Resolved after 5 hours 59 minutes, affecting Calls Tab and Reporting, on August 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Calls TabReporting
Update timeline
- investigating Aug 21, 2026, 11:47 AM UTC
We are actively investigating a service disruption affecting call and interaction ingestion for Talkdesk integrations. Our engineering team is actively reviewing this and working with the TalkDesk team to identify the root cause..
- identified Aug 21, 2026, 02:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 21, 2026, 04:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2026, 05:47 PM UTC
This incident has been resolved.
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