Planet DDS incident
Degraded Performance – Automated Text & Email Campaigns
Planet DDS experienced a minor incident on February 27, 2026 affecting Patient Communication, lasting 14h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2026, 03:26 PM UTC
We are currently experiencing degraded performance with automated text and email campaigns. A subset of messages are delayed or canceled due to processing times, and our team is actively working on a fix.
- identified Feb 27, 2026, 04:59 PM UTC
Our engineering team has identified opportunities to mitigate these performance issues and a currently working on a fix.
- monitoring Feb 27, 2026, 07:32 PM UTC
A code change to the application has now been deployed - our engineering teams are now actively monitoring to determine the impact of this on the issue. We will continue to observe this closely for signs of service recovery over the next hour.
- identified Feb 27, 2026, 09:58 PM UTC
While the change made has had some positive impact, we have not yet observed full recovery of all functionality as expected. Our engineering team have identified a subsequent issue and actively working on another fix.
- resolved Feb 28, 2026, 05:33 AM UTC
Automated campaigns are processing per norms. We will continue to monitor.