Observe.AI Outage History

Observe.AI is up right now

There were 5 Observe.AI outages since February 3, 2026 totaling 56h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.observe.ai

Major April 29, 2026

Interactions Explore Not Loading On Restricted/US Instance.

Detected by Pingoru
Apr 29, 2026, 02:55 PM UTC
Resolved
Apr 29, 2026, 09:08 PM UTC
Duration
6h 13m
Affected: Reporting
Timeline · 3 updates
  1. identified Apr 29, 2026, 02:55 PM UTC

    We are currently facing issues loading Interactions Explore in Reporting on US/Restricted Instance. Engineering Teams are actively working on the fix and further updates will be provided soon.

  2. monitoring Apr 29, 2026, 03:05 PM UTC

    A fix has been implemented and we are monitoring to ensure continued stability.

  3. resolved Apr 29, 2026, 09:08 PM UTC

    The issue has been resolved. Please reach out to Observe.AI Support for any questions.

Read the full incident report →

Minor April 10, 2026

Degradation in Interactions Processing

Detected by Pingoru
Apr 10, 2026, 06:36 PM UTC
Resolved
Apr 10, 2026, 10:46 PM UTC
Duration
4h 10m
Affected: Calls TabCalls Tab
Timeline · 3 updates
  1. identified Apr 10, 2026, 06:36 PM UTC

    Dear Client, We have identified an issue where recent interactions for non-PCI traffic are not being reflected on the dashboard. Our team is actively working to resolve this, and we will share further updates as progress is made.

  2. monitoring Apr 10, 2026, 07:26 PM UTC

    A fix has been implemented, and we are currently monitoring the results.

  3. resolved Apr 10, 2026, 10:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 1, 2026

[Standard Instance] Issues While Accessing Observe.AI Instance

Detected by Pingoru
Apr 01, 2026, 01:32 PM UTC
Resolved
Apr 02, 2026, 06:22 AM UTC
Duration
16h 49m
Affected: Instance Wide
Timeline · 3 updates
  1. identified Apr 01, 2026, 01:32 PM UTC

    Dear Client, We are currently investigating an issue where the Observe.AI instance may be inaccessible. The issue has been identified, and our team is actively working to mitigate it. Further updates will be shared as soon as more information becomes available.

  2. monitoring Apr 01, 2026, 01:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 02, 2026, 06:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Intermittent Latency Issue

Detected by Pingoru
Feb 23, 2026, 10:53 PM UTC
Resolved
Feb 24, 2026, 09:28 AM UTC
Duration
10h 34m
Affected: Calls Tab
Timeline · 3 updates
  1. investigating Feb 23, 2026, 10:53 PM UTC

    We are currently investigating an issue where some tabs may intermittently fail to load. Our team is actively looking into this and will share updates as we have more information.

  2. monitoring Feb 23, 2026, 11:20 PM UTC

    The issue has been fixed and we are monitoring the results.

  3. resolved Feb 24, 2026, 09:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

[Standard Instance] Latency in call processing

Detected by Pingoru
Feb 03, 2026, 02:19 PM UTC
Resolved
Feb 04, 2026, 09:19 AM UTC
Duration
18h 59m
Affected: Conversation Intelligence
Timeline · 4 updates
  1. investigating Feb 03, 2026, 02:19 PM UTC

    We have identified an issue that is causing delays in interaction processing. Our team is actively working on implementing a fix, and we will provide updates as progress is made. Thank you for your patience.

  2. identified Feb 03, 2026, 05:09 PM UTC

    The issue has been identified and a fixed is being implemented.

  3. monitoring Feb 03, 2026, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 04, 2026, 09:19 AM UTC

    All Observe.AI services have been restored. Thank you for your patience, and If you have any questions or experience any issues, please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support

Read the full incident report →

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