Onshape experienced a minor incident on January 28, 2026 affecting Western Europe, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Western Europe
Update timeline
- identified Jan 28, 2026, 04:44 PM UTC
We have identified an issue with CAD import and export in our Western Europe region. The team is working on remediating it now.
- identified Jan 28, 2026, 05:22 PM UTC
This has been identified as a problem with our cloud provider. We are working on implementing mitigations now.
- resolved Jan 28, 2026, 07:51 PM UTC
This incident has been resolved. Any user in the Western Europe should see imports have new completed. Exports will need to be retried.