Onshape Outage History

Onshape is up right now

Pingoru has recorded 55 incidents for Onshape: 54 in the last 12 months and 19 in the last 90 days.

Source: status.onshape.com

55incidents recorded
54last 12 months
19last 90 days
3 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct4
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Onshape in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202633 of 720 (0%)
May 202675 of 744 (1%)
June 202611 of 720 (0%)
July 202633 of 744 (0%)
August 2026541 of 744 (5%)
September 202688 of 720 (1%)
October 202645 of 588 (1%)

Incidents, newest first

Major May 13, 2026 Unable to open documents in US-West region –

Started May 13, 2026, 03:30 PM UTC· resolved May 13, 2026, 03:30 PM UTC

  1. resolved May 13, 2026, 04:19 PM UTC

    We are receiving reports of documents being slow or unable to open in the US-West region.

Read the full incident report →

Minor May 6, 2026 Degraded performance for Onshape services in US West and EU West 25m North America

Started May 06, 2026, 06:33 PM UTC· resolved May 06, 2026, 06:59 PM UTC

  1. investigating May 06, 2026, 06:33 PM UTC

    We are currently investigating this issue.

  2. monitoring May 06, 2026, 06:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 20, 2026 Unable to open documents in US-West region. 40m North America

Started Apr 20, 2026, 06:09 PM UTC· resolved Apr 20, 2026, 06:50 PM UTC

  1. investigating Apr 20, 2026, 06:09 PM UTC

    We are receiving reports of documents being slow or unable to open in US-West region. We are investigating and will provide an update within 30 minutes.

  2. resolved Apr 20, 2026, 06:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 19, 2026 502 Gateway Not Responding errors 1h 21m North America, Western Europe, Southeast Asia, Australia and 1 more

Started Apr 19, 2026, 04:05 PM UTC· resolved Apr 19, 2026, 05:26 PM UTC

  1. investigating Apr 19, 2026, 04:05 PM UTC

    We are investigating this issue.

  2. identified Apr 19, 2026, 04:27 PM UTC

    We have identified and corrected the underlying issue. The service is recovering now. We will provide additional updates in a few minutes.

  3. resolved Apr 19, 2026, 05:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 7, 2026 Unable to login to Onshape in the Southeast Asia region 1h 3m Southeast Asia

Started Apr 07, 2026, 07:36 AM UTC· resolved Apr 07, 2026, 08:39 AM UTC

  1. investigating Apr 07, 2026, 07:36 AM UTC

    We have received reports of user being unable to login in the Southeast Asia region.

  2. resolved Apr 07, 2026, 08:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 24, 2026 Unable to open documents in multiple regions. 17m North America, Western Europe, Southeast Asia, Australia and 1 more

Started Mar 24, 2026, 07:48 PM UTC· resolved Mar 24, 2026, 08:06 PM UTC

  1. investigating Mar 24, 2026, 07:48 PM UTC

    We are receiving reports of documents being slow or unable to open in all regions. We are investigating and will provide an update within 30 minutes.

  2. resolved Mar 24, 2026, 08:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2026 Degraded performance for Onshape services in US-West 21m North America

Started Mar 18, 2026, 06:12 PM UTC· resolved Mar 18, 2026, 06:34 PM UTC

  1. monitoring Mar 18, 2026, 06:12 PM UTC

    We’re currently experiencing degraded performance issues within US-West. Our team is currently working to restore normal performance levels and will provide next update in 30 minutes.

  2. resolved Mar 18, 2026, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 18, 2026 Unable to open documents in all regions 1h 43m North America, Western Europe, Southeast Asia, Australia and 1 more

Started Mar 18, 2026, 04:20 PM UTC· resolved Mar 18, 2026, 06:03 PM UTC

  1. investigating Mar 18, 2026, 04:20 PM UTC

    We are receiving reports of documents being slow or unable to open in all regions. We are investigating and will provide an update within 30 minutes.

  2. investigating Mar 18, 2026, 04:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 18, 2026, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 18, 2026, 06:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 20, 2026 Documents unable to be opened following Onshape update 1h

Started Feb 20, 2026, 08:00 PM UTC· resolved Feb 20, 2026, 09:00 PM UTC

  1. resolved Feb 20, 2026, 09:06 PM UTC

    For approximately 1 hour following Onshape's 1.211 update, documents in multiple regions were unable to be opened. Closing the documents and reopening worked around the issue for users. We will be performing a root cause analysis on what caused the issue and how to mitigate it in the future.

Read the full incident report →

Critical January 28, 2026 Unable to open documents in Onshape Government –

Started Jan 28, 2026, 07:30 PM UTC· resolved Jan 28, 2026, 07:30 PM UTC

  1. resolved Jan 28, 2026, 07:47 PM UTC

    We are receiving reports of documents being slow or unable to open in Onshape Government. We are investigating and will provide an update within 30 minutes.

Read the full incident report →

Minor January 28, 2026 CAD import and export delays in Western Europe 3h 7m Western Europe

Started Jan 28, 2026, 04:44 PM UTC· resolved Jan 28, 2026, 07:51 PM UTC

  1. identified Jan 28, 2026, 04:44 PM UTC

    We have identified an issue with CAD import and export in our Western Europe region. The team is working on remediating it now.

  2. identified Jan 28, 2026, 05:22 PM UTC

    This has been identified as a problem with our cloud provider. We are working on implementing mitigations now.

  3. resolved Jan 28, 2026, 07:51 PM UTC

    This incident has been resolved. Any user in the Western Europe should see imports have new completed. Exports will need to be retried.

Read the full incident report →

Major January 27, 2026 Increased error count in Onshape Government West 18m US Government West

Started Jan 27, 2026, 09:09 PM UTC· resolved Jan 27, 2026, 09:28 PM UTC

  1. investigating Jan 27, 2026, 09:09 PM UTC

    Our automated systems are reporting a high number of errors in Onshape Government.

  2. resolved Jan 27, 2026, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 22, 2026 Connection errors to cad.onshape.com in the Asia Pacific regions 1h 31m Southeast Asia, Australia, Northeast Asia

Started Jan 22, 2026, 02:37 AM UTC· resolved Jan 22, 2026, 04:09 AM UTC

  1. investigating Jan 22, 2026, 02:37 AM UTC

    Our automated alerts are indicating problems with the Onshape service in the Asia Pacific regions. Our teams are investigating.

  2. resolved Jan 22, 2026, 04:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 20, 2026 Unable to connect to Onshape 30m North America, Western Europe, Southeast Asia, Australia and 1 more

Started Jan 20, 2026, 01:51 AM UTC· resolved Jan 20, 2026, 02:22 AM UTC

  1. investigating Jan 20, 2026, 01:51 AM UTC

    Our automated monitors are reporting multiple failures to connect to Onshape. We are investigating.

  2. resolved Jan 20, 2026, 02:22 AM UTC

    We have resolved this issue.

Read the full incident report →

Minor January 15, 2026 High failure rate when opening documents in the Europe region 3h 4m Western Europe

Started Jan 15, 2026, 08:12 AM UTC· resolved Jan 15, 2026, 11:17 AM UTC

  1. investigating Jan 15, 2026, 08:12 AM UTC

    Our automated systems are reporting a high failure rate when opening documents in the Europe region. We are investigating this issue now.

  2. investigating Jan 15, 2026, 08:55 AM UTC

    We are seeing database connectivity issues for some of our users in Europe. The team is actively working with our cloud service provider on this issue.

  3. identified Jan 15, 2026, 09:59 AM UTC

    We are continuing to work with our cloud service provider on this issue, but we have been able to scale around the connectivity problem. Users should not be seeing performance problems at this time.

  4. resolved Jan 15, 2026, 11:17 AM UTC

    The networking incident has been resolved.

Read the full incident report →

Minor January 13, 2026 Unable to create toolpaths in CAM Studio 59m North America, Western Europe, Southeast Asia, Australia and 1 more

Started Jan 13, 2026, 06:30 PM UTC· resolved Jan 13, 2026, 07:29 PM UTC

  1. investigating Jan 13, 2026, 06:30 PM UTC

    We are seeing issues creating toolpaths within CAM Studio. We are working to resolve the issue.

  2. resolved Jan 13, 2026, 07:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026 Increase in release management-related errors 2d 2h North America, Western Europe, Southeast Asia, Australia and 1 more

Started Jan 13, 2026, 05:24 PM UTC· resolved Jan 15, 2026, 07:57 PM UTC

  1. investigating Jan 13, 2026, 05:24 PM UTC

    We are seeing a variety of errors involving release management at this time. Release packages containing "Not revision managed" items or revision references appear to be at the root of the issue. We will update when we have more information.

  2. identified Jan 14, 2026, 07:39 PM UTC

    The root cause of the release management errors appear to stem from release packages created in workspaces. In the interim, creating release packages from versions should work around this issue. We are working on implementing a more permanent fix.

  3. resolved Jan 15, 2026, 07:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026 Increased errors within release management 15m North America, Western Europe, Southeast Asia, Australia and 1 more

Started Jan 09, 2026, 07:44 PM UTC· resolved Jan 09, 2026, 07:59 PM UTC

  1. investigating Jan 09, 2026, 07:44 PM UTC

    We are seeing an increased error rate when releasing or viewing existing releases at this time. We are working to resolve the issue.

  2. resolved Jan 09, 2026, 07:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 12, 2025 Degraded performance for Onshape services 8m North America

Started Dec 12, 2025, 06:37 PM UTC· resolved Dec 12, 2025, 06:45 PM UTC

  1. investigating Dec 12, 2025, 06:37 PM UTC

    We’re currently experiencing degraded performance issues in the North America region. Our team is currently working to restore normal performance levels and will provide next update in 30 minutes.

  2. resolved Dec 12, 2025, 06:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 25, 2025 Errors when processing 3D imports and exports 12h 57m North America, Western Europe, Southeast Asia, Australia and 1 more

Started Nov 25, 2025, 06:39 PM UTC· resolved Nov 26, 2025, 07:37 AM UTC

  1. investigating Nov 25, 2025, 06:39 PM UTC

    Users may experience errors when importing and exporting 3D data from documents. We are investigating the issue and working to mitigate the problem.

  2. monitoring Nov 25, 2025, 08:16 PM UTC

    A fix has been implemented and our team is monitoring.

  3. monitoring Nov 26, 2025, 02:13 AM UTC

    Our team is fully engaged and investigating this issue.

  4. resolved Nov 26, 2025, 07:37 AM UTC

    This incident has been resolved. We will be publishing a complete root cause analysis in a few days.

Read the full incident report →

Notice November 25, 2025 Slow performance and errors when signing in 14h 10m North America

Started Nov 25, 2025, 05:26 PM UTC· resolved Nov 26, 2025, 07:36 AM UTC

  1. investigating Nov 25, 2025, 05:26 PM UTC

    We are aware of an issue with sign-in and slow performance using Onshape.

  2. monitoring Nov 25, 2025, 05:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 26, 2025, 02:14 AM UTC

    Our team is fully engaged and investigating this issue.

  4. resolved Nov 26, 2025, 07:36 AM UTC

    This incident has been resolved. We will be publishing a complete root cause analysis in a few days.

Read the full incident report →

Notice November 25, 2025 Errors when processing drawing exports 15h 1m North America, Western Europe, Southeast Asia, Australia and 1 more

Started Nov 25, 2025, 04:35 PM UTC· resolved Nov 26, 2025, 07:36 AM UTC

  1. investigating Nov 25, 2025, 04:35 PM UTC

    Users may experience errors when exporting drawings from documents. We are investigating the issue and working to mitigate the problem.

  2. investigating Nov 26, 2025, 02:14 AM UTC

    Our team is fully engaged and investigating this issue.

  3. resolved Nov 26, 2025, 07:36 AM UTC

    This incident has been resolved. We will be publishing a complete root cause analysis in a few days.

Read the full incident report →

Minor November 25, 2025 Analytics reports functionality is currently unavailable 2h 27m North America, Western Europe, Southeast Asia, Australia and 1 more

Started Nov 25, 2025, 10:58 AM UTC· resolved Nov 25, 2025, 01:25 PM UTC

  1. investigating Nov 25, 2025, 10:58 AM UTC

    We are currently investigating this issue.

  2. identified Nov 25, 2025, 01:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 25, 2025, 01:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 4, 2025 Imports/exports are not working 1h 39m North America, Western Europe, Southeast Asia, Australia and 1 more

Started Nov 04, 2025, 09:30 PM UTC· resolved Nov 04, 2025, 11:09 PM UTC

  1. investigating Nov 04, 2025, 09:30 PM UTC

    Importing and exporting is unavailable at this time. We are working to resolve the issue.

  2. resolved Nov 04, 2025, 11:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025 www.onshape.com (company website, not CAD service) is unavailable in some countries 7h 35m Company Website (https://www.onshape.com)

Started Oct 29, 2025, 04:54 PM UTC· resolved Oct 30, 2025, 12:30 AM UTC

  1. identified Oct 29, 2025, 04:54 PM UTC

    Our website hosting provider has confirmed that there is an issue with hosting outside of the US. We are working with the provider to resolve the situation. https://cad.onshape.com is unaffected.

  2. resolved Oct 30, 2025, 12:30 AM UTC

    This incident has been resolved. https://www.onshape.com is resolving normally in all regions.

Read the full incident report →