Planet DDS incident

Cloud 9 and Denticon - Eligibility and Claims Performance Degradation

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on December 10, 2025 affecting Eligibility and Claims (DentalXchange) and Eligibility & Claims, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 11:51 AM UTC
Resolved
Dec 10, 2025, 03:19 PM UTC
Duration
3h 27m
Detected by Pingoru
Dec 10, 2025, 11:51 AM UTC

Affected components

Eligibility and Claims (DentalXchange)Eligibility & Claims

Update timeline

  1. investigating Dec 10, 2025, 11:51 AM UTC

    We’re currently experiencing degraded performance with Eligibility and Claims processing due to an outage with DentalXChange. We apologize for any inconvenience. Our team is actively monitoring the status of the outage.

  2. investigating Dec 10, 2025, 12:14 PM UTC

    We are actively monitoring the reported outage by DentalXChange (https://statushub.dentalxchange.com/ns/appstatus)

  3. monitoring Dec 10, 2025, 12:32 PM UTC

    We’re currently experiencing degraded performance with Eligibility and Claims processing due to an outage with DentalXChange. We apologize for any inconvenience. Our team is actively monitoring the status of the outage.

  4. monitoring Dec 10, 2025, 12:50 PM UTC

    Our team is actively monitoring the status of the DentalXChange outage.

  5. monitoring Dec 10, 2025, 01:05 PM UTC

    Our team is actively monitoring the status of the DentalXChange outage.

  6. monitoring Dec 10, 2025, 01:31 PM UTC

    Our team is actively monitoring the status of the DentalXChange outage.

  7. monitoring Dec 10, 2025, 01:56 PM UTC

    Our team is actively monitoring the status of the DentalXChange outage.

  8. monitoring Dec 10, 2025, 02:30 PM UTC

    Our team is continuing to actively monitoring the status of the DentalXChange outage.

  9. monitoring Dec 10, 2025, 02:59 PM UTC

    DentalXChange is reporting the issue has been mitigated. Our internal team is observing gradual recovery of DentalXChange services, however we are continuing to test before we are able to confirm full functionality has been restored.

  10. resolved Dec 10, 2025, 03:19 PM UTC

    Through internal testing, we have observed recovery of all DentalXChange related functionality across both Denticon & Cloud 9. This incident has now been resolved.