Onshape incident
High failure rate when opening documents in the Europe region
Onshape experienced a minor incident on January 15, 2026 affecting Western Europe, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Western Europe
Update timeline
- investigating Jan 15, 2026, 08:12 AM UTC
Our automated systems are reporting a high failure rate when opening documents in the Europe region. We are investigating this issue now.
- investigating Jan 15, 2026, 08:55 AM UTC
We are seeing database connectivity issues for some of our users in Europe. The team is actively working with our cloud service provider on this issue.
- identified Jan 15, 2026, 09:59 AM UTC
We are continuing to work with our cloud service provider on this issue, but we have been able to scale around the connectivity problem. Users should not be seeing performance problems at this time.
- resolved Jan 15, 2026, 11:17 AM UTC
The networking incident has been resolved.