Planet DDS incident

Denticon - Unable to Print Treatment Plans for some offices

Minor Resolved View vendor source →
Started
Apr 23, 2026, 02:19 PM UTC
Resolved
Apr 23, 2026, 03:44 PM UTC
Duration
1h 24m
Detected by Pingoru
Apr 23, 2026, 02:19 PM UTC

Affected components

Practice Management

Update timeline

  1. investigating Apr 23, 2026, 02:19 PM UTC

    Our monitoring has indicated that some offices failing to print Treatment Plans for some offices. Our Engineering Teams are engaged and investigating the issue.

  2. identified Apr 23, 2026, 03:04 PM UTC

    We have identified the issue and are beginning to roll out a fix for the affected offices.

  3. resolved Apr 23, 2026, 03:44 PM UTC

    We have rolled out a fix for the affected offices as of 08:37 PST

Looking to track Planet DDS downtime and outages?

Pingoru polls Planet DDS's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Planet DDS reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Planet DDS alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Planet DDS for free

5 free monitors · No credit card required