Planet DDS incident

[XVWeb] - Slowness to Load Images- Service Performance Degraded

Notice Resolved View vendor source →

Planet DDS experienced a notice incident on January 8, 2026 affecting XVWeb Viewer, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2026, 01:24 PM UTC
Resolved
Jan 08, 2026, 02:46 PM UTC
Duration
1h 22m
Detected by Pingoru
Jan 08, 2026, 01:24 PM UTC

Affected components

XVWeb Viewer

Update timeline

  1. investigating Jan 08, 2026, 01:24 PM UTC

    We’re currently experiencing degraded performance with XVWeb. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

  2. monitoring Jan 08, 2026, 01:36 PM UTC

    XVWeb image load performance has been restored to normal levels. We will continue to monitor the solution.

  3. resolved Jan 08, 2026, 02:46 PM UTC

    XVWeb image load performance is per norms. This incident is now resolved.