Feb 04, 2026, 07:01 PM UTC
DentalXChange are reporting that a fix has been applied - we are in the process of validating the fix.
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monitoring Feb 04, 2026, 07:24 PM UTC
Our internal testing has validated this fix and we believe full functionality has now been restored. We will continue to monitor closely.
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resolved Feb 04, 2026, 07:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 08, 2026, 01:24 PM UTC
- Resolved
- Jan 08, 2026, 02:46 PM UTC
- Duration
- 1h 22m
Affected: XVWeb Viewer
Timeline · 3 updates
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investigating Jan 08, 2026, 01:24 PM UTC
We’re currently experiencing degraded performance with XVWeb. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
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monitoring Jan 08, 2026, 01:36 PM UTC
XVWeb image load performance has been restored to normal levels. We will continue to monitor the solution.
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resolved Jan 08, 2026, 02:46 PM UTC
XVWeb image load performance is per norms. This incident is now resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2025, 06:45 PM UTC
- Resolved
- Dec 10, 2025, 10:05 PM UTC
- Duration
- 3h 20m
Affected: Eligibility and Claims (DentalXchange)
Timeline · 8 updates
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identified Dec 10, 2025, 06:45 PM UTC
We’re currently experiencing an outage with our partner service DentalXChange which is may result in degraded performance when validating/submitting batch claims within Denticon. We are monitoring this issue closely with DentalXChange.
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identified Dec 10, 2025, 07:10 PM UTC
DentalXChange have confirmed that this service degradation is continued impact related to the issue they seen earlier today. Our team is continuing to monitor partner status while they work on a fix.
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identified Dec 10, 2025, 07:35 PM UTC
Our team is actively monitoring the status of the DentalXChange service degradation (https://status.dentalxchange.com/#).
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identified Dec 10, 2025, 08:07 PM UTC
Our team is continuing to monitoring the status of the DentalXChange service degradation.
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identified Dec 10, 2025, 08:46 PM UTC
Our team continues to monitoring the status of the DentalXChange service degradation.
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identified Dec 10, 2025, 09:26 PM UTC
We are continuing to monitoring the status of the DentalXChange service degradation.
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monitoring Dec 10, 2025, 09:57 PM UTC
DentalXChange are reporting that full functionality has now been restored. Our initial testing would suggest functionality has been restored within Denticon - we will continue to monitor closely, but Denticon users should begin to see recovery of impacted functionality now.
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resolved Dec 10, 2025, 10:05 PM UTC
DentalXChange are now reporting restoration of their affected API services. Through internal testing, we now believe all degraded functionality within Denticon has now been restored and this issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2025, 11:51 AM UTC
- Resolved
- Dec 10, 2025, 03:19 PM UTC
- Duration
- 3h 27m
Affected: Eligibility and Claims (DentalXchange)Eligibility & Claims
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2025, 09:11 AM UTC
- Resolved
- Dec 05, 2025, 09:25 AM UTC
- Duration
- 14m
Affected: Practice Management
Timeline · 5 updates
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investigating Dec 05, 2025, 09:11 AM UTC
We’re currently experiencing an outage with www.planetdds.com. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation. Denticon can be accessed at w1.denticon.com. We will provide an update in 15 minutes.
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investigating Dec 05, 2025, 09:11 AM UTC
We are continuing to investigate this issue.
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investigating Dec 05, 2025, 09:12 AM UTC
We are continuing to investigate this issue.
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monitoring Dec 05, 2025, 09:15 AM UTC
Issue has been resolved. We are now monitoring.
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resolved Dec 05, 2025, 09:25 AM UTC
Full service to www.planetdds.com has been restored.
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2025, 02:47 PM UTC
- Resolved
- Nov 20, 2025, 03:40 PM UTC
- Duration
- 53m
Affected: Practice Management
Timeline · 5 updates
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investigating Nov 20, 2025, 02:47 PM UTC
We’re currently experiencing degraded performance with the Edit Patient UI for some clients. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
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investigating Nov 20, 2025, 03:05 PM UTC
We are actively investigating the performance degradation of Denticon's Patient Edit UI.
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identified Nov 20, 2025, 03:23 PM UTC
We are actively investigating the performance degradation of Denticon's Patient Edit UI.
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identified Nov 20, 2025, 03:34 PM UTC
We have identified a potential fix that is getting deployed.
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resolved Nov 20, 2025, 03:40 PM UTC
Issue has been resolved. We will continue to monitor.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 12:10 PM UTC
- Resolved
- Nov 18, 2025, 02:53 PM UTC
- Duration
- 2h 43m
Affected: Practice Management
Timeline · 10 updates
Read the full incident report →
