Onshape incident

Unable to open documents in US-West region.

Critical Resolved View vendor source →

Onshape experienced a critical incident on April 20, 2026 affecting North America, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 06:09 PM UTC
Resolved
Apr 20, 2026, 06:50 PM UTC
Duration
40m
Detected by Pingoru
Apr 20, 2026, 06:09 PM UTC

Affected components

North America

Update timeline

  1. investigating Apr 20, 2026, 06:09 PM UTC

    We are receiving reports of documents being slow or unable to open in US-West region. We are investigating and will provide an update within 30 minutes.

  2. resolved Apr 20, 2026, 06:50 PM UTC

    This incident has been resolved.