Onshape incident

502 Gateway Not Responding errors

Critical Resolved View vendor source →
Started
Apr 19, 2026, 04:05 PM UTC
Resolved
Apr 19, 2026, 05:26 PM UTC
Duration
1h 21m
Detected by Pingoru
Apr 19, 2026, 04:05 PM UTC

Affected components

North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia

Update timeline

  1. investigating Apr 19, 2026, 04:05 PM UTC

    We are investigating this issue.

  2. identified Apr 19, 2026, 04:27 PM UTC

    We have identified and corrected the underlying issue. The service is recovering now. We will provide additional updates in a few minutes.

  3. resolved Apr 19, 2026, 05:26 PM UTC

    This incident has been resolved.

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