There were 10 Planet DDS outages since February 4, 2026 totaling 36h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.
We’re currently experiencing degraded performance with Cloud 9 Connect. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
This incident has been resolved.
Our monitoring has detected performance degradation for some Cloud9 customers. Engineering Teams are engaged to investigate the issue.
Our Engineering Tems have identified the issue and are actively working to mitigate the issue.
Our Engineering Teams have confirmed that the issue is resolved.
We are currently investigating reports of some users being unable to login to Legwork. Our Engineering Teams are engaged and investigating.
The root cause of the issue has been identified as a change made within the payment processor for the affected customers, which caused some user accounts to become archived (leading to users being unable to login). Our Engineering Teams are working with the payment processor to restore these accounts.
All accounts affected by the change have been restored, and all users should once again be able to login.
Our monitoring has indicated that some offices failing to print Treatment Plans for some offices. Our Engineering Teams are engaged and investigating the issue.
We have identified the issue and are beginning to roll out a fix for the affected offices.
We have rolled out a fix for the affected offices as of 08:37 PST
Our internal monitoring detected a period of service degradation for some customers of XVWeb on Tuesday, April 21st. The service degradation began at 07:55am PT and was resolved at 08:52am PT.
We are currently investigating an issue causing scheduled campaign messages (email + SMS) not to be sent. On-demand messages are still being sent successfully.
We have identified the issue and are beginning steps to mitigate. On-demand messages are still being sent successfully.
We have implemented a fix and are seeing recovery of scheduled campaign messages (email + SMS) being sent. We are continuing to monitor and expect all messages scheduled during this incident to be sent within the next 60 minutes.
We are continuing to monitor, but can confirm that all messages (on-demand and scheduled campaigns) are being processed and sent successfully at this time.
Some partners are reporting an inability to connect to api.planetdds.com due to a problem with the certificate chain. We believe the certificate issue has been resolved, but are continuing to monitor for any other impact.
The incident has been resolved.
We’re currently experiencing an issue with both Denticon Patient Communications outbound messaging and External API 'subscriptions' (webhook) APIs, resulting in degraded performance for some users. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation. We will provide an update in 15 minutes.
We are continuing to investigate this issue and will provide a further update in 15 minutes.
We are continuing to investigate this issue and will provide a further update in the next 15 minutes.
We are continuing to investigate this issue and will provide a further update in the next 15 mins.
We are continuing to investigate this issue and will provide a further update in 15 minutes.
We are continuing to investigate this issue.
We are continuing to investigate this issue to try and identify steps to mitigate
We are continuing to investigate this issue to try and identify steps to mitigate
We believe we have identified the underlying issue and implementing steps to mitigate, and then validate the fix.
Outbound messaging from Denticon Patient Communications should start to see recovery. We are continuing to work on a fix for the External API 'Subscriptions' API
A fix has been implemented and we are monitoring Patient Communications. We have identified a fix for External API subscriptions/webhooks, validating it and expect to be able to release it in approx the next 30-60 minutes.
This incident has now been resolved and full functionality has been restored.
We are currently experiencing degraded performance with automated text and email campaigns. A subset of messages are delayed or canceled due to processing times, and our team is actively working on a fix.
Our engineering team has identified opportunities to mitigate these performance issues and a currently working on a fix.
A code change to the application has now been deployed - our engineering teams are now actively monitoring to determine the impact of this on the issue. We will continue to observe this closely for signs of service recovery over the next hour.
While the change made has had some positive impact, we have not yet observed full recovery of all functionality as expected. Our engineering team have identified a subsequent issue and actively working on another fix.
Automated campaigns are processing per norms. We will continue to monitor.
We’re currently experiencing service disruption with our partner service DentalXChange which is impacting Claim Handling functionality in both Denticon and Cloud 9 products. There is no work around at the moment - we are closely monitoring DentalXChange status while they restore functionality. We apologize for any disruption or inconvenience caused.
DentalXChange are reporting that a fix has been applied - we are in the process of validating the fix.
Our internal testing has validated this fix and we believe full functionality has now been restored. We will continue to monitor closely.
This incident has been resolved.
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