Planet DDS experienced a minor incident on April 10, 2026 affecting Patient Communication, lasting 7h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 10, 2026, 02:14 PM UTC
We are currently investigating an issue causing scheduled campaign messages (email + SMS) not to be sent. On-demand messages are still being sent successfully.
- identified Apr 10, 2026, 03:33 PM UTC
We have identified the issue and are beginning steps to mitigate. On-demand messages are still being sent successfully.
- monitoring Apr 10, 2026, 08:19 PM UTC
We have implemented a fix and are seeing recovery of scheduled campaign messages (email + SMS) being sent. We are continuing to monitor and expect all messages scheduled during this incident to be sent within the next 60 minutes.
- resolved Apr 10, 2026, 09:58 PM UTC
We are continuing to monitor, but can confirm that all messages (on-demand and scheduled campaigns) are being processed and sent successfully at this time.