Onshape incident

Unable to open documents in all regions

Critical Resolved View vendor source →

Onshape experienced a critical incident on March 18, 2026 affecting North America and Western Europe and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 04:20 PM UTC
Resolved
Mar 18, 2026, 06:03 PM UTC
Duration
1h 43m
Detected by Pingoru
Mar 18, 2026, 04:20 PM UTC

Affected components

North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia

Update timeline

  1. investigating Mar 18, 2026, 04:20 PM UTC

    We are receiving reports of documents being slow or unable to open in all regions. We are investigating and will provide an update within 30 minutes.

  2. investigating Mar 18, 2026, 04:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 18, 2026, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 18, 2026, 06:03 PM UTC

    This incident has been resolved.