Onshape incident

Errors when processing drawing exports

Notice Resolved View vendor source →

Onshape experienced a notice incident on November 25, 2025 affecting North America and Western Europe and 1 more component, lasting 15h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 04:35 PM UTC
Resolved
Nov 26, 2025, 07:36 AM UTC
Duration
15h 1m
Detected by Pingoru
Nov 25, 2025, 04:35 PM UTC

Affected components

North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia

Update timeline

  1. investigating Nov 25, 2025, 04:35 PM UTC

    Users may experience errors when exporting drawings from documents. We are investigating the issue and working to mitigate the problem.

  2. investigating Nov 26, 2025, 02:14 AM UTC

    Our team is fully engaged and investigating this issue.

  3. resolved Nov 26, 2025, 07:36 AM UTC

    This incident has been resolved. We will be publishing a complete root cause analysis in a few days.