Planet DDS incident

Cloud9 Unavailable for Some Client Databases

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on April 29, 2026 affecting Practice Management (cloud9ortho.com), lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 11:00 PM UTC
Resolved
Apr 29, 2026, 11:20 PM UTC
Duration
20m
Detected by Pingoru
Apr 29, 2026, 11:00 PM UTC

Affected components

Practice Management (cloud9ortho.com)

Update timeline

  1. investigating Apr 29, 2026, 11:00 PM UTC

    Our monitoring has detected performance degradation for some Cloud9 customers. Engineering Teams are engaged to investigate the issue.

  2. identified Apr 29, 2026, 11:10 PM UTC

    Our Engineering Tems have identified the issue and are actively working to mitigate the issue.

  3. resolved Apr 29, 2026, 11:20 PM UTC

    Our Engineering Teams have confirmed that the issue is resolved.