Onshape incident

Errors when processing 3D imports and exports

Notice Resolved View vendor source →

Onshape experienced a notice incident on November 25, 2025 affecting North America and Western Europe and 1 more component, lasting 12h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 06:39 PM UTC
Resolved
Nov 26, 2025, 07:37 AM UTC
Duration
12h 57m
Detected by Pingoru
Nov 25, 2025, 06:39 PM UTC

Affected components

North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia

Update timeline

  1. investigating Nov 25, 2025, 06:39 PM UTC

    Users may experience errors when importing and exporting 3D data from documents. We are investigating the issue and working to mitigate the problem.

  2. monitoring Nov 25, 2025, 08:16 PM UTC

    A fix has been implemented and our team is monitoring.

  3. monitoring Nov 26, 2025, 02:13 AM UTC

    Our team is fully engaged and investigating this issue.

  4. resolved Nov 26, 2025, 07:37 AM UTC

    This incident has been resolved. We will be publishing a complete root cause analysis in a few days.