Onshape Outage History

Onshape is up right now

Onshape had 45 outages in the last 2 years totaling 73h 6m of downtime — averaging 1.8 incidents per month.

There were 45 Onshape outages since July 16, 2025 totaling 73h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.onshape.com

Minor June 16, 2026

Webhooks are not working

Detected by Pingoru
Jun 16, 2026, 04:54 PM UTC
Resolved
Jun 16, 2026, 06:05 PM UTC
Duration
1h 11m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 2 updates
  1. investigating Jun 16, 2026, 04:54 PM UTC

    Webhooks are unavailable at this time in North America. This may cause a delay in notification for drawing workspace updates, as well as any custom webhooks. We are working to resolve the issue.

  2. resolved Jun 16, 2026, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 24, 2026

Performance issues in North America and Western Europe regions

Detected by Pingoru
May 24, 2026, 07:33 PM UTC
Resolved
May 24, 2026, 07:52 PM UTC
Duration
19m
Affected: North AmericaWestern Europe
Timeline · 2 updates
  1. investigating May 24, 2026, 07:33 PM UTC

    Our automated systems are reporting performance issues in the North America and Western Europe.

  2. resolved May 24, 2026, 07:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 22, 2026

Performance issues in Northeast Asia region

Detected by Pingoru
May 22, 2026, 12:27 AM UTC
Resolved
May 22, 2026, 01:13 AM UTC
Duration
45m
Affected: Northeast Asia
Timeline · 3 updates
  1. investigating May 22, 2026, 12:27 AM UTC

    Our automated alerts are reporting performance degradation in the Northeast Asia region. We are investigating.

  2. monitoring May 22, 2026, 12:46 AM UTC

    A fix has been implemented in both the Northeast Asia and Southeast Asia regions and we are monitoring the performance of the service.

  3. resolved May 22, 2026, 01:13 AM UTC

    This incident has been resolved. An issue with our auto-scaling service has been identified and our engineering team is investigating it. We have mitigating controls in place.

Read the full incident report →

Notice May 15, 2026

Enterprise analytics is not working

Detected by Pingoru
May 15, 2026, 07:11 PM UTC
Resolved
May 15, 2026, 08:39 PM UTC
Duration
1h 28m
Timeline · 2 updates
  1. investigating May 15, 2026, 07:11 PM UTC

    Enterprise analytics is unavailable at this time. We are working to resolve the issue.

  2. resolved May 15, 2026, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 15, 2026

Unable to open documents in US-West

Detected by Pingoru
May 15, 2026, 06:00 PM UTC
Resolved
May 15, 2026, 08:39 PM UTC
Duration
2h 38m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 4 updates
  1. investigating May 15, 2026, 06:00 PM UTC

    We are receiving reports of documents being slow or unable to open in US-West. We are investigating and will provide an update within 30 minutes.

  2. monitoring May 15, 2026, 06:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 15, 2026, 06:08 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 15, 2026, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2026

"Too many requests" when trying to sign in

Detected by Pingoru
May 14, 2026, 03:46 PM UTC
Resolved
May 14, 2026, 04:05 PM UTC
Duration
19m
Timeline · 2 updates
  1. investigating May 14, 2026, 03:46 PM UTC

    Some users are receiving a "Too many requests" error when trying to sign in. We are working to resolve the issue.

  2. resolved May 14, 2026, 04:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Degraded performance for Onshape services in US West and EU West

Detected by Pingoru
May 06, 2026, 06:33 PM UTC
Resolved
May 06, 2026, 06:59 PM UTC
Duration
25m
Affected: North America
Timeline · 3 updates
  1. investigating May 06, 2026, 06:33 PM UTC

    We are currently investigating this issue.

  2. monitoring May 06, 2026, 06:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 20, 2026

Unable to open documents in US-West region.

Detected by Pingoru
Apr 20, 2026, 06:09 PM UTC
Resolved
Apr 20, 2026, 06:50 PM UTC
Duration
40m
Affected: North America
Timeline · 2 updates
  1. investigating Apr 20, 2026, 06:09 PM UTC

    We are receiving reports of documents being slow or unable to open in US-West region. We are investigating and will provide an update within 30 minutes.

  2. resolved Apr 20, 2026, 06:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 19, 2026

502 Gateway Not Responding errors

Detected by Pingoru
Apr 19, 2026, 04:05 PM UTC
Resolved
Apr 19, 2026, 05:26 PM UTC
Duration
1h 21m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 3 updates
  1. investigating Apr 19, 2026, 04:05 PM UTC

    We are investigating this issue.

  2. identified Apr 19, 2026, 04:27 PM UTC

    We have identified and corrected the underlying issue. The service is recovering now. We will provide additional updates in a few minutes.

  3. resolved Apr 19, 2026, 05:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 7, 2026

Unable to login to Onshape in the Southeast Asia region

Detected by Pingoru
Apr 07, 2026, 07:36 AM UTC
Resolved
Apr 07, 2026, 08:39 AM UTC
Duration
1h 3m
Affected: Southeast Asia
Timeline · 2 updates
  1. investigating Apr 07, 2026, 07:36 AM UTC

    We have received reports of user being unable to login in the Southeast Asia region.

  2. resolved Apr 07, 2026, 08:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 24, 2026

Unable to open documents in multiple regions.

Detected by Pingoru
Mar 24, 2026, 07:48 PM UTC
Resolved
Mar 24, 2026, 08:06 PM UTC
Duration
17m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 2 updates
  1. investigating Mar 24, 2026, 07:48 PM UTC

    We are receiving reports of documents being slow or unable to open in all regions. We are investigating and will provide an update within 30 minutes.

  2. resolved Mar 24, 2026, 08:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2026

Degraded performance for Onshape services in US-West

Detected by Pingoru
Mar 18, 2026, 06:12 PM UTC
Resolved
Mar 18, 2026, 06:34 PM UTC
Duration
21m
Affected: North America
Timeline · 2 updates
  1. monitoring Mar 18, 2026, 06:12 PM UTC

    We’re currently experiencing degraded performance issues within US-West. Our team is currently working to restore normal performance levels and will provide next update in 30 minutes.

  2. resolved Mar 18, 2026, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 18, 2026

Unable to open documents in all regions

Detected by Pingoru
Mar 18, 2026, 04:20 PM UTC
Resolved
Mar 18, 2026, 06:03 PM UTC
Duration
1h 43m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 4 updates
  1. investigating Mar 18, 2026, 04:20 PM UTC

    We are receiving reports of documents being slow or unable to open in all regions. We are investigating and will provide an update within 30 minutes.

  2. investigating Mar 18, 2026, 04:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 18, 2026, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 18, 2026, 06:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 20, 2026

Documents unable to be opened following Onshape update

Detected by Pingoru
Feb 20, 2026, 09:06 PM UTC
Resolved
Feb 20, 2026, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 20, 2026, 09:06 PM UTC

    For approximately 1 hour following Onshape's 1.211 update, documents in multiple regions were unable to be opened. Closing the documents and reopening worked around the issue for users. We will be performing a root cause analysis on what caused the issue and how to mitigate it in the future.

Read the full incident report →

Critical January 28, 2026

Unable to open documents in Onshape Government

Detected by Pingoru
Jan 28, 2026, 07:47 PM UTC
Resolved
Jan 28, 2026, 07:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 28, 2026, 07:47 PM UTC

    We are receiving reports of documents being slow or unable to open in Onshape Government. We are investigating and will provide an update within 30 minutes.

Read the full incident report →

Minor January 28, 2026

CAD import and export delays in Western Europe

Detected by Pingoru
Jan 28, 2026, 04:44 PM UTC
Resolved
Jan 28, 2026, 07:51 PM UTC
Duration
3h 7m
Affected: Western Europe
Timeline · 3 updates
  1. identified Jan 28, 2026, 04:44 PM UTC

    We have identified an issue with CAD import and export in our Western Europe region. The team is working on remediating it now.

  2. identified Jan 28, 2026, 05:22 PM UTC

    This has been identified as a problem with our cloud provider. We are working on implementing mitigations now.

  3. resolved Jan 28, 2026, 07:51 PM UTC

    This incident has been resolved. Any user in the Western Europe should see imports have new completed. Exports will need to be retried.

Read the full incident report →

Major January 27, 2026

Increased error count in Onshape Government West

Detected by Pingoru
Jan 27, 2026, 09:09 PM UTC
Resolved
Jan 27, 2026, 09:28 PM UTC
Duration
18m
Affected: US Government West
Timeline · 2 updates
  1. investigating Jan 27, 2026, 09:09 PM UTC

    Our automated systems are reporting a high number of errors in Onshape Government.

  2. resolved Jan 27, 2026, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 22, 2026

Connection errors to cad.onshape.com in the Asia Pacific regions

Detected by Pingoru
Jan 22, 2026, 02:37 AM UTC
Resolved
Jan 22, 2026, 04:09 AM UTC
Duration
1h 31m
Affected: Southeast AsiaAustraliaNortheast Asia
Timeline · 2 updates
  1. investigating Jan 22, 2026, 02:37 AM UTC

    Our automated alerts are indicating problems with the Onshape service in the Asia Pacific regions. Our teams are investigating.

  2. resolved Jan 22, 2026, 04:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 20, 2026

Unable to connect to Onshape

Detected by Pingoru
Jan 20, 2026, 01:51 AM UTC
Resolved
Jan 20, 2026, 02:22 AM UTC
Duration
30m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 2 updates
  1. investigating Jan 20, 2026, 01:51 AM UTC

    Our automated monitors are reporting multiple failures to connect to Onshape. We are investigating.

  2. resolved Jan 20, 2026, 02:22 AM UTC

    We have resolved this issue.

Read the full incident report →

Minor January 15, 2026

High failure rate when opening documents in the Europe region

Detected by Pingoru
Jan 15, 2026, 08:12 AM UTC
Resolved
Jan 15, 2026, 11:17 AM UTC
Duration
3h 4m
Affected: Western Europe
Timeline · 4 updates
  1. investigating Jan 15, 2026, 08:12 AM UTC

    Our automated systems are reporting a high failure rate when opening documents in the Europe region. We are investigating this issue now.

  2. investigating Jan 15, 2026, 08:55 AM UTC

    We are seeing database connectivity issues for some of our users in Europe. The team is actively working with our cloud service provider on this issue.

  3. identified Jan 15, 2026, 09:59 AM UTC

    We are continuing to work with our cloud service provider on this issue, but we have been able to scale around the connectivity problem. Users should not be seeing performance problems at this time.

  4. resolved Jan 15, 2026, 11:17 AM UTC

    The networking incident has been resolved.

Read the full incident report →

Minor January 13, 2026

Unable to create toolpaths in CAM Studio

Detected by Pingoru
Jan 13, 2026, 06:30 PM UTC
Resolved
Jan 13, 2026, 07:29 PM UTC
Duration
59m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 2 updates
  1. investigating Jan 13, 2026, 06:30 PM UTC

    We are seeing issues creating toolpaths within CAM Studio. We are working to resolve the issue.

  2. resolved Jan 13, 2026, 07:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026

Increase in release management-related errors

Detected by Pingoru
Jan 13, 2026, 05:24 PM UTC
Resolved
Jan 15, 2026, 07:57 PM UTC
Duration
2d 2h
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 3 updates
  1. investigating Jan 13, 2026, 05:24 PM UTC

    We are seeing a variety of errors involving release management at this time. Release packages containing "Not revision managed" items or revision references appear to be at the root of the issue. We will update when we have more information.

  2. identified Jan 14, 2026, 07:39 PM UTC

    The root cause of the release management errors appear to stem from release packages created in workspaces. In the interim, creating release packages from versions should work around this issue. We are working on implementing a more permanent fix.

  3. resolved Jan 15, 2026, 07:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026

Increased errors within release management

Detected by Pingoru
Jan 09, 2026, 07:44 PM UTC
Resolved
Jan 09, 2026, 07:59 PM UTC
Duration
15m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 2 updates
  1. investigating Jan 09, 2026, 07:44 PM UTC

    We are seeing an increased error rate when releasing or viewing existing releases at this time. We are working to resolve the issue.

  2. resolved Jan 09, 2026, 07:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 12, 2025

Degraded performance for Onshape services

Detected by Pingoru
Dec 12, 2025, 06:37 PM UTC
Resolved
Dec 12, 2025, 06:45 PM UTC
Duration
8m
Affected: North America
Timeline · 2 updates
  1. investigating Dec 12, 2025, 06:37 PM UTC

    We’re currently experiencing degraded performance issues in the North America region. Our team is currently working to restore normal performance levels and will provide next update in 30 minutes.

  2. resolved Dec 12, 2025, 06:45 PM UTC

    This incident has been resolved.

Read the full incident report →