Planet DDS incident
Denticon - Partner Service Degraded Impacting Claim Validation & Submission (DentalXChange)
Planet DDS experienced a minor incident on December 10, 2025 affecting Eligibility and Claims (DentalXchange), lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 10, 2025, 06:45 PM UTC
We’re currently experiencing an outage with our partner service DentalXChange which is may result in degraded performance when validating/submitting batch claims within Denticon. We are monitoring this issue closely with DentalXChange.
- identified Dec 10, 2025, 07:10 PM UTC
DentalXChange have confirmed that this service degradation is continued impact related to the issue they seen earlier today. Our team is continuing to monitor partner status while they work on a fix.
- identified Dec 10, 2025, 07:35 PM UTC
Our team is actively monitoring the status of the DentalXChange service degradation (https://status.dentalxchange.com/#).
- identified Dec 10, 2025, 08:07 PM UTC
Our team is continuing to monitoring the status of the DentalXChange service degradation.
- identified Dec 10, 2025, 08:46 PM UTC
Our team continues to monitoring the status of the DentalXChange service degradation.
- identified Dec 10, 2025, 09:26 PM UTC
We are continuing to monitoring the status of the DentalXChange service degradation.
- monitoring Dec 10, 2025, 09:57 PM UTC
DentalXChange are reporting that full functionality has now been restored. Our initial testing would suggest functionality has been restored within Denticon - we will continue to monitor closely, but Denticon users should begin to see recovery of impacted functionality now.
- resolved Dec 10, 2025, 10:05 PM UTC
DentalXChange are now reporting restoration of their affected API services. Through internal testing, we now believe all degraded functionality within Denticon has now been restored and this issue has been resolved.