Onshape Outage History

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Onshape had 48 outages in the last 2 years totaling 61h 14m of downtime — averaging 2 incidents per month.

There were 48 Onshape outages since October 8, 2025 totaling 61h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.onshape.com

Minor September 29, 2026

Drawings performance degradation

Detected by Pingoru
Sep 29, 2026, 06:55 PM UTC
Resolved
Sep 29, 2026, 07:27 PM UTC
Duration
31m
Affected: North America
Timeline · 2 updates
  1. investigating Sep 29, 2026, 06:55 PM UTC

    We are seeing increased exceptions and slow performance using drawings in the USW2 region at this time. We are working to resolve the issue.

  2. resolved Sep 29, 2026, 07:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 20, 2026

Import and export delays in the EU region

Detected by Pingoru
Sep 20, 2026, 06:10 PM UTC
Resolved
Sep 20, 2026, 06:25 PM UTC
Duration
14m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 2 updates
  1. investigating Sep 20, 2026, 06:10 PM UTC

    Our automated monitors are seeing delays in import and export of CAD files. We are investigating.

  2. resolved Sep 20, 2026, 06:25 PM UTC

    This issue impacted EU import/export only. This has been resolved.

Read the full incident report →

Minor September 18, 2026

Imports and exports are delayed

Detected by Pingoru
Sep 18, 2026, 09:27 PM UTC
Resolved
Sep 18, 2026, 10:12 PM UTC
Duration
44m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 2 updates
  1. investigating Sep 18, 2026, 09:27 PM UTC

    Our monitors are indicating that exports and imports are delayed. We are investigating.

  2. resolved Sep 18, 2026, 10:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2026

Translation/Export degraded performance.

Detected by Pingoru
Sep 15, 2026, 04:06 PM UTC
Resolved
Sep 15, 2026, 06:48 PM UTC
Duration
2h 42m
Affected: Western Europe
Timeline · 3 updates
  1. investigating Sep 15, 2026, 04:06 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 15, 2026, 05:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 15, 2026, 06:48 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor September 15, 2026

Degraded modeling performance

Detected by Pingoru
Sep 15, 2026, 02:49 PM UTC
Resolved
Sep 15, 2026, 04:04 PM UTC
Duration
1h 15m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 4 updates
  1. investigating Sep 15, 2026, 02:49 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 15, 2026, 02:51 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 15, 2026, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 15, 2026, 04:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2026

Exports are delayed in all regions

Detected by Pingoru
Sep 15, 2026, 01:01 PM UTC
Resolved
Sep 15, 2026, 01:39 PM UTC
Duration
37m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 2 updates
  1. identified Sep 15, 2026, 01:01 PM UTC

    We have identified an issue delaying exports and some import operations in all regions. We have implemented a fix and the service is recovering now.

  2. resolved Sep 15, 2026, 01:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 11, 2026

Imports/exports/notifications are not working

Detected by Pingoru
Sep 11, 2026, 04:55 PM UTC
Resolved
Sep 11, 2026, 06:37 PM UTC
Duration
1h 42m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 4 updates
  1. investigating Sep 11, 2026, 04:55 PM UTC

    We are seeing issues with imports, exports, and notifications being delivered at this time. We are working to resolve the issue.

  2. investigating Sep 11, 2026, 05:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 11, 2026, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 11, 2026, 06:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2026

Delayed import/exports in select regions

Detected by Pingoru
Sep 10, 2026, 04:21 PM UTC
Resolved
Sep 10, 2026, 04:53 PM UTC
Duration
31m
Affected: North AmericaWestern Europe
Timeline · 2 updates
  1. investigating Sep 10, 2026, 04:21 PM UTC

    We are seeing issues with imports and exports in US-West and EU-West regions. We are working to resolve the issue.

  2. resolved Sep 10, 2026, 04:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 20, 2026

Increased errors in US-West region

Detected by Pingoru
Aug 20, 2026, 05:54 PM UTC
Resolved
Aug 20, 2026, 07:19 PM UTC
Duration
1h 25m
Affected: North America
Timeline · 2 updates
  1. monitoring Aug 20, 2026, 05:54 PM UTC

    We have identified the root of the issue and are monitoring the service. Some documents may continue to see issues opening.

  2. resolved Aug 20, 2026, 07:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 15, 2026

Signups partially blocked

Detected by Pingoru
Aug 15, 2026, 11:42 PM UTC
Resolved
Aug 17, 2026, 02:27 PM UTC
Duration
1d 14h
Affected: Company Website (https://www.onshape.com)
Timeline · 2 updates
  1. monitoring Aug 15, 2026, 11:42 PM UTC

    Due to fraudulent activity, outlook and hotmail signups are currently blocked.

  2. resolved Aug 17, 2026, 02:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 4, 2026

High error rates and document open failures in US region

Detected by Pingoru
Aug 04, 2026, 12:12 PM UTC
Resolved
Aug 04, 2026, 12:46 PM UTC
Duration
33m
Affected: North America
Timeline · 3 updates
  1. investigating Aug 04, 2026, 12:12 PM UTC

    Our automated monitors are reporting high error and document open failure rates in the US region. We are investigating.

  2. identified Aug 04, 2026, 12:19 PM UTC

    We have identified the issue and are implementing mitigations now. The service is recovering.

  3. resolved Aug 04, 2026, 12:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

Unable to open documents

Detected by Pingoru
Jul 30, 2026, 11:16 PM UTC
Resolved
Jul 30, 2026, 11:58 PM UTC
Duration
41m
Affected: North AmericaSoutheast Asia
Timeline · 1 update
  1. investigating Jul 30, 2026, 11:16 PM UTC

    We are currently investigating this issue.

Read the full incident report →

Minor July 30, 2026

Increased error rates and decreased performance in Australia region

Detected by Pingoru
Jul 30, 2026, 01:10 AM UTC
Resolved
Jul 30, 2026, 02:20 AM UTC
Duration
1h 10m
Affected: Australia
Timeline · 3 updates
  1. investigating Jul 30, 2026, 01:31 AM UTC

    Our automated monitors reported an increase in error rate and a decrease in performance in the Australia region starting at 23:35 UTC. Our operations team has identified an issue and is deploying a fix now.

  2. monitoring Jul 30, 2026, 01:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 30, 2026, 02:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 13, 2026

Arena integration is not working

Detected by Pingoru
Jul 13, 2026, 08:06 PM UTC
Resolved
Jul 13, 2026, 09:14 PM UTC
Duration
1h 8m
Affected: Arena
Timeline · 3 updates
  1. identified Jul 13, 2026, 08:06 PM UTC

    The Arena integration is unavailable at this time. Please refer to https://www.arenasolutions.com/status/ for updates.

  2. monitoring Jul 13, 2026, 08:33 PM UTC

    Arena has implemented a fix and is monitoring. Please refer to https://www.arenasolutions.com/status/ for updates.

  3. resolved Jul 13, 2026, 09:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 16, 2026

Webhooks are not working

Detected by Pingoru
Jun 16, 2026, 04:54 PM UTC
Resolved
Jun 16, 2026, 06:05 PM UTC
Duration
1h 11m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 2 updates
  1. investigating Jun 16, 2026, 04:54 PM UTC

    Webhooks are unavailable at this time in North America. This may cause a delay in notification for drawing workspace updates, as well as any custom webhooks. We are working to resolve the issue.

  2. resolved Jun 16, 2026, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 24, 2026

Performance issues in North America and Western Europe regions

Detected by Pingoru
May 24, 2026, 07:33 PM UTC
Resolved
May 24, 2026, 07:52 PM UTC
Duration
19m
Affected: North AmericaWestern Europe
Timeline · 2 updates
  1. investigating May 24, 2026, 07:33 PM UTC

    Our automated systems are reporting performance issues in the North America and Western Europe.

  2. resolved May 24, 2026, 07:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 22, 2026

Performance issues in Northeast Asia region

Detected by Pingoru
May 22, 2026, 12:27 AM UTC
Resolved
May 22, 2026, 01:13 AM UTC
Duration
45m
Affected: Northeast Asia
Timeline · 3 updates
  1. investigating May 22, 2026, 12:27 AM UTC

    Our automated alerts are reporting performance degradation in the Northeast Asia region. We are investigating.

  2. monitoring May 22, 2026, 12:46 AM UTC

    A fix has been implemented in both the Northeast Asia and Southeast Asia regions and we are monitoring the performance of the service.

  3. resolved May 22, 2026, 01:13 AM UTC

    This incident has been resolved. An issue with our auto-scaling service has been identified and our engineering team is investigating it. We have mitigating controls in place.

Read the full incident report →

Notice May 15, 2026

Enterprise analytics is not working

Detected by Pingoru
May 15, 2026, 07:11 PM UTC
Resolved
May 15, 2026, 08:39 PM UTC
Duration
1h 28m
Timeline · 2 updates
  1. investigating May 15, 2026, 07:11 PM UTC

    Enterprise analytics is unavailable at this time. We are working to resolve the issue.

  2. resolved May 15, 2026, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 15, 2026

Unable to open documents in US-West

Detected by Pingoru
May 15, 2026, 06:00 PM UTC
Resolved
May 15, 2026, 08:39 PM UTC
Duration
2h 38m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 4 updates
  1. investigating May 15, 2026, 06:00 PM UTC

    We are receiving reports of documents being slow or unable to open in US-West. We are investigating and will provide an update within 30 minutes.

  2. monitoring May 15, 2026, 06:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 15, 2026, 06:08 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 15, 2026, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2026

"Too many requests" when trying to sign in

Detected by Pingoru
May 14, 2026, 03:46 PM UTC
Resolved
May 14, 2026, 04:05 PM UTC
Duration
19m
Timeline · 2 updates
  1. investigating May 14, 2026, 03:46 PM UTC

    Some users are receiving a "Too many requests" error when trying to sign in. We are working to resolve the issue.

  2. resolved May 14, 2026, 04:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Degraded performance for Onshape services in US West and EU West

Detected by Pingoru
May 06, 2026, 06:33 PM UTC
Resolved
May 06, 2026, 06:59 PM UTC
Duration
25m
Affected: North America
Timeline · 3 updates
  1. investigating May 06, 2026, 06:33 PM UTC

    We are currently investigating this issue.

  2. monitoring May 06, 2026, 06:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 20, 2026

Unable to open documents in US-West region.

Detected by Pingoru
Apr 20, 2026, 06:09 PM UTC
Resolved
Apr 20, 2026, 06:50 PM UTC
Duration
40m
Affected: North America
Timeline · 2 updates
  1. investigating Apr 20, 2026, 06:09 PM UTC

    We are receiving reports of documents being slow or unable to open in US-West region. We are investigating and will provide an update within 30 minutes.

  2. resolved Apr 20, 2026, 06:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 19, 2026

502 Gateway Not Responding errors

Detected by Pingoru
Apr 19, 2026, 04:05 PM UTC
Resolved
Apr 19, 2026, 05:26 PM UTC
Duration
1h 21m
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 3 updates
  1. investigating Apr 19, 2026, 04:05 PM UTC

    We are investigating this issue.

  2. identified Apr 19, 2026, 04:27 PM UTC

    We have identified and corrected the underlying issue. The service is recovering now. We will provide additional updates in a few minutes.

  3. resolved Apr 19, 2026, 05:26 PM UTC

    This incident has been resolved.

Read the full incident report →