Onshape Outage History

Onshape is up right now

Onshape had 46 outages in the last 2 years totaling 169h 7m of downtime — averaging 1.9 incidents per month.

There were 46 Onshape outages since May 29, 2025 totaling 169h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.onshape.com

Notice November 25, 2025

Errors when processing 3D imports and exports

Detected by Pingoru
Nov 25, 2025, 06:39 PM UTC
Resolved
Nov 26, 2025, 07:37 AM UTC
Duration
12h 57m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 4 updates
  1. investigating Nov 25, 2025, 06:39 PM UTC

    Users may experience errors when importing and exporting 3D data from documents. We are investigating the issue and working to mitigate the problem.

  2. monitoring Nov 25, 2025, 08:16 PM UTC

    A fix has been implemented and our team is monitoring.

  3. monitoring Nov 26, 2025, 02:13 AM UTC

    Our team is fully engaged and investigating this issue.

  4. resolved Nov 26, 2025, 07:37 AM UTC

    This incident has been resolved. We will be publishing a complete root cause analysis in a few days.

Read the full incident report →

Notice November 25, 2025

Slow performance and errors when signing in

Detected by Pingoru
Nov 25, 2025, 05:26 PM UTC
Resolved
Nov 26, 2025, 07:36 AM UTC
Duration
14h 10m
Affected: North America
Timeline · 4 updates
  1. investigating Nov 25, 2025, 05:26 PM UTC

    We are aware of an issue with sign-in and slow performance using Onshape.

  2. monitoring Nov 25, 2025, 05:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 26, 2025, 02:14 AM UTC

    Our team is fully engaged and investigating this issue.

  4. resolved Nov 26, 2025, 07:36 AM UTC

    This incident has been resolved. We will be publishing a complete root cause analysis in a few days.

Read the full incident report →

Notice November 25, 2025

Errors when processing drawing exports

Detected by Pingoru
Nov 25, 2025, 04:35 PM UTC
Resolved
Nov 26, 2025, 07:36 AM UTC
Duration
15h 1m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 3 updates
  1. investigating Nov 25, 2025, 04:35 PM UTC

    Users may experience errors when exporting drawings from documents. We are investigating the issue and working to mitigate the problem.

  2. investigating Nov 26, 2025, 02:14 AM UTC

    Our team is fully engaged and investigating this issue.

  3. resolved Nov 26, 2025, 07:36 AM UTC

    This incident has been resolved. We will be publishing a complete root cause analysis in a few days.

Read the full incident report →

Minor November 25, 2025

Analytics reports functionality is currently unavailable

Detected by Pingoru
Nov 25, 2025, 10:58 AM UTC
Resolved
Nov 25, 2025, 01:25 PM UTC
Duration
2h 27m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 3 updates
  1. investigating Nov 25, 2025, 10:58 AM UTC

    We are currently investigating this issue.

  2. identified Nov 25, 2025, 01:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 25, 2025, 01:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 25, 2025

Unable to open documents

Detected by Pingoru
Nov 25, 2025, 10:16 AM UTC
Resolved
Nov 25, 2025, 11:20 AM UTC
Duration
1h 4m
Affected: Western Europe
Timeline · 4 updates
  1. investigating Nov 25, 2025, 10:16 AM UTC

    We are currently investigating alerts around opening documents

  2. identified Nov 25, 2025, 10:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2025, 10:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2025, 11:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 4, 2025

Imports/exports are not working

Detected by Pingoru
Nov 04, 2025, 09:30 PM UTC
Resolved
Nov 04, 2025, 11:09 PM UTC
Duration
1h 39m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 2 updates
  1. investigating Nov 04, 2025, 09:30 PM UTC

    Importing and exporting is unavailable at this time. We are working to resolve the issue.

  2. resolved Nov 04, 2025, 11:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

www.onshape.com (company website, not CAD service) is unavailable in some countries

Detected by Pingoru
Oct 29, 2025, 04:54 PM UTC
Resolved
Oct 30, 2025, 12:30 AM UTC
Duration
7h 35m
Affected: Company Website (https://www.onshape.com)
Timeline · 2 updates
  1. identified Oct 29, 2025, 04:54 PM UTC

    Our website hosting provider has confirmed that there is an issue with hosting outside of the US. We are working with the provider to resolve the situation. https://cad.onshape.com is unaffected.

  2. resolved Oct 30, 2025, 12:30 AM UTC

    This incident has been resolved. https://www.onshape.com is resolving normally in all regions.

Read the full incident report →

Major October 20, 2025

Learning Center is not responding

Detected by Pingoru
Oct 20, 2025, 06:12 PM UTC
Resolved
Oct 20, 2025, 08:27 PM UTC
Duration
2h 14m
Affected: Onshape Learning Center (https://learn.onshape.com)
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 06:12 PM UTC

    Due to the ongoing issues with AWS, the Onshape learning center is not consistently responding. We are monitoring the situation. There are currently no issues with the Onshape service itself.

  2. resolved Oct 20, 2025, 08:27 PM UTC

    The Onshape learning center is currently responding correctly. We will continue to monitor the situation and update here as we get more information.

Read the full incident report →

Notice October 8, 2025

Account signups are not working

Detected by Pingoru
Oct 08, 2025, 01:39 PM UTC
Resolved
Oct 08, 2025, 04:59 PM UTC
Duration
3h 19m
Affected: Company Website (https://www.onshape.com)
Timeline · 4 updates
  1. investigating Oct 08, 2025, 01:39 PM UTC

    Account signups are unavailable at this time. We are working to resolve the issue.

  2. monitoring Oct 08, 2025, 02:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 08, 2025, 04:58 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 08, 2025, 04:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2025

Some users are unable to open documents

Detected by Pingoru
Sep 23, 2025, 06:46 PM UTC
Resolved
Sep 23, 2025, 06:55 PM UTC
Duration
9m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 2 updates
  1. investigating Sep 23, 2025, 06:46 PM UTC

    We are seeing reports of some users having problems opening documents. We are investigating.

  2. resolved Sep 23, 2025, 06:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 17, 2025

Additional delays in import and export processing

Detected by Pingoru
Sep 17, 2025, 07:54 PM UTC
Resolved
Sep 17, 2025, 10:20 PM UTC
Duration
2h 26m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 4 updates
  1. investigating Sep 17, 2025, 07:54 PM UTC

    Our automated monitors again reporting delays in import and export processing. We are continuing to investigate.

  2. identified Sep 17, 2025, 09:07 PM UTC

    Users will see support codes, get redirected to the documents page, and exports will not work. We are implementing a change and will continue to monitor the issue.

  3. monitoring Sep 17, 2025, 09:45 PM UTC

    A configuration change was tested, implemented, and is working. Users will see exports that they started over the last 1 hour start to download. We are continuing to monitor the situation.

  4. resolved Sep 17, 2025, 10:20 PM UTC

    We have again mitigated this incident. An internal queueing service was not responding appropriately to the midday workload. We are making changes improve the scale of this service.

Read the full incident report →

Minor September 17, 2025

Delayed import and export processing in all regions

Detected by Pingoru
Sep 17, 2025, 02:48 PM UTC
Resolved
Sep 17, 2025, 05:07 PM UTC
Duration
2h 19m
Affected: North AmericaWestern Europe
Timeline · 3 updates
  1. investigating Sep 17, 2025, 02:48 PM UTC

    We are receiving reports that document import, document export, thumbnail generation, and drawings export are delayed. We are looking into this now.

  2. monitoring Sep 17, 2025, 04:50 PM UTC

    A fix has been implemented and we are monitoring the service. Some imports / exports may need to be retried.

  3. resolved Sep 17, 2025, 05:07 PM UTC

    This incident has been resolved. We are working with the engineering teams to prevent this from happening again.

Read the full incident report →

Major September 5, 2025

Onshape services are experiencing higher error rates.

Detected by Pingoru
Sep 05, 2025, 06:11 PM UTC
Resolved
Sep 05, 2025, 06:22 PM UTC
Duration
11m
Affected: North America
Timeline · 2 updates
  1. investigating Sep 05, 2025, 06:11 PM UTC

    We’re currently experiencing high error rates in some of the service. We are actively investigating the cause and we will provide the next update in 30 minutes.

  2. resolved Sep 05, 2025, 06:22 PM UTC

    We disabled code around a bug fix that was deployed today and the service has recovered.

Read the full incident report →

Critical September 3, 2025

Thumbnail generation delayed

Detected by Pingoru
Sep 03, 2025, 08:32 AM UTC
Resolved
Sep 03, 2025, 06:46 PM UTC
Duration
10h 13m
Affected: North America
Timeline · 3 updates
  1. investigating Sep 03, 2025, 08:32 AM UTC

    We're currently investigating delayed thumbnail generation affecting users in North America. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.

  2. identified Sep 03, 2025, 12:13 PM UTC

    We have identified the issue and the thumbnail processing rate has increased. We are monitoring as the system processes the thumbnail generation backlog.

  3. resolved Sep 03, 2025, 06:46 PM UTC

    We have resolved the incident and thumbnail generation has returned to normal. All backlogged thumbnail generation requests have been processed.

Read the full incident report →

Minor August 11, 2025

AI Advisor is down

Detected by Pingoru
Aug 11, 2025, 06:06 PM UTC
Resolved
Aug 11, 2025, 07:39 PM UTC
Duration
1h 33m
Affected: Onshape Learning Center (https://learn.onshape.com)
Timeline · 2 updates
  1. investigating Aug 11, 2025, 06:06 PM UTC

    AI Advisor is unable to accept input at this time. Our team is working on resolving the issue.

  2. resolved Aug 11, 2025, 07:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 8, 2025

Document open failures

Detected by Pingoru
Aug 08, 2025, 07:06 AM UTC
Resolved
Aug 09, 2025, 01:07 AM UTC
Duration
18h
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 3 updates
  1. investigating Aug 08, 2025, 07:06 AM UTC

    We are receiving reports of some documents slow or failing to open in all regions. We are investigating the issue.

  2. investigating Aug 08, 2025, 11:53 AM UTC

    Our engineering team is continuing to investigate this issue. It is impacting a very small number of customers primarily in the Asia regions. We will provide additional updates as we have them.

  3. resolved Aug 09, 2025, 01:07 AM UTC

    We have deployed a change to mitigate the document (usually drawings) open failures. Our engineering team is continuing to work on a permanent fix.

Read the full incident report →

Minor August 4, 2025

Increased error rate in North America region

Detected by Pingoru
Aug 04, 2025, 12:35 AM UTC
Resolved
Aug 04, 2025, 01:12 AM UTC
Duration
36m
Affected: North America
Timeline · 2 updates
  1. monitoring Aug 04, 2025, 12:35 AM UTC

    Our automated systems reported an increased error rate in the North American region starting at 00:15 UTC. The issue should be resolved now (00:34 UTC). We are monitoring and will update here in 30 minutes.

  2. resolved Aug 04, 2025, 01:12 AM UTC

    This incident has been resolved and the service should be operating normally.

Read the full incident report →

Major July 29, 2025

Onshape Government: Enterprise settings - Release management page is missing options

Detected by Pingoru
Jul 29, 2025, 11:38 PM UTC
Resolved
Jul 30, 2025, 01:13 AM UTC
Duration
1h 35m
Affected: US Government WestUS Government East
Timeline · 2 updates
  1. investigating Jul 29, 2025, 11:38 PM UTC

    We’re currently experiencing display issues with the Enterprise settings - Release management page in Onshape Government enterprises. Our team is currently working to restore the page to its normal state.

  2. resolved Jul 30, 2025, 01:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 18, 2025

Partial outage on search

Detected by Pingoru
Jul 18, 2025, 07:09 PM UTC
Resolved
Jul 21, 2025, 05:47 PM UTC
Duration
2d 22h
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 4 updates
  1. investigating Jul 18, 2025, 07:09 PM UTC

    We are currently investigating the issue. Search results may be missing.

  2. identified Jul 19, 2025, 01:00 AM UTC

    The issue has been identified, and a fix is being implemented and tested. More information will be coming soon.

  3. monitoring Jul 19, 2025, 03:36 AM UTC

    We have restored search functionality. All documents created before 17:28 UTC today (July 17) are now able to be found by search. We are working on reindexing any documents created since then and will have those indices updated over the next 24 hours. We apologize for the disruption.

  4. resolved Jul 21, 2025, 05:47 PM UTC

    The search issues have been resolved.

Read the full incident report →

Critical July 16, 2025

Learning center is down

Detected by Pingoru
Jul 16, 2025, 01:25 PM UTC
Resolved
Jul 16, 2025, 02:19 PM UTC
Duration
53m
Affected: Onshape Learning Center (https://learn.onshape.com)
Timeline · 2 updates
  1. investigating Jul 16, 2025, 01:25 PM UTC

    We are working with our learning center partner to resolve the issue.

  2. resolved Jul 16, 2025, 02:19 PM UTC

    This incident has been resolved. We are working with our partner to understand the outage.

Read the full incident report →

Notice May 29, 2025

Users in the Western Europe and Australia regions unable to access Onshape

Detected by Pingoru
May 29, 2025, 07:30 AM UTC
Resolved
May 29, 2025, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 29, 2025, 06:37 PM UTC

    Users in the Western Europe and Australia regions were unable to access Onshape starting at 7:39 UTC and lasted until 7:43 UTC. An autoscaling service failed and there were insufficient compute resources in those 2 regions for several minutes.

Read the full incident report →