Planet DDS incident

Denticon - Unable to Print Treatment Plans for some offices

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on April 23, 2026 affecting Practice Management, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 02:19 PM UTC
Resolved
Apr 23, 2026, 03:44 PM UTC
Duration
1h 24m
Detected by Pingoru
Apr 23, 2026, 02:19 PM UTC

Affected components

Practice Management

Update timeline

  1. investigating Apr 23, 2026, 02:19 PM UTC

    Our monitoring has indicated that some offices failing to print Treatment Plans for some offices. Our Engineering Teams are engaged and investigating the issue.

  2. identified Apr 23, 2026, 03:04 PM UTC

    We have identified the issue and are beginning to roll out a fix for the affected offices.

  3. resolved Apr 23, 2026, 03:44 PM UTC

    We have rolled out a fix for the affected offices as of 08:37 PST