Planet DDS incident

Denticon - Patient Communication & External API subscriptions/webhook service degredation

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on April 2, 2026 affecting Patient Communication and API (Existing, New), lasting 8h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 11:35 AM UTC
Resolved
Apr 02, 2026, 08:02 PM UTC
Duration
8h 26m
Detected by Pingoru
Apr 02, 2026, 11:35 AM UTC

Affected components

Patient CommunicationAPI (Existing, New)

Update timeline

  1. investigating Apr 02, 2026, 11:35 AM UTC

    We’re currently experiencing an issue with both Denticon Patient Communications outbound messaging and External API 'subscriptions' (webhook) APIs, resulting in degraded performance for some users. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation. We will provide an update in 15 minutes.

  2. investigating Apr 02, 2026, 11:52 AM UTC

    We are continuing to investigate this issue and will provide a further update in 15 minutes.

  3. investigating Apr 02, 2026, 12:09 PM UTC

    We are continuing to investigate this issue and will provide a further update in the next 15 minutes.

  4. investigating Apr 02, 2026, 12:27 PM UTC

    We are continuing to investigate this issue and will provide a further update in the next 15 mins.

  5. investigating Apr 02, 2026, 12:48 PM UTC

    We are continuing to investigate this issue and will provide a further update in 15 minutes.

  6. investigating Apr 02, 2026, 01:17 PM UTC

    We are continuing to investigate this issue.

  7. investigating Apr 02, 2026, 02:04 PM UTC

    We are continuing to investigate this issue to try and identify steps to mitigate

  8. investigating Apr 02, 2026, 02:41 PM UTC

    We are continuing to investigate this issue to try and identify steps to mitigate

  9. identified Apr 02, 2026, 03:44 PM UTC

    We believe we have identified the underlying issue and implementing steps to mitigate, and then validate the fix.

  10. identified Apr 02, 2026, 05:16 PM UTC

    Outbound messaging from Denticon Patient Communications should start to see recovery. We are continuing to work on a fix for the External API 'Subscriptions' API

  11. monitoring Apr 02, 2026, 06:20 PM UTC

    A fix has been implemented and we are monitoring Patient Communications. We have identified a fix for External API subscriptions/webhooks, validating it and expect to be able to release it in approx the next 30-60 minutes.

  12. resolved Apr 02, 2026, 08:02 PM UTC

    This incident has now been resolved and full functionality has been restored.